Nedbank is inviting suitably qualified and experienced candidates to apply for a Call Centre position based in Sandton, Gauteng. The position is suitable for candidates with Matric/Grade 12 and call centre experience who are interested in building a career in the banking and customer service environment.
The advertised Job Requisition number is 148096, and the closing date for applications is 9 October 2026.
The successful candidate will be responsible for providing professional and efficient call services to Nedbank clients. The role focuses on delivering a positive client experience, resolving client queries, maintaining strong client relationships and supporting the achievement of service and business targets.
Nedbank Call Centre Job Details
Job Title: Call Centre
Job Requisition: 148096
Location: Sandton, Gauteng
Closing Date: 9 October 2026
Employment Type: Permanent/As advertised
Minimum Qualification: Matric / Grade 12 / National Senior Certificate
Preferred Qualification: Certificate in Call Centre
Minimum Experience: Call Centre experience
Job Purpose
The purpose of this position is to provide professional and efficient call services to Nedbank clients. The successful candidate will be expected to optimise the client experience while ensuring that positive and continued relationships are created and maintained.
The role requires a strong customer-service approach, effective communication skills and the ability to work in a target-driven environment. Candidates should be able to understand client queries, provide appropriate assistance and escalate unresolved matters when necessary.
Employees in this position will also be expected to follow Nedbank’s processes, policies, values and operational standards when interacting with clients, colleagues and other stakeholders.
Key Responsibilities
The successful candidate will be responsible for adhering to the daily work schedule and ensuring that required targets are achieved. Following the established work plan will be important for maintaining productivity and meeting service-level requirements.
Candidates will need to demonstrate professionalism and follow Nedbank’s values, including honesty, integrity, accountability and respect. These values should be reflected when handling client calls and when interacting with both internal and external stakeholders.
Another important responsibility will be handling client queries efficiently. Where a query cannot be resolved, the matter must be escalated to management by logging the relevant case on the system.
The position also has specific service-level requirements. The successful candidate will be expected to answer 90% of calls within 60 seconds, in line with the 90/60 service-level agreement.
Candidates may also be expected to contribute towards monthly lead-generation targets by identifying suitable opportunities and offering relevant Nedbank products to clients during calls.
Loss prevention is another important part of the role. Employees must remain vigilant, ensure calls are correctly logged and follow the appropriate procedures to reduce potential losses to the business.
Client Service and Communication
Strong communication is essential for this position. The successful candidate must be able to understand the nature of a client’s query and accurately identify the key points raised during the conversation.
Providing continuous and accurate feedback is also part of the role. Candidates will communicate with management, back-office teams and other stakeholders to ensure that relevant information is shared and outstanding matters are properly followed up.
Maintaining good client relationships will require patience, professionalism, active listening and the ability to communicate information clearly.
The role also requires candidates to maintain sufficient knowledge to provide correct information to stakeholders and contribute to knowledge sharing within the team.
Process and System Improvement
Employees will be expected to identify and recommend opportunities that could improve existing processes, systems and policies.
Where new processes, systems or policies are introduced, the successful candidate may be required to support their implementation and adapt to changes in the working environment.
Candidates must also remain informed about legislation and changes within the banking and financial services industry that could affect their responsibilities.
Keeping up to date may involve reading relevant newsletters and websites, attending information sessions and completing required learning activities.
Risk and Compliance Responsibilities
Working within a banking environment requires a strong understanding of risk, governance and compliance.
The successful candidate will be expected to remain up to date with applicable risk standards. This includes reading and understanding updated manuals and completing required documentation within specified time frames.
Following established processes is important when dealing with client information and financial services. Candidates must therefore demonstrate attention to detail and the ability to follow procedures consistently.
Nedbank Culture and Corporate Responsibility
The position also involves contributing to a workplace culture that supports Nedbank’s transformation objectives.
Employees may participate in culture-building initiatives such as staff surveys and other internal activities.
Participation in corporate social responsibility initiatives may also be required as part of supporting key business strategies.
Candidates should therefore be comfortable participating in team activities and contributing positively to the broader organisation.
Personal Development
The successful candidate will be expected to take responsibility for personal development and career progression.
This includes identifying relevant training opportunities, responding to feedback from managers and completing required learning activities.
Employees must ensure that required certifications are obtained or maintained within the applicable time frames.
Continued learning is particularly important in the banking environment because systems, regulations, products and procedures can change.
Minimum Requirements
Candidates applying for the Nedbank Call Centre position must meet the minimum educational requirement.
Essential Qualification
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Certificate in Call Centre
Experience
- Call Centre experience is required.
Candidates with relevant call centre experience should ensure that their CV clearly describes their previous responsibilities, particularly experience involving customer service, telephone support, query resolution, administration, banking or other client-facing duties.
Technical and Professional Knowledge
The position requires knowledge and skills in several areas, including:
- Administrative procedures and systems
- Relevant regulatory knowledge
- Relevant software and systems
- Business writing skills
- Banking knowledge
- Banking procedures
- Business principles
- Business terms and definitions
- Governance, risk and controls
- Operational knowledge relevant to the business area
Candidates should be able to work with computer systems and administrative processes while maintaining accurate records.
Previous exposure to banking procedures or financial services can be beneficial, particularly where the candidate has experience handling customer queries or working with regulated information.
Behavioural Competencies
Nedbank has identified several behavioural competencies relevant to the position.
These include:
- Building Customer Loyalty
- Communication
- Managing Work
- Adaptability
- Quality Orientation
Building Customer Loyalty
The successful candidate should be able to create positive interactions with clients and contribute towards maintaining long-term customer relationships.
Communication
Clear and professional communication is essential when handling telephone calls and communicating with clients, management, colleagues and other stakeholders.
Managing Work
The role requires employees to manage their daily schedules, meet service targets and complete assigned responsibilities within the required time frames.
Adaptability
Candidates must be able to adjust to changes in systems, procedures, policies, products and client requirements.
Quality Orientation
Accuracy and quality are important when recording calls, handling client information, resolving queries and following banking procedures.
Who Should Apply?
This opportunity may be suitable for candidates who have Grade 12/Matric and previous call centre experience and are looking to work in the banking sector.
Candidates should have strong communication skills and be comfortable speaking with clients over the telephone. The ability to work according to schedules, meet targets and follow established procedures will be important.
Applicants with a Call Centre Certificate may have an additional qualification relevant to the preferred requirements.
Experience in banking, customer service, administration or another regulated service environment may also be advantageous, provided the candidate meets the advertised requirements.
How to Prepare Your Application
Before applying, candidates should ensure that their CV contains accurate and relevant information about their qualifications and employment history.
Particular attention should be given to previous call centre experience, including the type of customer service performed, systems used, responsibilities handled and experience meeting service-level or performance targets.
Candidates should also check that their contact details are correct and that the highest qualification listed on the CV is supported by the relevant certificate where required.
A clear and professional CV can make it easier for recruiters to assess whether an applicant meets the requirements of the position.
Closing Date
The closing date for the Nedbank Call Centre position is 9 October 2026.
Candidates interested in the opportunity should submit their applications before the closing date. Applications submitted after the deadline may not be considered.
How to Apply
Interested and suitably qualified candidates can apply for the Nedbank Call Centre position, Job Requisition 148096, through the official Nedbank careers platform.
When applying, candidates should search for Job Req 148096 to locate the advertised position and follow the application instructions provided by Nedbank.
Job Title: Call Centre
Job Req: 148096
Location: Sandton
Qualification: Matric / Grade 12 / National Senior Certificate
Experience: Call Centre experience
Closing Date: 9 October 2026
Candidates who meet the requirements are encouraged to apply before the closing date.