The Department of Employment & Labour is seeking qualified individuals to apply for the role of Client Service Officer X24 across multiple locations.
POSITION: Department of Employment & Labour: UIF (X24 POSTS)
SALARY: R269 499 per annum
CENTRE: Thaba- Nchu Satellite Office Ref No: HR 4/4/8/906 (X2 Posts)
Labour Centre: Bethlehem Ref No: HR/4/4/8/907 (X2 Posts)
Labour Centre: Sasolburg Ref No: HR 4/4/8/908 (X2 Posts)
Labour Centre: Mogwase Ref No HR4/4/02/07 (X2 Posts)
Labour Centre: Vryburg Ref No: HR4/4/02/07 (1X Post)
Labour Centre: Potchefstroom Ref No: HR4/4/02/08 (X1 Post)
Christiana Labour Centre Ref No: HR4/4/02/09 (X1 Post)
Labour Centre: Kokstad Ref No: HR4/4/5/5 (X2)
Labour Centre: Richmond Ref No: HR4/4/5/6(X1 Post)
Labour Centre: Ulundi Ref No: HR4/4/5/7 (X1 Post)
Labour Centre: Dundee Ref No: HR4/4/5/8(X1 Post)
Labour Centre: Ladysmith Ref No: HR4/4/5/9(X1 Post)
Labour Centre: Estcourt Ref No: HR4/4/5/10 (X1 Post)
Labour Centre: Mthatha Ref No: HR4/4/10/01 (X3 Posts)
Labour Centre: Kariega Ref No: HR4/4/10/02 (X3 Posts)
REQUIREMENTS:
- Grade 12\ Senior Certificate.
- No experience required.
Knowledge:
- Unemployment Insurance Act and Regulations
- Unemployment Insurance Contributions Act
- Public Financial Management Act (PFMA) Protection of Personal Information Act (POPIA)
- Treasury Regulations
- Batho Pele Principles
- Department of Labour and UIF Policies and Procedures
- UIF’s vision
- Mission and Values
- Customer Care Principles
- Procedures and
Guidelines Skills:
- Interviewing
- Communication (verbal and written)
- Listening
- Computer Literacy
- Customer Relations
- Analytical
- Time Management
- Interpersonal
- Telephone etiquette, on job training (operation system).
DUTIES:
- Provide screening service.
- Process applications for UIF benefits.
- Register payment continuation forms.
- Provide administrative functions.
ENQUIRIES: Mr MJ Ngono Tel No: (051) 933 2299
Mr T Moholi Tel No: (051) 303 5293
Ms Lelope Tel No: (051) 970 3200
Mr SS Shongwe Tel No: (018) 387 8100 (North-West)
Mr S Ngqoza Tel No: (039) 727 2140 (Kokstad)
Mr P Mtolo Tel No: (033) 212 2768 (Richmond)
Mr T Nkosi Tel No: (035) 879 8800 (Ulundi)
Ms T Khumalo Tel No: (034) 212 2421 (Dundee)
Ms L Radebe Tel No: (036) 638 1900 (Ladysmith)
Mr J Fakazi Tel No: (036) 352 7767 (Estcourt)
Ms S Zaula Tel No: (047) 501 5600 (Mthatha)
Ms W Koba Tel No: (041) 260 0608 (Kariega)
CLOSING DATE: 30 April 2025 at 16:00 (walk-in) and 00:00 (online)
HOW TO APPLY
APPLICATIONS: Chief Director: Provincial Operations: Private Bag X522, Bloemfontein, 9300 or hand deliver at Laboria House, 43 Charlotte Maxeke Street, Bloemfontein. Email: [email protected]
Chief Director: Provincial Operations: Private Bag X2040, Mmabatho, 2735 or hand deliver at: Provident House, University Drive, Mmabatho. or Email: [email protected]
Deputy Director: Kokstad Labour Centre, PO Box 260, Kokstad, 4700 or hand deliver at 59 Hope Street, Kokstad. For Online Applications Email to: [email protected]
Deputy Director: Richmond Labour Centre, PO Box 852, Richmond, 3780 or hand deliver at 60 Shepstone Street, Richmond. For Online Applications Email to: [email protected]
Deputy Director: Ulundi Labour Centre, Private Bag X56, Ulundi, 3838 or hand deliver at Unit A Wombe, Street Ulundi. For Online Applications Email to: [email protected]
Deputy Director: Dundee Labour Centre, PO Box 445, Dundee, 3000 or hand deliver at 63 Victoria Street, Dundee. For Online Applications Email to: [email protected]
Deputy Director: Ladysmith Labour Centre, Private Bag X9925, Ladysmith, 3370 or hand deliver at 35 Keate Street, Ladysmith. For Online Applications Email to: [email protected]
Deputy Director: Estcourt Labour Centre, P O Box 449, Estcourt, 3310 or hand deliver at 75 Phillip Street, Estcourt. For Online Applications Email to: [email protected]
Deputy Director: Labour Centre Operations, Private Bag X5080, Mthatha, 5100, Hand deliver at No.18 Corner of Madeira & Elliot Street Old Manpower Building, Mthatha, 5100. Email: [email protected]
Deputy Director: Labour Centre Operations, P.O. Box 562 Kariega 6230, Hand deliver at 15A Chase Street, Kariega, 6230. Email: [email protected]
NOTE: All attachments for online application must include an application form Z83 and CV only, in PDF and as one (1) document or attachment, indicate the correct job title and the reference number of the post on the subject line of your email.
Use the correct email address associated with the post. JPEG (picture/snapshot) application will not be accepted. Failure to do so, your application will be disqualified. Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from any Public
Service Department or on the internet at www.gov.za/documents.
Received applications using the incorrect application for employment (old Z83) will not be considered. Each post(s) advert must be accompanied by its own application form for employment and must be fully completed, initialled and signed by the applicant as instructed below. Failure to fully complete, initial and sign the Z83 form will lead to disqualification of the application during the selection process.
All fields of Section A, B, C and D of the Z83 must be completed in full. Section E, F, G (Due to the limited space on the Z83 it is acceptable for applicants to indicate refer to CV or see attached. However, the question related to conditions that prevent re-appointment under Part “F” must
be answered and declaration signed.
Only an updated comprehensive CV (with detailed previous experience if any) and a completed and signed new Z83 application form is required. Only shortlisted candidates will be required to submit certified copies of qualifications and other related documents on or before the day of the interview following the communication from Human Resources and such qualification(s) and other related document(s) will be in line with the requirements of the advert.
Non-RSA Citizens/Permanent Resident Permit holders in posession of foreign qualifications must be accompanied by an evaluation report issued by the South African Qualification Authority (SAQA) (only when shortlisted). The Department does not eccept applications via fax. Applicants who do not comply with the abovementioned instructions/ requirements, as well as applications received late will not be considered.
Failure to submit all the requested documents will result in the application not being considered. Correspondence will be limited to shortlisted candidates only. All shortlisted candidates shall undertake a pre-entry practical exercise as part of the assessment method to determine the candidate’s
suitability based on the posts’s technical and generic requirements.
If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification).
Please note by responding to the advertisement, you consent to the collection, processing, and storing of your Personal Information in accordance with the Protection of Personal Information Act(POPIA) Your information will be used soley for the purpose of this promotion and will not be shared with third parties without prior consent unless required by law.
The Department reserves the right not to make any appointment(s) to the below advertised post(s). The successful candidate will be expected to sign a performance agreement. The Department is an equal opportunity affirmative action employer. The Employment Equity Plan of the Department shall inform the employment decision. It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post(s)