The Department of Social Development is seeking qualified candidates for the NPO Help Desk role, which will be based at the HSRC Building in Pretoria. Take the next step in your career at the HSRC Building in Pretoria!

POSITION: NPO HELP DESK X5 POSTS

REFERENCE NUMBER: D1/D/2025
SALARY: R228 321 per annum
CENTRE: HSRC Building, Pretoria

REQUIREMENTS:

• A grade 12 certificate or equivalent.
• Knowledge of the Public Service Act and Regulations.
• Knowledge of the NPO services provision.
• Knowledge of relevant
• NPO Act, Regulations, Policies and Guidelines.
• Knowledge of Companies Act and Trust Properties Controls Act.
• Knowledge and understanding of Batho Pele Principles.
• Knowledge and understanding of POPIA and PAIA.
• Knowledge of NPO Codes of Good Practices.

Competencies needed:

• Understanding and ability to speak at least two official languages.
• Computer literacy.
• Time management skills.
• Communication skills (verbal and written) skills.
• Problem-solving skills.
• Listening skills.
• Client orientation and customer focus.
• Report writing skills.

Attributes:

• Patience.
• Empathy.
• Accuracy.
• Ability to work under pressure.
• Ability to work in a team and independently.
• Friendly and trustworthy.
• Confidentiality.

CLOSING DATE: 01 August 2025

HOW TO APPLY

APPLICATIONS: Please forward your application, quoting the relevant reference number, to the Director-General, Department of Social Development, Private Bag X901, Pretoria, 0001. Physical Address: HSRC Building, 134 Pretorius Street. In the event of hand delivery of applications, applicants must sign an application register book as proof of submission. Applicants may also email their applications to the following email addresses:
NPO Help Desk- e-recruit.NHD@dsd.gov.za

FOR ATTENTION: Mr S Boshielo

NOTE: Curriculum vitae with a detailed description of duties and the names of two referees must accompany your signed application for employment (Z83). If applying for more than one position, applicants must submit separate
applications for each position.

Shortlisted candidates for a post will be required to submit certified copies of qualifications and identity documents on the date of the interview. Applicants are advised that from 1 January 2021, a new application for employment (Z83) form is effective and must be completed in full, failure to use the new Z83 will result in disqualification. The new form can be downloaded online at www.dpsa.gov.za-vacancies.

Applicants applying for SMS posts are required to successfully complete the Certificate for entry into the SMS (submitted prior to appointment) and full details can be sourced by following the link: https://www.thensg.gov.za/training-course/sms-pre-entry-programme/. Applicants are expected to pay for the course and may enroll for it at a cost of R400.00. The duration of the course is 120 hours.

All shortlisted candidates for SMS posts will be subjected to a technical exercise that intends to test relevant technical elements of the job, the logistics of which will be communicated by the Department. Following the interview and technical exercise, the selection panel will recommend candidates to attend a generic managerial competency assessment (in compliance with the DPSA Directive on the implementation of competency-based assessments).

The competency assessment will be testing generic managerial competencies using the mandated DPSA SMS competency assessment tools. The successful candidate will sign an annual performance agreement, complete a financial discloser form and will also be required to undergo a security clearance. Candidates nominated for posts on salary levels 2 – 12 may be subjected to a competency assessment during the selection process.

If the candidate is applying for an OSD post, certificates of service must be submitted on the date of the interview. It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualification Authority (SAQA). Failure to submit the requested documents will result in your application not being considered. Personnel suitability checks will be conducted on shortlisted candidates, and the appointment is subject to positive outcomes of the checks.
Correspondence will be limited to shortlisted candidates only.

The selection of candidates will be done with due regard to the relevant aspects of the selection process as set out in the Public Service Amendment Regulations, 2023, Regulation 67. Applications received after the closing date will not be taken into consideration. If you have not been contacted within three months after the closing date of this advertisement, please accept that your application was unsuccessful.

Candidates requiring additional information regarding the advertised post may direct their enquiries to the person as indicated above. Internal applicants must submit and register their employment applications at the register book in the DSD reception area for the attention of Mr S Boshielo. DSD reserves the right to cancel the filling/ not to fill a vacancy that was advertised during any stage of the recruitment process.