MTN South Africa is inviting applications for the position of Representative – Channel Commercial Operations SA in several locations across South Africa. This opportunity is suitable for candidates with relevant experience in sales, marketing, merchandising, customer service, retail operations and stakeholder relationship management.

Successful candidates will support MTN’s commercial operations by implementing promotional campaigns, maintaining merchandising standards, assisting retail partners and distributors, and improving customer satisfaction. The role also involves monitoring store performance, training retail staff on products and promotions, and identifying opportunities to increase sales.

Applicants who meet the advertised requirements are encouraged to apply before the closing date. Candidates should carefully check the location of each vacancy and ensure that their qualifications and experience match the position.

MTN Representative – Channel Commercial Operations Vacancies

Position: Representative – Channel Commercial Operations SA
Job Category: MTN Level 1
Job Type: Part-time
Minimum Education: Matric or the qualification specified for the relevant vacancy
Minimum Experience: 2 years
Closing Date: 27 October 2026

Available Locations

MTN has advertised the position in the following locations:

• Mpumalanga, South Africa
• Johannesburg, Gauteng, South Africa, and another location
• Polokwane, Limpopo, South Africa
• Durban, KwaZulu-Natal, South Africa

Applicants should select the appropriate vacancy based on their preferred location and the requirements listed in the relevant advertisement.

Job Description

The Representative – Channel Commercial Operations SA will help MTN maintain high standards across its retail outlets, distributors and other trade channels. The successful candidate will be responsible for executing merchandising plans, supporting promotional activities and ensuring that stores follow the company’s branding and operational requirements.

The position requires someone who can build professional relationships, communicate effectively, support sales activities and respond to changing customer needs. The successful candidate will also assist distributors and store employees with product knowledge, systems, promotions and customer service practices.

The role operates in a competitive telecommunications environment where consumer preferences, technology and promotional activities can change quickly. Candidates should therefore be adaptable, organised and able to work towards measurable business results.

Key Responsibilities

1. Sales and Promotional Activities

The successful candidate will help implement sales strategies and promotional campaigns across assigned stores and distributors.

Responsibilities include:

• Implementing sales initiatives to improve commercial performance.
• Ensuring promotional campaigns are executed according to the approved promotional brief.
• Monitoring current promotions, incentives and sales activities.
• Identifying opportunities to increase sales in different market sectors.
• Supporting customer retention and customer acquisition targets.
• Recommending innovative solutions to improve channel performance.
• Monitoring market trends and competitor activities.
• Providing feedback on promotional effectiveness and opportunities for improvement.

Candidates should understand the importance of consistent promotional execution and excellent customer service in achieving sales targets.

2. Merchandising and Brand Standards

The role involves ensuring that MTN products and promotional materials are presented correctly in stores and other approved retail locations.

Duties include:

• Implementing merchandising plans across assigned stores.
• Maintaining consistent product displays and store layouts.
• Ensuring marketing materials comply with MTN’s corporate identity.
• Checking that posters, advertisements and promotional materials are current.
• Conducting quality checks and correcting merchandising discrepancies.
• Working with marketing teams and trade partners to maintain brand visibility.
• Negotiating point-of-sale presence to strengthen MTN’s brand exposure.
• Coordinating with original equipment manufacturers to ensure appropriate display materials, including demonstration devices, are available.

The successful candidate must pay attention to detail and ensure that merchandising activities comply with the company’s standards and procedures.

3. Training and Support

Training distributors and retail employees is another important part of the position. The representative will help ensure that trade partners understand MTN products, services, promotions and operational processes.

Responsibilities include:

• Conducting on-the-job training at distributor and store level.
• Explaining new products, services and promotional campaigns.
• Providing guidance on systems, customer experience and sales processes.
• Identifying training needs when new stores open or new consultants join.
• Arranging refresher training where necessary.
• Communicating product information and training materials supplied by the relevant department.
• Monitoring training bookings and attendance against regional training schedules.
• Providing additional support where stores experience recurring problems.

Applicants should be comfortable explaining information clearly, assisting others and maintaining consistent communication with retail partners.

4. Customer Service and Satisfaction

MTN seeks to maintain a positive customer experience across its retail and distribution channels. The representative will help address customer-related issues and ensure that service delivery meets the required standards.

Key duties include:

• Understanding customer needs and communicating them to the supervisor.
• Supporting customer-centred service delivery.
• Following up on queries from distributors and trade partners.
• Assisting with the resolution of escalated issues.
• Communicating effectively to manage customer expectations.
• Identifying potential problems before they affect service delivery.
• Recommending improvements to service processes.
• Ensuring that customer requirements are addressed through appropriate systems and procedures.

Strong communication, problem-solving and relationship-building skills will be important for this role.

5. Relationship Building

The representative will work with different stakeholders to support MTN’s commercial strategy and ensure effective implementation of merchandising and promotional activities.

Responsibilities include:

• Building and maintaining relationships with distributors and retailers.
• Maintaining effective communication with internal departments.
• Working with marketing teams, suppliers and trade partners.
• Following up on outstanding queries and ensuring appropriate resolution.
• Providing feedback to management about store performance and merchandising activities.
• Supporting collaboration between relevant business units.
• Addressing potential conflicts professionally and constructively.

Candidates should be able to work effectively with different people and maintain professional relationships in a fast-paced business environment.

6. Reporting and Administration

Accurate reporting is required to monitor activities and identify opportunities for improvement.

The successful candidate will be expected to:

• Prepare reports on store visits and merchandising activities.
• Provide regular feedback to management on distributor and store performance.
• Complete daily, weekly and monthly reports as required.
• Maintain accurate information about retail outlets.
• Update the retail database when stores open or close.
• Provide information required for audits.
• Assist with the preparation of channel-related process documents.
• Report compliance issues and follow up on corrective action.

Applicants should be organised and capable of completing administrative tasks accurately and within deadlines.

7. Compliance and Budget Management

The position requires compliance with MTN policies, procedures, promotional requirements and brand standards.

Responsibilities include:

• Ensuring promotional materials meet company standards.
• Identifying and correcting non-compliance at store level.
• Reporting recurring problems and supporting additional training where necessary.
• Ensuring expenditure remains within the approved budget.
• Identifying areas where costs can be reduced.
• Recognising opportunities to generate additional revenue.
• Supporting continuous improvement in operational processes.

The representative must exercise sound judgement, follow established procedures and escalate issues when required.

Minimum Requirements

The requirements may differ between individual vacancy advertisements. Applicants must check the specific listing before submitting an application.

Education

The supplied advertisements for the Mpumalanga, Johannesburg and Polokwane positions list Matric as the educational requirement. The KwaZulu-Natal advertisement specifies a Diploma in Commerce, Marketing, Communication or a related field as its minimum education requirement.

Work Experience

• A minimum of two years’ experience in a relevant area of specialisation.
• Experience working with other people.
• Experience working in a small to medium-sized organisation.

Candidates with relevant experience in sales, retail operations, merchandising, marketing, customer service or telecommunications may find their background useful, provided they meet the requirements of the specific vacancy.

Additional Knowledge and Skills

The role involves procedures and processes, product and service knowledge, systems training, project management, marketing and effective sales practices.

Applicants should demonstrate good communication, relationship management, problem-solving, organisation and customer service skills. The ability to adapt to changing business requirements and work towards sales targets is also important.

Who Should Apply?

This opportunity may suit candidates who have experience supporting retail operations, implementing promotional campaigns, maintaining product displays, assisting customers or working with distributors and business partners.

Candidates should be willing to visit assigned stores, communicate with trade partners, provide training and monitor compliance with company standards. The ability to identify problems, recommend practical solutions and provide accurate reports will also be valuable.

Before applying, applicants should confirm that they meet the education and experience requirements for their chosen location. Meeting the minimum requirements does not guarantee selection, as the final decision rests with MTN.

How to Apply for MTN Vacancies

Interested and suitably qualified applicants should submit their applications through MTN’s official careers website.

Application steps:

1. Visit the official MTN careers website.
2. Search for the job title Representative – Channel Commercial Operations SA.
3. Identify the vacancy matching the preferred location.
4. Read the full job advertisement and confirm the minimum requirements.
5. Complete the online application form and provide the requested information.
6. Upload the required CV and supporting documents, where requested.
7. Review the application carefully before submitting it.

Applicants should ensure that their contact details, qualifications and employment history are accurate. A clear, up-to-date CV highlighting relevant sales, merchandising, marketing, retail or customer service experience can help demonstrate suitability for the role.

The advertised closing date is 27 October 2026. The KwaZulu-Natal vacancy lists a closing time of 4:00 PM, while the other advertisements list different posting details.

Applicants are encouraged to submit their applications before the relevant deadline. Late applications may not be considered.

Important Notice

Apply through MTN’s official recruitment channels and rely on the requirements published for the specific vacancy. Applicants should be cautious of anyone requesting payment in exchange for employment or promising guaranteed recruitment.

MTN’s recruitment process determines which candidates proceed to the next stage. Only shortlisted candidates may be contacted.

Candidates interested in sales, merchandising, retail operations and customer service should review these opportunities and apply for the location that best matches their qualifications and experience.