The Liberty Group invites interested and suitably qualified candidates to apply for the position of Administration Support to be based in Johannesburg, Gauteng.
Position: Admin Support
Location: Johannesburg Gauteng
Purpose
To deliver sales support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Minimum Experience
1 – 2 years experience in a similar environment
Key Requirements
Quotes processing
Liaising with internal and external clients/brokers
Reporting
Knowledge of Excel
Product knowledge (advantageous)
Employee benefits experience
Minimum Qualifications
Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration
Key Responsibilities
- Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.
- Contribute to the provision of a comprehensive administrative service through the correct interpretation and application of procedures.
- Generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
- Support new business transactions by providing administrative support services in order to reach sales targets.
- Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
- Proactively identify problems, apply known solutions and escalate more difficult problems.
- Plan for task execution and adjust priorities against an established plan.
Customer
- Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
- Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
Finance
- Adhere to specified standards, policies and procedures to prevent potential losses/wastage.
Learning and Growth
- Contribute positively to own area-specific knowledge improvement.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
Competencies
Liberty Values
Technical Competencies
- Legal Compliance (Sales) (Basic)
- Query resolution (Intermediate)
- Standard operating procedure compliance (Intermediate)
- Business Administration Skills (Intermediate)
Behavioural Competencies
- Persuading and Influencing (Basic)
- Organisation and Attention to Detail (Basic)
- Interpersonal Effectiveness (Basic)
- Problem Solving and Analysis (Basic)
- Teamwork and Cooperation (Basic)
- Communicating with Impact (Basic)
- Relationship Management and Networking (Basic)
- Customer Orientation (Basic)
Liberty Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998 and the group’s Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation.
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
How to apply
Apply Here: Admin Support – Gauteng