Department of Employment and Labour invites interested and suitably qualified candidates to apply for Client Service Officer: Assessor positions available at satellite offices linked to the Kariega Labour Centre. These entry-level positions are responsible for providing screening services, processing Unemployment Insurance Fund benefit applications and supporting continuation of payment registrations in line with UIF legislation and departmental procedures.
The positions are suitable for applicants with a Grade 12 qualification who demonstrate strong communication, customer service and administrative skills. Responsibilities include assisting clients with UIF applications, interpreting relevant legislation, maintaining accurate records and supporting frontline service delivery in accordance with Batho Pele principles. Preference may be given in line with employment equity targets.
Position Title: Client Service Officer: Assessor
Number of Posts: 7
Salary: R280 278 per annum
Employment Type: Full-time Public Service Position
Closing Date: 12 May 2026 at 16:00 (walk-in applications) and 23:59 (online/email applications)
Application Status: Re-advertisement (previous applicants encouraged to reapply)
Overview of the Client Service Officer: Assessor Role
The Client Service Officer: Assessor position supports delivery of Unemployment Insurance Fund services through screening of applications, processing benefit claims and assisting clients with continuation of payment registrations. The role contributes to frontline service delivery within Labour Centre satellite offices by ensuring compliance with UIF legislation, departmental policies and service delivery frameworks aligned with Batho Pele principles.
The position forms part of operational UIF client support structures responsible for assisting members of the public with benefit applications, documentation verification and administrative processing activities. Responsibilities include interaction with clients, interpretation of legislative requirements, capturing application information and supporting continuation of benefit payments through structured administrative procedures.
The role strengthens accessibility of UIF services within satellite office environments serving communities connected to the Kariega Labour Centre operational network. Duties support accurate processing of claims, maintenance of administrative records and delivery of efficient public service aligned with national employment service frameworks.
Purpose of the Position
Primary objectives of the Client Service Officer: Assessor role include:
- Providing screening services for UIF applicants
- Processing Unemployment Insurance Fund benefit applications
- Registering continuation of payment forms
- Supporting administrative service delivery functions
- Assisting with interpretation of UIF legislation for applicants
- Supporting compliance with departmental policies and procedures
- Facilitating access to unemployment insurance services
- Ensuring accuracy of client application documentation
The role supports effective implementation of unemployment insurance service delivery across satellite office locations.
Centres, Reference Numbers and Number of Posts
- Joubertina Satellite Office
- Reference Number: HR/4/4/10/01
- Number of Posts: 1
- Louterwater Satellite Office
- Reference Number: HR/4/9/10/02
- Number of Posts: 1
- Misgund Satellite Office
- Reference Number: HR/4/4/10/03
- Number of Posts: 1
- Hankey Satellite Office
- Reference Number: HR/4/4/10/04
- Number of Posts: 1
- Patensie Satellite Office
- Reference Number: HR/4/4/10/05
- Number of Posts: 1
- Jeffreys Bay Satellite Office
- Reference Number: HR/4/4/10/06
- Number of Posts: 1
- Humansdorp Satellite Office
- Reference Number: HR/4/4/10/07
- Number of Posts: 1
Minimum Requirements
Applicants must meet the following educational requirement:
- Grade 12 or Senior Certificate qualification
- No prior work experience is required for consideration.
- The role supports entry-level access to UIF service delivery operations within Labour Centre environments.
Knowledge Requirements
Applicants should demonstrate knowledge of:
- Unemployment Insurance Act and Regulations
- Unemployment Insurance Contributions Act
- Public Financial Management Act (PFMA)
- Protection of Personal Information Act (POPIA)
- Department of Employment and Labour policies and procedures
- UIF operational policies and procedures
- Treasury Regulations
- UIF Vision, Mission and Values
- Departmental procedures and service delivery guidelines
- Batho Pele Principles governing public service delivery
Knowledge of legislative frameworks supports accurate processing of unemployment insurance benefit applications.
Skills Requirements
Essential skills required for the position include:
- Interpersonal communication skills
- Telephone etiquette
- Interviewing skills
- Computer literacy
- Verbal communication ability
- Written communication ability
- Listening skills
- Interpretation ability related to UIF legislation
- Conflict management skills
- Time management skills
- Customer relations skills
- Analytical skills
- Ability to operate departmental systems after training
These skills support effective client interaction and administrative processing responsibilities.
Key Duties and Responsibilities
Core responsibilities associated with the Client Service Officer: Assessor role include:
- Providing screening services for unemployment insurance applicants
- Processing UIF benefit applications
- Registering continuation of payment documentation
- Supporting administrative service delivery processes
- Capturing applicant information within operational systems
- Verifying application documentation completeness
- Assisting clients with completion of UIF forms
- Ensuring compliance with legislative processing requirements
- Supporting client service delivery standards within Labour Centre satellite offices
- Maintaining application processing accuracy
- Supporting workflow coordination within service delivery units
Additional responsibilities include:
- Providing guidance to applicants regarding benefit eligibility
- Supporting interpretation of unemployment insurance legislation
- Assisting with continuation of payment registration procedures
- Supporting verification of submitted documentation
- Maintaining accurate records of processed applications
- Ensuring adherence to departmental administrative procedures
- Supporting resolution of client queries related to UIF services
Administrative Support Responsibilities
Administrative duties associated with the position include:
- Capturing applicant details into operational systems
- Maintaining client service registers
- Filing application documentation
- Supporting documentation retrieval processes
- Maintaining compliance with departmental record keeping procedures
- Supporting communication between applicants and Labour Centre personnel
- Ensuring documentation accuracy during processing procedures
Administrative coordination supports structured service delivery within satellite office environments.
Legislative Interpretation Responsibilities
Legislative interpretation tasks include:
- Applying provisions of the Unemployment Insurance Act during application processing
- Supporting interpretation of contribution requirements
- Ensuring compliance with regulatory procedures
- Supporting eligibility determination processes
- Maintaining adherence to departmental legislative frameworks
Legislative interpretation supports accuracy in processing unemployment insurance benefit claims.
Client Interaction Responsibilities
Client service activities include:
- Assisting members of the public with UIF benefit applications
- Providing information regarding continuation of payments
- Supporting completion of required documentation
- Responding to client service enquiries
- Maintaining professional communication standards
- Supporting accessibility of unemployment insurance services
- Ensuring compliance with Batho Pele service delivery principles
Client interaction responsibilities support effective public service delivery.
Application Enquiries
Contact Person:
- Ms W Koba
Telephone: (041) 995 7047
Application Submission Details
Applications must be submitted to:
Deputy Director: Labour Centre Operations
P.O. Box 562
Kariega
6230
Hand delivery address:
15A Chase Street
Kariega
6230
Email applications: Jobs-ECUHG@labour.gov.za
Applications must include the correct job title and reference number in the subject line when submitting via email.
Application Requirements
Applications must include:
- Completed and signed new Z83 application form
- Updated comprehensive Curriculum Vitae
Applications must be submitted as a single PDF attachment.
Zipped, IMG and JPEG documents will not be accepted.
Separate Z83 application forms must be submitted for each post applied for.
Failure to complete all required sections of the Z83 form will result in disqualification.
Sections A, B, C and D of the Z83 form must be completed in full.
Sections E, F and G may reference the CV where space is limited; however, the declaration must be signed and the question relating to conditions preventing re-appointment must be answered.
Shortlisting and Verification Procedures
Only shortlisted candidates will be required to submit certified copies of:
- Educational qualifications
- Identity documents
- Supporting documentation relevant to the position
Foreign qualifications must be evaluated by the South African Qualifications Authority (SAQA) if shortlisted.
Verification procedures include:
- Criminal record checks
- Citizenship verification
- Credit record checks
- Qualification verification
- Employment verification
Shortlisted candidates will complete two pre-entry assessments:
- Practical competency assessment
- Integrity assessment
Compliance and Additional Information
Applications submitted after the closing date will not be considered.
Applications submitted via fax will not be accepted.
Failure to submit required documentation will result in disqualification.
Correspondence will be limited to shortlisted candidates.
Applicants who do not receive feedback within eight weeks after the closing date should consider their applications unsuccessful.
Submission of an application constitutes consent to the collection and processing of personal information in accordance with the Protection of Personal Information Act (POPIA).
Personnel suitability checks form part of the recruitment process.
The successful candidate will be required to sign a performance agreement.
The Department applies employment equity principles aligned with representativity objectives. Preference may be given to White male candidates in line with employment equity targets.
The Department reserves the right not to make an appointment to the advertised posts.