The National Credit Regulator (NCR) invites interested and suitably qualified candidates to apply for the position of Call Centre Agent. The position is classified at Paterson Grade B-Lower, with a salary ranging from R64,700 to R116,500 maximum.
The vacancy requires a Matric qualification and at least 18 months of customer service experience. Candidates with strong communication skills, basic computer skills and the ability to work effectively with members of the public are encouraged to apply.
Position Details
Job Title: Call Centre Agent
Paterson Grade: B-Lower
Salary: R64,700 – R116,500 maximum
Reference Number: CLA/08/2026
Closing Date: 21 August 2026
National Credit Regulator Call Centre Agent Vacancy
The National Credit Regulator is responsible for regulating the South African credit industry in accordance with the National Credit Act. The organisation deals with matters relating to credit providers, credit bureaux, debt counsellors, consumers and other participants within the credit market.
The Call Centre Agent position plays an important role because the successful candidate will serve as one of the first points of contact between the organisation and consumers or other stakeholders.
The role requires a professional individual who can communicate clearly, listen carefully to consumers and provide useful information while handling enquiries efficiently.
Minimum Requirements
- Applicants interested in the Call Centre Agent position must meet the minimum requirements specified in the vacancy.
- The main educational requirement is a Matric qualification. Applicants must also have at least 18 months of experience in customer service.
- Customer service experience is important for this position because the successful candidate will communicate directly with consumers and stakeholders. Experience gained in a call centre, customer service department, reception environment, public service environment or another role involving regular interaction with customers may be relevant, provided it meets the employer’s requirements.
- Applicants should ensure that the experience listed on the CV clearly explains the type of customer service duties performed. Providing clear employment information can help demonstrate that the required experience has been obtained.
Duties and Responsibilities
- The successful Call Centre Agent will perform several duties related to consumer enquiries, communication, record management and administrative support.
- One of the key responsibilities will be acting as a point of first contact with stakeholders. This means the employee will represent the National Credit Regulator when dealing with consumers and other individuals contacting the organisation.
- The position will also involve interacting with consumers through inbound telephone calls, emails and faxes. The purpose of these interactions will be to assist with enquiries relating to the National Credit Regulator.
- Another responsibility will involve retrieving telephone messages and returning calls in a timely manner. Good time management and communication skills will therefore be important when managing several enquiries.
- The successful candidate will also be expected to assess the needs of consumers by asking relevant questions and gathering accurate information. This includes providing useful information concerning general credit and debt counselling matters.
- The role requires patience and empathy because consumers may contact the organisation with concerns, complaints or questions relating to their financial circumstances. The ability to listen carefully and communicate information in a clear and respectful manner will therefore be important.
- The Call Centre Agent will also participate in activities intended to improve customer satisfaction and business performance. This means the role is not limited to answering calls but also contributes to improving the overall quality of service provided to consumers.
- Another important responsibility is updating and retrieving records on the Complaints Management System. Accurate recordkeeping is essential when dealing with consumer enquiries and complaints. The employee may also be required to perform other administrative duties as assigned.
Skills Required
- Applicants should have basic computer skills because the position involves working with electronic systems, records and communication platforms.
- Clear communication skills are also required. Call Centre Agents need to explain information in a way that consumers can understand while also listening carefully to questions and concerns.
- The ability to listen with empathy is particularly important. Consumers may have different levels of knowledge about credit-related matters, so the successful candidate should be able to listen carefully, understand the issue and respond appropriately.
- Good time management skills are required because call centre employees may need to deal with multiple enquiries and administrative responsibilities during the working day.
- Strong interpersonal and problem-solving skills are also listed as requirements. The employee should be able to communicate effectively with different people and identify appropriate ways to deal with enquiries.
- The position also requires conflict management skills. Some consumers may be dissatisfied or frustrated when contacting the organisation. The ability to remain professional and handle difficult situations calmly can be valuable in this type of environment.
- A strong service and results orientation is required, together with the ability to work as part of a team. Applicants should also be comfortable with multitasking because call centre work may involve managing communication, records and administrative responsibilities at the same time.
- Knowledge of call handling techniques is another important requirement. Candidates with previous call centre or customer service experience should ensure that relevant call handling experience is clearly reflected on the CV.
Knowledge of the National Credit Act
The vacancy also specifies an understanding of the National Credit Act.
Knowledge of the legislation can be particularly useful because the National Credit Regulator deals with matters connected to credit and consumer protection. Applicants should therefore understand the importance of providing accurate information and directing consumers appropriately when dealing with credit-related enquiries.
Candidates should avoid claiming knowledge or experience that they do not have. Any relevant training, workplace exposure or previous experience relating to credit, debt counselling or consumer services can be included in the CV where applicable.
Who Can Apply?
The opportunity is aimed at candidates who meet the stated minimum requirements and have suitable customer service experience.
A Matric certificate is required, along with 18 months of customer service experience. Applicants should also demonstrate communication, computer, interpersonal and problem-solving abilities.
Candidates with previous experience in customer-facing environments should carefully match their CV information to the duties listed in the vacancy. Relevant responsibilities such as answering telephone calls, responding to emails, assisting customers, resolving enquiries, updating records, handling complaints and performing administrative tasks can be highlighted where applicable.
A professional and well-organised CV is important because the vacancy specifically requests a detailed CV.
Salary
The advertised salary for the Call Centre Agent position ranges from R64,700 to R116,500 maximum.
The position is classified under Paterson Grade B-Lower. Applicants should refer to the official vacancy information for the complete employment conditions and remuneration details.
Application Process
Interested and suitably qualified candidates are required to submit a detailed CV.
- The CV should quote the relevant reference number: CLA/08/2026
- Applications should be sent by email to: [email protected]
Applicants should ensure that the reference number is clearly included as requested. A CV should also contain accurate contact details, educational qualifications, employment history, relevant skills and customer service experience.
Before submitting an application, candidates should check the CV carefully for spelling errors, missing information and incorrect contact details. Employment dates and responsibilities should also be presented clearly.
Closing Date
The closing date for the National Credit Regulator Call Centre Agent vacancy is: 21 August 2026
Applications should be submitted before the closing date. Candidates are encouraged to avoid waiting until the final day because technical or email-related problems could affect the submission of an application.
The National Credit Regulator states that correspondence will only be entered into with shortlisted candidates. The organisation also reserves the right not to make an appointment.
Important Information for Applicants
Candidates should carefully review the requirements before applying. Meeting the minimum requirements does not necessarily guarantee an interview or appointment.
Applicants should make sure that the CV provides enough information for the recruitment team to understand their qualifications and experience. Customer service experience should be clearly described rather than simply listing a job title.
For example, candidates can highlight relevant duties involving customer enquiries, telephone communication, email correspondence, complaint handling, data capturing, recordkeeping and administrative support, provided these duties were actually performed.
Applicants should also ensure that the reference number CLA/08/2026 is included with the application as requested.
Vacancy Summary
Position: Call Centre Agent
Grade: Paterson B-Lower
Salary: R64,700 – R116,500 maximum
Reference: CLA/08/2026
Minimum Education: Matric
Experience: At least 18 months’ customer service experience
Closing Date: 21 August 2026
Application Method: Email a detailed CV
Email: [email protected]
This National Credit Regulator vacancy provides an opportunity for suitably qualified customer service candidates to apply for a position involving consumer communication, call handling, complaints administration, record management and general support related to credit and debt counselling matters.
Candidates who meet the requirements should prepare a detailed and professional CV and submit the application before the stated closing date.