The Provincial Administration: North West Department of Cooperative Governance and Traditional Affairs is inviting applications for positions within the Public Participation component. The available opportunities are based in Mmabatho and include Administrative Officer: Public Participation and Administrative Clerk: Public Participation.
These positions provide an opportunity for suitably qualified candidates to contribute to public participation programmes, administrative activities, community engagement, stakeholder coordination and complaints management processes within the provincial government environment.
The closing date for applications is 05 October 2026 at 15:30.
1. Administrative Officer: Public Participation
Reference Number: NWP/OOP/2026/48
Number of Posts: 2
Salary: R338 106 per annum
Salary Level: 07
Centre: Mmabatho
Job Purpose
The successful candidates will be responsible for administering and managing the Complaints and Complements programme. The role involves supporting public participation activities, monitoring cases, maintaining accurate information and assisting with the implementation of complaint management procedures.
Minimum Requirements
Applicants must have:
- A three-year tertiary qualification in Management Assistant at NQF Level 6 and/or an equivalent qualification.
- At least two years’ experience in public service, customer care and public administration.
- A valid driver’s licence.
- Willingness to travel.
Knowledge, Skills and Competencies
Candidates should have knowledge and understanding of:
- Customer care and public administration.
- National, provincial and local government structures and relations.
- Community structures.
- Programme and project management.
- Public participation processes.
- Complaint management procedures.
Computer literacy is required, particularly in:
- Microsoft Word.
- Microsoft Excel.
- Microsoft PowerPoint.
- Data capturing and information management.
Additional competencies include:
- Report writing.
- Creative thinking.
- Analytical skills.
- Effective verbal and written communication.
- Negotiation skills.
- Facilitation skills.
- Interpersonal skills.
- Teamwork and cooperation.
- Time management.
- Ability to work with information accurately and efficiently.
Duties and Responsibilities
The Administrative Officer will be responsible for coordinating public participation meetings, interventions and outreach activities. This includes assisting with the planning and coordination of activities designed to engage communities and stakeholders.
The successful candidates will also compile public participation activity reports and collect and analyse performance reports from Operators for the preparation of weekly reports.
Other responsibilities include identifying, documenting and alerting management to trends in customer-related matters. The position requires careful verification of the accuracy and integrity of information captured on the Public Participation database.
Daily quality assurance of cases captured on the system will form part of the role. The officer will assess information, recommend appropriate action and assist with the follow-up and closure of cases.
The successful candidate will also facilitate the implementation of provincial complaint management procedures and processes in accordance with approved policies.
Monitoring adherence to Standard Operating Procedures by Operators and Frontline Staff will be conducted on a daily and weekly basis.
2. Administrative Clerk: Public Participation
Reference Number: NWP/OOP/2026/49
Salary: R237 453 per annum
Salary Level: 05
Centre: Mmabatho
Job Purpose
The Administrative Clerk will provide clerical and administrative support to the Public Participation component. The position involves supporting community participation programmes, maintaining records and databases, coordinating meetings and assisting with stakeholder engagements.
Minimum Requirements
Applicants must have:
- Grade 12 and/or an equivalent qualification recognised by SAQA.
- Computer literacy.
Candidates should have knowledge of:
- Legislation, policies, prescripts and procedures applicable to the Public Service.
- Customer care.
- Public administration.
- National, provincial and local government structures and relations.
- Community structures.
- Programme and project management.
The ability to work under pressure and meet deadlines is important. Candidates should also be able to work with all spheres of government and other stakeholders.
Knowledge or experience in minute taking and report writing will also be relevant to the position.
Duties and Responsibilities
The Administrative Clerk will provide administrative support for public participation programmes and assist with coordinating public meetings, outreach campaigns and stakeholder engagements.
Responsibilities will include preparing and maintaining attendance registers, agendas and meeting minutes.
The successful candidate will maintain stakeholder and community databases and assist with the implementation of community participation projects.
The position will also involve preparing reports and correspondence relating to public participation activities.
The Administrative Clerk will liaise with communities, ward committees, government departments and other stakeholders. Maintaining accurate records and filing systems for public participation activities will also be part of the role.
Candidates should be organised, able to communicate effectively and capable of handling administrative duties while meeting required deadlines.
How to Apply
Applications must be submitted on the prescribed New Z83 application form, which must be properly completed and signed.
Applicants must also submit a comprehensive CV containing relevant competencies and experience, together with the full names, addresses and telephone numbers of at least three referees.
Copies of qualifications and other supporting documents are not required at the initial application stage. Shortlisted candidates will be required to provide relevant supporting documents to Human Resource Management on or before the date of the interview. Such documents must be certified.
Applications may be submitted by email to: [email protected]
The application should be directed to:
Director: Human Resource Management
Department of Cooperative Governance and Traditional Affairs
Private Bag X2145
Mmabatho
2735
Applications may also be hand delivered to:
Telkom Building
3366 Bessemer Street
Industrial Site
Mafikeng
Behind the Crossing Shopping Complex
Applicants should clearly state the applicable reference number and position applied for.
For the Administrative Officer position, use: NWP/OOP/2026/48
For the Administrative Clerk position, use: NWP/OOP/2026/49
Important Z83 Instructions
Applicants must ensure that every applicable section of the New Z83 form is completed. The application form must be signed.
The form should provide sufficient information about the candidate and the specific post being applied for.
Parts A, B, C and D may contain blank fields where information is not applicable. Applicants may use N/A, a dash or mark the relevant field as not applicable where appropriate.
Questions relating to conditions that may prevent re-appointment to the Public Service must be answered where applicable. Applicants currently employed by the Public Service do not need to complete the section intended for people seeking re-employment.
Applicants should carefully check the Z83 before submission to ensure that required information has not been omitted.
Application Deadline
The closing date is: 05 October 2026 at 15:30
Applications should be submitted before the closing date and time. Applications received after the deadline will generally not be accepted.
Candidates should ensure that the correct reference number is included in the application.
Enquiries
For enquiries relating to the advertised positions, contact:
Ms J. Links
Telephone: (018) 388 4675
For application-related enquiries:
Ms Ethelia Masibi
Telephone: (018) 388 3933
Ms Katlego Sebaetse
Telephone: (018) 388 3935
Important Information for Applicants
The Department reserves the right not to make appointments. Communication will generally be limited to shortlisted candidates.
Candidates are expected to be available for interviews at the date, time and place determined by the Department.
Applicants who have not received communication within three months after the closing date should regard their applications as unsuccessful.
Candidates with foreign qualifications may be required to provide an evaluation certificate from the South African Qualifications Authority (SAQA) if shortlisted.
The appointment of successful candidates will be subject to the required Personnel Suitability Checks.
The positions are based in Mmabatho, and applicants should consider the location and the requirements of the respective positions before applying.
The Administrative Officer position is suited to candidates with relevant tertiary qualifications and public service, customer care and public administration experience. The Administrative Clerk opportunity provides an entry-level administrative opportunity for candidates who meet the Grade 12 and computer literacy requirements.
Candidates should carefully read the official vacancy advertisement, ensure that the relevant minimum requirements are met and submit a complete application before the stated deadline.
Closing Date: 05 October 2026 at 15:30
Application Email: [email protected]
Administrative Officer Ref: NWP/OOP/2026/48 — 2 Posts
Administrative Clerk Ref: NWP/OOP/2026/49