The South African Revenue Service (SARS) invites interested and suitably qualified applicants to apply for the position of General Assistant: Cleaning & Food Aid Services (Requisition ID: 11041) within the Taxpayer Engagement Division at Head Office. The position reports to the Coordinator Facilities and supports the maintenance of Corporate Real Estate buildings and infrastructure through the delivery of cleaning, refreshments preparation, and facilities support services. This role contributes to maintaining professional workplace standards by ensuring meeting rooms, kitchens, and service areas remain clean, organised, and adequately prepared for daily operational activities and official engagements.

The successful candidate will be responsible for preparing and serving refreshments for meetings and functions, maintaining cleanliness in designated service areas, assisting with monitoring kitchen stock levels, and supporting routine facilities operations according to established quality standards. The role requires attention to detail, reliability, and the ability to follow structured procedures while supporting internal service requirements. Applications must be submitted before the closing date of 24 April 2026.

• Position: GenAssistant: Cleaning & Food Aid Serv (11041)
• Position Reports to: Coordinator Facilities
• Division: Taxpayer Engagement
• Location: Head Office
• Closing Date: 24 April 2026

Introduction

An opportunity is available for a suitably qualified and committed individual to apply for the position of General Assistant: Cleaning & Food Aid Services within the Taxpayer Engagement Division at Head Office. This role forms part of the Corporate Real Estate (CRE) facilities support environment and plays an important operational function in ensuring that workplace spaces remain clean, functional, and service-ready for staff and stakeholders.

The organisation operates within a dynamic and service-driven environment focused on enabling voluntary compliance and strengthening the country’s revenue system. Employees are expected to demonstrate integrity, accountability, and professionalism while contributing meaningfully to service delivery that supports national economic development. The successful candidate will be expected to uphold these standards and support facilities operations through efficient execution of cleaning, refreshments preparation, stock control assistance, and meeting support services.

This position is suited to individuals who are reliable, detail-oriented, and capable of maintaining high standards of cleanliness and hospitality support within a structured organisational environment.

Job Purpose

The purpose of the General Assistant: Cleaning & Food Aid Services role is to support the maintenance of Corporate Real Estate buildings and infrastructure through the delivery of essential cleaning and refreshments services.

Key responsibilities include:

• Maintaining cleanliness in meeting rooms, kitchens, and service areas
• Preparing refreshments for meetings and official functions
• Supporting stock monitoring and replenishment processes
• Assisting with operational facilities support services
• Ensuring readiness of conference and service spaces

Minimum Requirements

Applicants must meet the following requirement:

• Basic literacy

The following will be advantageous:

• Experience in cleaning services
• Experience in hospitality support environments
• Experience in office kitchen or facilities support roles
• Ability to follow structured operational procedures

Key Responsibilities

Cleaning and Facilities Support Services

The successful candidate will perform cleaning duties according to agreed quality standards and operational schedules. Responsibilities include:

• Cleaning meeting rooms before and after scheduled sessions
• Maintaining cleanliness of kitchens and service areas
• Washing utensils used during meetings and functions
• Cleaning cupboards, refrigerators, and microwave ovens when required
• Ensuring hygiene standards are maintained consistently
• Washing and maintaining dishcloths and cleaning materials
• Preparing meeting spaces for internal engagements
• Restoring venues after meetings and events
• Supporting general housekeeping within facilities areas

Refreshments Preparation and Meeting Support

The incumbent will prepare and serve refreshments for meetings and official events. Duties include:

• Preparing tea and coffee for meetings and functions
• Serving refreshments according to scheduled times
• Arranging serving utensils before meetings begin
• Ensuring availability of clean drinking water in conference rooms
• Providing clean glasses and bottles for meeting participants
• Supporting hospitality arrangements during official sessions
• Clearing serving utensils after meetings
• Washing equipment used during meetings
• Restoring meeting rooms to standard layouts after events

Stock Control Support

The role requires monitoring and supporting kitchen stock management processes. Responsibilities include:

• Monitoring stock levels of tea, coffee, milk, and sugar
• Monitoring availability of cleaning materials
• Reporting low stock levels to the responsible official
• Assisting with completion of stock requisition documentation
• Receiving stock deliveries
• Unpacking kitchen supplies upon arrival
• Organising stock storage areas appropriately
• Ensuring supplies remain accessible for operational use

Work Coordination and Reporting

The General Assistant will organise daily work activities and communicate progress to supervisors. Duties include:

• Planning tasks according to operational priorities
• Completing assigned duties within required timeframes
• Communicating progress on service requests
• Reporting daily activities for operational tracking
• Maintaining consistency in service quality
• Identifying operational challenges early
• Escalating unresolved issues to supervisors
• Supporting continuous improvement of service delivery

Governance and Compliance Responsibilities

The successful candidate will comply with all applicable governance requirements. Responsibilities include:

• Following organisational policies and procedures
• Adhering to workplace operational instructions
• Supporting compliance with facilities service standards
• Reporting operational risks where identified
• Escalating issues requiring investigation
• Applying changes to work processes when instructed
• Maintaining confidentiality where required

Performance and Development Responsibilities

The incumbent will take responsibility for maintaining performance standards within the role. Expectations include:

• Delivering work within required response times
• Maintaining quality service delivery standards
• Demonstrating accountability for assigned duties
• Requesting support where additional training is required
• Improving efficiency within daily work activities
• Supporting teamwork within facilities operations

Financial Awareness Responsibilities

Although the position does not involve direct financial management, the incumbent must support cost-efficiency through responsible work practices. This includes:

• Using cleaning materials responsibly
• Preventing unnecessary wastage of supplies
• Maintaining equipment carefully
• Supporting efficient stock usage practices
• Contributing to cost-saving operational behaviour

Client Service Responsibilities

The role requires understanding internal service expectations and supporting workplace readiness. Responsibilities include:

• Responding to requests from meeting organisers
• Ensuring meeting rooms are service-ready
• Maintaining professional service standards
• Supporting workplace hospitality requirements
• Providing timely refreshments services
• Maintaining cooperative working relationships with staff

Behavioural Competencies

Applicants should demonstrate the following competencies:

• Accountability for assigned responsibilities
• Analytical thinking in routine operational situations
• Attention to detail in maintaining hygiene standards
• Commitment to continuous learning and improvement
• Conceptual ability to understand service workflows
• Expertise in facilities support contexts
• Fairness and transparency in task execution
• Honesty and integrity in workplace conduct
• Organisational awareness of procedures and expectations
• Respect when interacting with colleagues
• Trustworthiness in handling responsibilities

Technical Competencies

Applicants should demonstrate capability in the following areas:

• Basic business knowledge related to facilities operations
• Data collection for routine reporting activities
• Supporting efficiency improvements in workflow
• Understanding functional policies and procedures
• Reporting daily service activities accurately

Compliance Competency

The position requires adherence to confidentiality standards classified as:

• GOC Confidential

The successful candidate must demonstrate the ability to handle workplace information responsibly and comply with confidentiality obligations at all times.

Employment Equity and Recruitment Process

The organisation’s Employment Equity policy will be applied during the recruitment process. Applications from persons with disabilities are encouraged.

Successful candidates will be required to complete the following pre-employment processes:

• Oath of secrecy
• Pre-employment screening
• Case study assessment
• Pre-assessment evaluation
• Psychometric assessment where applicable
• Vetting procedures where required
• Declaration of private interest submission
• Reference checks
• Security clearance where applicable

Closing Date

Applications must be submitted before:

• 24 April 2026

Late applications may not be considered. Applicants are encouraged to ensure submission of all required documentation within the specified timeframe.

How to Apply

Interested candidates are encouraged to submit their applications for the General Assistant: Cleaning & Food Aid Services (Requisition ID: 11041) position through the official recruitment platform of the South African Revenue Service (SARS). Applications should be completed online before the closing date of 24 April 2026, and applicants must ensure that all required supporting documents and information are accurately provided to avoid delays during the selection process. Late or incomplete submissions may not be considered during shortlisting.

Applicants are advised to carefully review the minimum requirements and responsibilities of the position before applying, as only suitably qualified candidates will proceed to further assessment stages. Shortlisted candidates may be required to undergo pre-employment screening, assessments, reference checks, and security clearance where applicable as part of the recruitment process. Submission of an application confirms readiness to participate in these procedures if selected.