Absa Bank Limited invites suitably qualified candidates to apply for the position of Admin Clerk – Wills Control Centre, based in Randburg (Hybrid). The successful candidate will be responsible for providing administrative and data management support within the Wills Control Centre. Duties include capturing new and revised wills, processing cancellations, transferring records between systems, and ensuring data accuracy in compliance with internal policies and legal requirements. The role also involves preparing correspondence to clients, attorneys, and the Master of the High Court, as well as handling queries related to wills and deceased estates in a professional manner.

The ideal candidate should have a Grade 12 or equivalent NQF qualification, with at least one year of administrative experience. Experience within a fiduciary environment will be an added advantage. A Bachelor’s degree in Business, Commerce, or Management is preferred. Candidates must demonstrate attention to detail, strong communication skills, and the ability to maintain confidentiality in handling sensitive information. Preference will be given to applicants from designated groups in line with the Employment Equity Act.

Position: Admin Clerk Wills Control Centre
Remote Type: Hybrid
Location: Randburg
Time Type: Full time
Closing Date: 29 October 2025
Job Requisition ID: R-15980684

Job Summary

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.

Job Description

To deliver actuarial support services through the execution of predefined objectives as per agreed standard operating procedures.

Accountability: Data Capturing

• Receive New and Revised Wills from the DSV, Clients and accurately and timeously capture the data on the Wills Filing (Absa Trust system) either to create a new customer record or update their existing records.
• On receipt of written cancellation requests from customers, capture the request on the Wills Filing System to delete the customer’s record.
• On receipt of notification of a deceased estate or cancellation of Will from the National Deceased Estates Department/Government Gazette, capture the request on the Wills Filing System to delete the customer record.
• Transfer old customer records from the Magic database (old Absa Trust system) to the Wills Filing (new Absa Trust system) as the old database will no longer be utilised.
• On receipt of a customer/National Deceased Estate or Government Gazette request, perform identity checks on the Magic and Wills Filing System to determine if there is more than one Will for the same customer.
• Combine customer records if it is established that the customer has more than one Will on the database.

Accountability: Preparation of Letters

• Prepare standard letters to customers confirming the cancellation of their Will as per their request.
• Automated correspondence to clients confirming that their will.
• Contacting client via SMS or email requesting further information from them e.g., received a request to cancel their Will, however we cannot cancel the Will as it is a Joint Will and a Joint Will requires two signatures of both parties and two witnesses to cancel their will.
• Prepare standard letters to Absa Trust – Deceased Estate Branches to advise them that we are aware of the deceased estate and forward the Original Will to them in order to report the deceased estate to the Master of the High Court. This will happen in cases where we are not sure that the Will in our Safe Custody is the more revised Will.
• Prepare standard letters reporting a deceased estate to the Master of the High Court attaching the Original Wills to them. This will happen in cases whereby we are aware that a more revised copy of the Will exists.

Accountability: Customer Service

• Investigate and resolve telephonic queries that come via the Wills Safe Custody helpline/Action line in an efficient and professional manner at all times.
• Interact with the Masters Office/Attorneys telephonically in a professional manner to establish the original Will dates in order to determine whether Absa Trust will be the Executor or not.

Accountability: Compliance to Legislative Requirements

• Complete all compulsory compliance and legislation training within the required time-frames as prescribed by Absa Risk.
• Update knowledge and understanding of the Wills Act, by self-study.
• Adhere to risk and compliance policies in terms of Environmental Health and Safety, Information Security, Records Management and Money Laundering, Sanctions etc. Non-adherence to Absa’s Policy & Procedures may lead to disciplinary action.

Education and Experience Required

• Grade 12 or equivalent NQF qualification
• 1 year experience in an administrative role
• 1 year experience in the Fiduciary experience is preferred

Education
Bachelor’s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised.

How to Apply:
Candidates must click on the link below to submit an online application through the Absa Careers Portal for the position of Admin Clerk – Wills Control Centre (Job ID: R-15980684)

Ensure that a comprehensive CV and certified copies of qualifications are uploaded before submission. Applications must be completed and submitted by 29 October 2025 before 23:59. Late or incomplete applications will not be considered.