The Cross Border Road Transport Agency (C-BRTA) is offering a 24-month internship opportunity for a Receptionist / Contact Centre Intern. This position is designed to provide practical workplace experience in a professional environment, focusing on front-desk operations, client interaction, and administrative support. The internship is an entry-level opportunity for individuals who have completed qualifications in Office Administration, Business Administration, Customer Service, or related fields, and who are seeking to gain valuable experience in the transport and logistics industry.
The internship provides an opportunity to develop professional skills while supporting the organisation with front-desk and customer service responsibilities. Candidates who meet the minimum requirements are encouraged to apply before the closing date.
Receptionist / Contact Centre Internship Details
- Position: Receptionist / Contact Centre Intern
- Department: Corporate Services
- Reference Number: REF: CS 003/08/2026
- Location: Gauteng
- Contract: 24 months
- Job Type: Contract
- Number of Positions: 1
- Remuneration: R96,000 per annum
- Industry: Freight, Shipping, Transport, Import and Export
- Closing Date: 8 September 2026
About the Receptionist / Contact Centre Internship
The successful candidate will provide professional reception and customer service support to the organisation. The role involves welcoming visitors, responding to enquiries, managing telephone calls and assisting with general administrative activities.
The internship is intended to provide practical exposure to a professional working environment. It can help the successful candidate strengthen communication, customer service, computer literacy and administrative skills.
The position requires someone who can communicate professionally with visitors, clients and colleagues while handling daily reception and contact centre responsibilities.
Key Performance Areas
The Receptionist / Contact Centre Intern will be responsible for several front-office and administrative duties.
Key responsibilities include:
- Welcoming visitors and clients in a professional manner.
- Assisting visitors with their enquiries.
- Answering incoming telephone calls.
- Directing telephone calls to the appropriate departments or employees.
- Responding to customer enquiries.
- Providing accurate and professional information to clients where required.
- Handling incoming emails and general correspondence.
- Assisting with general office administration.
- Providing professional customer service to visitors and clients.
- Assisting with meeting and boardroom arrangements.
- Providing meeting and boardroom support.
- Supporting the team with daily office activities.
- Maintaining an organised and professional reception area.
- Performing other related administrative duties as assigned.
The successful candidate should be able to interact confidently with members of the public and employees while maintaining a professional approach at all times.
Technical Competencies
Applicants should have basic technical and administrative abilities relevant to reception and contact centre work.
The required technical competencies include:
Computer Literacy
The candidate should be comfortable using a computer and have proficiency in Microsoft Office applications. Computer skills are important because the position involves handling correspondence, administrative information and other office-related tasks.
Telephone Etiquette
The role involves answering and directing incoming telephone calls. Good telephone etiquette is therefore essential. The successful candidate should be able to communicate clearly and professionally when dealing with callers.
Customer Service
Customer service skills are important because the intern will interact with visitors, clients and other stakeholders. The ability to listen to enquiries, respond appropriately and provide professional assistance is required.
Verbal and Written Communication
Good communication skills are required for dealing with customers, answering telephone calls, handling correspondence and communicating with colleagues.
Office Administration and Document Management
The intern should have an understanding of basic office administration and document management. The position may involve handling correspondence, maintaining documents and supporting general office activities.
Behavioural Competencies
In addition to technical skills, candidates should demonstrate appropriate workplace behaviour.
The listed behavioural competencies include:
- Communication
- Customer service
- Teamwork and collaboration
- Innovation
A receptionist is often one of the first points of contact for visitors and customers. Professional conduct, effective communication and the ability to work well with others are therefore important aspects of the role.
Minimum Requirements
Candidates interested in the Receptionist / Contact Centre Internship must meet the stated educational requirements.
The minimum formal qualification requirement is:
- Grade 12 / Matric certificate.
The advertisement also lists the following qualification:
- National Diploma or Degree in Office Administration, Business Administration, Customer Service or a related field.
Applicants should carefully review the official vacancy information and ensure that the qualification submitted matches the requirements before applying.
Candidates with relevant post-school qualifications may have an advantage because the internship is directly related to office administration, customer service and contact centre functions.
Salary and Contract Period
The position is offered as a 24-month contract internship.
The employer offers an all-inclusive remuneration package of R96,000 per annum.
Based on the advertised annual amount, this works out to approximately R8,000 per month before any applicable deductions, although applicants should rely on the official employment terms for the exact payment arrangements.
The two-year contract provides an opportunity to gain workplace exposure and develop practical skills that can be useful when applying for future reception, customer service, contact centre and administrative positions.
Documents Required
Applicants are required to submit supporting documentation together with the application.
The vacancy states that applicants should attach:
- A detailed CV.
- Certified copies of qualifications.
- A copy of the applicant’s ID.
Applicants should ensure that documents are clear and legible before uploading them through the online application system.
It is also important to check the application requirements carefully before submitting. Missing documents or an incomplete application may affect consideration for the position.
Closing Date
The closing date for applications is 8 September 2026.
Applications received after the stipulated closing date and time will not be considered. Candidates are therefore advised to submit applications early rather than waiting until the final day.
Important Information for Applicants
C-BRTA reserves the right not to make an appointment.
The position will be filled in accordance with the Agency’s employment equity targets. People with disabilities are encouraged to apply.
Shortlisted candidates will be subjected to reference and background checks. Candidates should therefore ensure that the information contained in their applications is accurate and can be verified.
Applicants who have not received communication from C-BRTA within one month after the closing date should consider their applications unsuccessful.
The Agency may also subject applicants for certain positions to competency assessments where applicable.
Personal Information and POPIA
Applicants should be aware that C-BRTA will process personal information submitted during the recruitment process.
The information and documents supplied as part of an employment application are intended for recruitment purposes. The advertisement refers to the Protection of Personal Information Act (POPIA) and states that personal information must be collected, retained, disseminated and used lawfully and transparently.
Applicants are encouraged to read the C-BRTA Human Resources Processing Notice before submitting an application.
The processing notice is available through the C-BRTA website: C-BRTA Legal and Privacy Information
Reading the notice can help applicants understand how personal information provided during the recruitment process may be handled.
Why This Internship Could Be Useful
A 24-month internship can provide valuable practical experience for someone interested in building a career in administration, reception, customer service or contact centre operations.
The position provides exposure to areas such as:
- Front-desk operations
- Customer service
- Telephone communication
- Email correspondence
- Office administration
- Document management
- Meeting support
- Professional workplace communication
- Teamwork and collaboration
- Microsoft Office
The experience gained during the contract can be useful when applying for future administrative and customer service positions.
Contact Information
For enquiries relating to the vacancy, applicants can contact Donation Shilubane on:
Telephone: (012) 471 2000
Applicants should use the official recruitment portal for submitting applications rather than relying solely on telephone enquiries.
Final Reminder
The C-BRTA Receptionist / Contact Centre Internship is a 24-month contract opportunity based in Gauteng, with one position available.
The advertised remuneration is R96,000 per annum, and the minimum educational requirement listed is Grade 12 / Matric, with a National Diploma or Degree in Office Administration, Business Administration, Customer Service or a related field also specified in the requirements.
Candidates who meet the requirements should prepare a detailed CV, certified qualification copies and an ID copy before submitting an online application.
How to Apply
Application Process
Applications must include:
- A detailed CV
- Certified copies of qualifications
- Certified copy of ID
- Candidates should search for REF: CS 003/08/2026 and follow the instructions provided on the recruitment system.
- Applications must be submitted online via the C-BRTA recruitment portal: https://cbrtajobs.mcidirecthire.com