The Department of Employment and Labour is inviting applications for 26 Senior Administration Officer: Operations positions at various Labour Centres in Gauteng. The successful candidates will be responsible for providing Unemployment Insurance services, administering claims and processing services, supporting customers, and supervising resources within the relevant section.
The positions offer a salary of R413,001 per annum and are available at several Labour Centres across Gauteng.
Position Details
Position: Senior Administration Officer: Operations
Number of Posts: 26
Salary: R413,001 per annum
Province: Gauteng
Employment Type: Government / Public Service
The vacancies are distributed across the following Labour Centres:
- Boksburg – 1 post – Ref No: HR4/4/4/07/09
- Brakpan – 1 post – Ref No: HR4/4/4/07/10
- Carletonville – 1 post – Ref No: HR4/4/4/07/11
- Kempton Park – 1 post – Ref No: HR4/4/4/07/12
- Nigel – 1 post – Ref No: HR4/4/4/07/13
- Randburg – 2 posts – Ref No: HR4/4/4/07/14
- Roodepoort – 2 posts – Ref No: HR4/4/4/07/15
- Sebokeng – 2 posts – Ref No: HR4/4/4/07/16
- Soweto – 1 post – Ref No: HR4/4/4/07/17
- Springs – 1 post – Ref No: HR4/4/4/07/18
- Vanderbijlpark – 3 posts – Ref No: HR4/4/4/07/19
- Vereeniging – 1 post – Ref No: HR4/4/4/07/20
- Bronkhorstspruit – 2 posts – Ref No: HR4/4/4/07/21
- Ga-Rankuwa – 1 post – Ref No: HR4/4/4/07/22
- Krugersdorp – 2 posts – Ref No: HR4/4/4/07/23
- Randfontein – 1 post – Ref No: HR4/4/4/07/24
- Mamelodi – 1 post – Ref No: HR4/4/4/07/25
- Soshanguve – 1 post – Ref No: HR4/4/4/07/26
- Temba – 2 posts – Ref No: HR4/4/4/07/27
Requirements
Applicants must have an undergraduate qualification at NQF Level 6, as recognised by the South African Qualifications Authority (SAQA), in one of the relevant fields.
Acceptable fields include:
- Business Administration or Management
- Public Administration or Management
- Operations
- Accounting
- Finance
- Management Accounting
- Financial Accounting
Candidates must also have at least two years of functional experience in a relevant environment.
The required experience may include experience in:
- Client Services
- Claims Processing
- Operations
- Insurance
Applicants should carefully compare their qualifications and work experience with the requirements stated in the official vacancy advertisement before applying.
Knowledge Required
The successful candidate should have knowledge of the following:
- Unemployment Insurance Act and Regulations (UIA)
- Unemployment Insurance Contributions Act (UICA)
- Department of Employment and Labour policies and procedures
- UIF policies and procedures
- Operations systems
- Batho Pele Principles
- Protection of Personal Information Act (POPIA)
Understanding these areas is important because the position involves the administration of Unemployment Insurance services and interaction with members of the public.
Skills Required
The Department is looking for candidates with a range of administrative, communication and operational skills.
Required skills include:
- Interpersonal skills
- Presentation skills
- Listening skills
- Verbal communication
- Written communication
- Computer literacy
- Problem-solving
- Planning
- Organising
Candidates should ensure that their CV clearly demonstrates relevant experience and skills rather than simply listing general abilities.
Duties
The Senior Administration Officer: Operations will perform duties related to Unemployment Insurance services and operational administration.
Key responsibilities include providing Unemployment Insurance services through interaction with customers. This involves assisting customers and handling enquiries relating to UIF services.
The successful candidates will also be responsible for quality assurance and follow-up on Unemployment Insurance applications. This requires attention to detail and the ability to monitor applications and ensure that matters are followed up appropriately.
Another important responsibility will be to administer UI claims and processing services. Candidates should therefore have an understanding of claims administration and the operational processes involved in providing UIF services.
The position also includes responsibility for supervising resources within the section. This covers human resources, financial resources, equipment and assets.
How to Apply
Applications may be submitted by post or delivered by hand.
Postal Address:
Chief Director: Provincial Operations
PO Box 4560
Johannesburg
2001
Hand Delivery Address:
47 Empire Road
Parktown
Applicants who prefer to apply online can use the Department’s ESSA Online application system: ESSA Online Application System
Applicants should make sure that the correct job title and reference number are used when submitting an application.
Z83 and CV Requirements
The Department has provided specific instructions regarding the application documents.
For an online application, the completed new Z83 application form and CV must be submitted as one attachment.
The application must clearly indicate:
- The correct job title
- The correct reference number
- The correct name of the Department
- The appropriate email address associated with the post, where applicable
Applicants must use the new Z83 application form. Applications submitted using the old Z83 form will not be considered.
The new Z83 can be obtained from any Public Service Department or from the South African Government website.
Each application for each post must have its own application form. Applicants applying for multiple posts should therefore pay close attention to the reference number and ensure that the correct details are provided for each application.
Completing the Z83 Form
Applicants must complete all fields in Sections A, B, C and D of the Z83 in full.
Because of limited space on the form, applicants may indicate “refer to CV” or “see attached” in Sections E, F and G where appropriate.
However, the question concerning conditions that could prevent re-appointment under Part F must be answered.
The declaration must also be completed and signed.
The Department states that only an updated comprehensive CV and a completed, initialled and signed Z83 application form are required at the initial application stage.
Applicants should not send unnecessary certified documents unless specifically requested at a later stage.
Certified Documents
Only shortlisted candidates will be required to submit certified copies of qualifications and other relevant documents.
These documents must be submitted on or before the day of the interview, following communication from Human Resources.
The qualifications and supporting documents submitted by shortlisted candidates must correspond with the requirements of the advertised position.
Non-RSA citizens or permanent resident permit holders who have foreign qualifications must provide an evaluation report issued by SAQA when shortlisted.
Failure to provide documents requested by the Department may result in the application not being considered.
Pre-Entry Assessments
All shortlisted candidates, including candidates applying for SMS positions where applicable, will be required to complete two pre-entry assessments.
One assessment will consist of a practical exercise designed to determine the candidate’s suitability based on the technical and generic requirements of the position.
The second assessment will be an integrity and ethical conduct assessment.
Candidates should therefore be prepared for both practical and integrity-related assessments if shortlisted.
Employment Equity
The Department states that the recruitment process will take employment equity targets into consideration.
The advertisement indicates that priority will be given to White males and White females for these particular posts, in accordance with the Department’s stated Employment Equity targets.
The Department also identifies itself as an equal opportunity affirmative action employer and states that its intention is to promote equity relating to race, gender and disability through appointments.
Closing Date
The closing date is: 5 October 2026
For walk-in applications, the deadline is 16:00 on 5 October 2026.
For online applications, the deadline is 23:59 on 5 October 2026.
Applicants are strongly advised to submit applications before the deadline rather than waiting until the final day.
Late applications will not be considered.
Important Application Instructions
Before submitting an application, candidates should carefully check the following:
- The qualification meets the required NQF Level 6 requirement.
- The qualification is in one of the relevant fields listed in the advert.
- At least two years of relevant functional experience is available.
- The correct Labour Centre has been selected.
- The correct reference number is included.
- The correct job title, Senior Administration Officer: Operations, is used.
- The new Z83 form is used.
- All required sections of the Z83 are completed.
- The Z83 is initialled and signed.
- An updated comprehensive CV is attached.
- For online applications, the Z83 and CV are combined into one attachment as instructed.
- The application is submitted before the applicable closing time.
Applicants should also keep a copy of the submitted application and supporting documents for their records.
Enquiries
For enquiries regarding these positions, applicants can contact:
Mr PP Godongwana / Mr N Pillay
Telephone: (011) 853 0300
Additional Information
The Department states that responding to the advertisement constitutes consent to the collection, processing and storage of personal information in accordance with POPIA. The information will be used for the stated recruitment purpose and will not be shared with third parties without consent unless required by law.
Successful candidates will be required to enter into an employment contract and a performance agreement.
The Department reserves the right not to make an appointment to the advertised positions.
Correspondence will be limited to shortlisted candidates. Candidates who have not been contacted within eight weeks after the closing date should regard their applications as unsuccessful.
Job seekers who meet the minimum requirements should carefully follow the application instructions and apply before the closing date.