The University of the Free State invites interested and suitably qualified candidates to apply for the following positions.
Position: Assistant Officer: Registration Assistants (post level 13) X90 Positions
Salary: R 10 839.25 per month.
Job Type: Contract appointment: 6 weeks, 40 hours per week)
Assumption of duties: 02 January 2025.
Organizational Unit: University of the Free State -> Registrar -> Deputy Registrar: Student Academic Services -> Student Academic Services -> Students Service Center and Registration
Location: Bloemfontein Campus – Bloemfontein, FS ZA (Primary)
Qwaqwa Campus – Qwaqwa, Free State
South Campus – Bloemfontein, Free State
Duties and responsibilities:
• Provide professional, friendly customer service via email, face-to-face, and telephone and ensure that queries are dealt with.
• Deal with enquiries via Chatbot.
• Make use of the library of FAQs, website information and data sources in order to ensure consistent and accurate responses.
• Escalate complaints or non-standard queries to the appropriate team leader.
• Provide registration guidance to students during the registration process.
• Provide students with the required forms to be completed to fulfil their requests.
• Assist with the completion of relevant documents.
• Collect relevant documentation from students/ applicants (depending on the request) for processing.
• Communicate progress and feedback on requests to customers.
• Obtain the required approval from the team leader before processing certain tasks.
• Collect relevant documents from various sources (system, back-office, other divisions) and gather essential information, including required forms and supporting documentation, to fulfil customer requests received, all while preparing for troubleshooting.
• Troubleshoot errors/complaints received from customers to advise on appropriate action to resolve data queries.
• Assist with data capturing.
• Enforce adherence to policies, procedures, guidelines, and decisions to guarantee compliance.
• Verify the accuracy and completeness of forms and documents submitted for processing.
• Quality assure documents and responses received from the back-office staff within SAS to ensure the correctness thereof before signing off/providing feedback to the requester.
• Ensure the query is resolved and the customer has received feedback or update.
• Ensure at least one day turnaround time in response to the customer.
Inherent Job Requirements:
• Grade 12 or NQF Level 4.
• A minimum of six (6) months experience in a customer service or contact centre environment.
• Applicants must not be students.
Recommendations:
• A post-school qualification.
• Minimum of two (2) years administrative work experience.
Competencies
Key Competencies:
Results-oriented.
– The ability to cope with a frequently changing environment and to adapt to evolving situations.
– The ability to be reliable, responsible, dependable, and to fulfil obligations.
Strategic thinking.
– The ability to deal with several activities at a time.
– The ability to focus on details, work towards perfection, and approach work in a neat and organised manner.
Business Acumen:
– The ability to adhere to rules and strictly follow work regulations.
– Proficient in using MS Office.
Leading.
– The ability to maintain high levels of personal motivation, energy and enthusiasm.
– The ability to be cooperative with others, display a good-natured attitude and encourage people to work together.
Building coalitions
– The ability to be self-assured and at ease with people in all types of social situations.
– The ability to make decisions through consultation, collaboration and working with close supervision.
Required Documents
Please ensure that all relevant documentation is attached to your application.
• A detailed curriculum vitae and cover letter.
• Copies of qualifications (please provide the SAQA accreditation in the case of foreign qualifications).
• A copy of your identity document (ID or passport in the case of foreign nationals).
• Proof of registration with a Professional Body (if applicable).
• A copy of your driver’s license (if applicable).
• Confirmation of employment from current employer / last employer if unemployed (only applicable to external applicants).
Closing date: 26 September 2024
How to apply
Apply Here: Assistant Officer: Registration Assistants X90 Posts
The University reserves the right not to fill the post. The UFS will only consider applications of candidates who meet all the inherent requirements of the position.
Applications that are incomplete will not be considered. Communication will be limited to shortlisted candidates only.
Should you not be contacted within six weeks of the closing date for applications, you may assume that your application was unsuccessful