Shoprite Group invites applications for the position of Receptionist to join a vibrant and fast-paced retail environment. The ideal candidate will demonstrate excellent communication skills, a professional demeanor, and the ability to manage multiple tasks efficiently. Key responsibilities include handling switchboard operations, welcoming visitors, and providing administrative support to ensure smooth office functions.

This role requires a Grade 12 qualification and a minimum of one year of experience in a similar position. Fluency in English and at least one other official South African language is essential to effectively serve a diverse customer base. Candidates with strong organizational skills and customer service experience are encouraged to apply and contribute to the continued success of Shoprite Group.

Position: Receptionist
Reference Number: SHO251021-1
Job Type: Permanent
Location – Country: South Africa
Location – Province:Centurion, Gauteng
Closing Date: 28 October 2025

Purpose of the Job

The role requires a professional who warmly welcomes visitors and manages the switchboard with efficiency to ensure all calls are routed accurately and messages are delivered promptly to the appropriate staff members. The position demands a high level of organization, professionalism, and customer service to create a positive first impression for all visitors and callers.

Key Performance Areas

• Switchboard Management: Handle all incoming calls, provide accurate information, and transfer calls to the correct department or individual. Ensure the switchboard operates smoothly and remains functional at all times.
• Reception Duties: Greet visitors, maintain a clean and organized reception area, and assist with client inquiries, including stock collections and payments.
• Administrative Support: Perform clerical tasks, manage boardroom bookings, and distribute incoming mail to the appropriate recipients.
• Message Handling: Record and relay messages accurately, ensuring timely communication within the organization.
• Directory Maintenance: Regularly update and manage the company phone directory to reflect accurate contact information.

Job Advert Details

Job Category: Administrative

Job Objectives

• Answer all incoming calls promptly, provide detailed and relevant information to callers, and transfer calls to the appropriate recipient when requested.
• Accurately record contact details of callers and relay messages to the relevant staff member or department without delay.
• Manage boardroom bookings efficiently, ensuring availability and resolving scheduling conflicts.
• Receive, sort, and distribute all company mail to the correct individuals or departments.
• Maintain and update the company’s phone directory regularly to ensure accuracy and functionality of switchboard systems.
• Perform various administrative tasks, including data entry, document preparation, and other clerical duties as required.
• Ensure the reception area remains safe, clean, and compliant with organizational procedures, rules, and regulations.
• Assist clients with stock collections, payment processing, and related inquiries, ensuring a seamless customer experience.

Qualifications

Essential:

• Grade 12 qualification

Desirable:

• Certificate or diploma in office administration, business administration, or a related field

Experience

Essential:

• Minimum of 1 year of experience as a receptionist, including working with a switchboard system.

Desirable:

• Experience in a customer-facing role within a corporate or medical environment.
• Familiarity with administrative processes and client service operations.

Knowledge and Skills

• Technical Knowledge: Proficient in operating switchboards and phone systems, with the ability to troubleshoot basic issues.
• Communication Skills: Excellent verbal and written communication skills, with strong telephone etiquette and the ability to engage professionally with diverse individuals.
• Language Proficiency: Fluency in English and at least one other official South African language to cater to a diverse client base.
• Computer Literacy: Proficient in Microsoft Excel and Word for administrative tasks and data management.
• Typing Skills: Fast and accurate typing skills to handle documentation and message recording efficiently.
• Time Management: Punctual, organized, and capable of managing multiple tasks under pressure while maintaining attention to detail.
• Customer Service: Ability to provide a warm, professional, and welcoming experience for all visitors and callers.
• Adaptability: Comfortable working in a fast-paced environment and handling unexpected challenges with composure.

Additional Requirements

• Professional Appearance: Maintain a neat and professional appearance to reflect the organization’s values and standards.
• Team Collaboration: Work effectively with colleagues across departments to ensure smooth operations and communication.
• Compliance: Adhere to all organizational policies, procedures, and safety regulations, particularly in maintaining a secure and welcoming reception area.

Commitment to Diversity

The organization is dedicated to fostering a workplace that values diversity, embracing unique talents, perspectives, backgrounds, and abilities. The environment is designed to ensure every individual feels included and respected, contributing to a culture where everyone matters.

Application Process

Interested candidates should submit a detailed CV, certified copies of qualifications, and a cover letter outlining their suitability for the role by the closing date of 2025/10/28. Applications must be sent to the designated recruitment email or portal as specified in the application guidelines. Only shortlisted candidates will be contacted for interviews.

This role offers an opportunity to contribute to a dynamic organization while developing skills in administration, customer service, and communication. Candidates who meet the requirements and are passionate about delivering exceptional service are encouraged to apply.