Boxer Superstores invites suitably qualified candidates to apply for the position of Customer Service Officer at the Polokwane Distribution Centre. This role requires individuals with a strong background in warehousing or distribution, excellent communication skills, and the ability to manage multiple tasks efficiently in a fast-paced environment. Candidates should possess at least a Grade 12 certificate or National Certificate, with additional qualifications in Supply Chain or Logistics being an advantage.

The successful applicant will play a vital role in ensuring accurate and timely order management, maintaining effective communication with store managers and regional teams, and resolving queries professionally. Attention to detail and problem-solving skills are essential to support smooth operations and continuous process improvement within the distribution centre. This opportunity offers a chance to contribute to a leading retail company known for innovation and customer service excellence.

Position: Customer Service Officer – Polokwane DC
Reference Number: BOX251017-1
Job Type: Permanent
Division: Supply Chain
Department: Distribution Centre
Number of Positions: 1
Location: Polokwane, Limpopo
Location – Province: Limpopo
Closing Date: 31 October 2025
Minimum Education Level: Grade 12 | National Certificate
Job Category: Retail

Job Advert Summary

Position: Customer Service Officer
Location: Polokwane Distribution Centre

Join a Retail Leader

Boxer Superstores stands as one of South Africa’s leading and fastest-growing retailers, proudly listed on the Johannesburg Stock Exchange (JSE). The company continues to expand its footprint and innovate within the retail sector, creating opportunities for dedicated individuals to contribute to a dynamic and forward-thinking organization.

This role offers a chance to deliver exceptional customer service while thriving in a fast-paced distribution environment. Passionate individuals with a commitment to excellence will find this position both challenging and rewarding.

Purpose

The role focuses on ensuring a continuous flow of accurate information to stores regarding order status and estimated times of arrival (ETA). It also involves addressing store queries promptly and professionally to maintain high standards of service and operational efficiency.

Minimum Requirements

Education & Experience Requirements

• Matric (Grade 12) or equivalent National Certificate is essential.
• A Degree or Diploma in Supply Chain, Logistics, or a related field is advantageous but not mandatory.
• A minimum of 2 years’ experience in warehousing, distribution, or a similar environment is required.
• Proficiency in computer systems, including Microsoft Office and relevant distribution software, is necessary.
• Strong communication skills, both verbal and written, are critical for effective interaction with internal and external stakeholders.
• Exceptional problem-solving abilities to address challenges swiftly and effectively.
• Meticulous attention to detail to ensure accuracy in order management and query resolution.
• Ability to work under pressure and manage multiple tasks in a fast-paced environment.

Duties and Responsibilities

Key Responsibilities

• Order Management: Coordinate and manage all store orders, including specialized Jab orders, ensuring timely and accurate processing from receipt to delivery.
• Communication: Maintain daily interactions with store managers, regional teams, and other stakeholders to provide updates on order statuses and resolve any issues that arise.
• Query Resolution: Handle help desk queries with professionalism, ensuring prompt resolution to maintain store satisfaction and operational continuity.
• Pallet Control: Implement and monitor effective pallet control procedures to optimize stock movement and minimize losses within the distribution centre.
• Data Accuracy: Ensure all information provided to stores, including ETAs and order statuses, is accurate and up-to-date to support seamless operations.
• Process Improvement: Identify opportunities to enhance operational efficiency within the distribution centre and propose actionable solutions to streamline processes.
• Compliance: Adhere to company policies, safety regulations, and industry standards to maintain a high level of operational integrity.
• Reporting: Prepare and submit regular reports on order statuses, query resolutions, and pallet control metrics to support management decision-making.

Why Join Boxer Retail Limited?

• Be Part of a Market Leader: Contribute to a JSE-listed company recognized for driving innovation and excellence in the retail sector.
• Growth Opportunities: Join an environment that values professional development, collaboration, and a commitment to customer-centric operations.
• Impactful Role: Play a key role in shaping the efficiency and success of South Africa’s retail landscape through effective distribution and customer service.
• Inclusive Workplace: Boxer Retail Limited champions equal opportunities, fostering a diverse and inclusive work environment.

About Boxer Superstores

Boxer Superstores has established itself as a trusted name in South African retail, known for its commitment to quality, affordability, and accessibility. With a growing network of stores and distribution centres, the company continues to set benchmarks in the industry, driven by a passion for innovation and customer satisfaction.

This is an opportunity to embark on a rewarding career with a company shaping the future of retail in South Africa. Join a team dedicated to excellence and make a tangible difference in the industry.

How to Apply

Application Process

To apply, submit a detailed CV along with a cover letter highlighting relevant experience and qualifications. Ensure applications are submitted by the closing date of 2025/10/31. Late submissions will not be considered.

Successful candidates will be contacted for interviews. The selection process may include assessments to evaluate suitability for the role. Boxer Retail Limited reserves the right not to fill the position if no suitable candidate is identified.

To apply for the Customer Service Officer role at Boxer Superstores Polokwane Distribution Centre, you are required to submit a detailed CV along with a cover letter that highlights your relevant experience and qualifications. Make sure to send your application before the closing date of October 31, 2025, since late submissions will not be accepted. The selection process may involve interviews and assessments to evaluate your fit for the position.