Capitec Bank Ltd invites interested and suitably qualified candidates to apply for the position of Consultant: Fraud Operations (Chargebacks) based in Century City, Western Cape. The successful candidate will be responsible for investigating and addressing financial crime, including card fraud, digital fraud, application fraud and internal threats, to minimise financial losses for clients and the bank.

Applicants must have a Grade 12 National Certificate or National Certificate (Vocational), with a minimum of 2–3 years’ experience in a financial crime-related field. Candidates should have knowledge of the South African banking environment, fraud investigation techniques, relevant legislation and customer service protocols. Strong analytical, communication, problem-solving and decision-making skills are essential. A relevant tertiary qualification is advantageous. Applicants must have a clear criminal and credit record. Interested candidates must complete the online assessment and finalise their applications through the official recruitment process.

Job Title: Consultant: Fraud Operations (Chargebacks)
Location: Century City, Western Cape, South Africa
Job Type: Not specified
Minimum Qualification: Grade 12 National Certificate or National Certificate (Vocational)
Experience Required: 2–3 years of experience in a field related to financial crime
Closing Date: Not specified in the advertisement
Salary: Not specified

1. Introduction

Capitec Bank Ltd is inviting applications from energetic, self-motivated and service-oriented individuals for the position of Consultant: Fraud Operations (Chargebacks), based in Century City, Western Cape.

This opportunity is suitable for candidates with experience in financial crime, fraud investigations, banking operations or related fields who are interested in contributing to the prevention and investigation of fraudulent activities within the financial services industry.

The successful candidate will play an important role in protecting the interests of bank clients and the organisation by investigating suspected fraudulent transactions, identifying potential threats and implementing appropriate measures to minimise financial losses. The position requires a strong understanding of the South African banking environment, fraud investigation procedures, customer service standards and relevant legislation.

Applicants should demonstrate strong analytical thinking, attention to detail, effective communication skills and the ability to make sound decisions when handling potentially fraudulent activities. Individuals who are passionate about financial crime prevention and delivering excellent client service are encouraged to consider this opportunity.

2. Job Purpose

The purpose of the Consultant: Fraud Operations (Chargebacks) position is to apply knowledge and experience in fraud operations to support the prevention, detection, investigation and mitigation of financial crime.

The successful candidate will conduct investigations into various forms of fraud, including card fraud, digital fraud, application fraud and potential internal threats. These investigations will help minimise financial losses experienced by clients and the bank while supporting the integrity and security of banking services.

The role involves examining suspicious transactions, analysing available information, identifying irregularities and applying appropriate investigation techniques to determine the nature and circumstances of suspected fraudulent activities.

The successful candidate must also understand the importance of protecting confidential client information, following established banking procedures and providing professional assistance to clients affected by fraudulent transactions.

3. Key Responsibilities

Although the advertisement does not provide a detailed list of daily duties, the stated purpose of the position highlights the importance of fraud investigation, financial crime prevention and loss mitigation.

Responsibilities associated with the advertised role may include:

• Investigating suspected card fraud and suspicious card transactions.
• Examining digital banking fraud and identifying potentially fraudulent activity.
• Assessing application fraud and irregularities associated with financial products or services.
• Identifying possible internal threats and escalating suspicious activities through appropriate channels.
• Analysing transaction records, supporting documentation and other relevant information during investigations.
• Applying suitable investigation techniques and methodologies to establish the circumstances surrounding suspected fraud.
• Identifying common fraud patterns, emerging threats and suspicious transaction behaviour.
• Following relevant banking policies, procedures and legislation when handling fraud-related cases.
• Supporting efforts to minimise financial losses for clients and the bank.
• Maintaining accurate investigation records and handling sensitive information responsibly.
• Communicating professionally with clients and relevant stakeholders during fraud-related processes.
• Applying customer care principles when assisting clients who may have experienced fraudulent transactions.
• Making informed decisions based on available evidence, established procedures and the findings of investigations.
• Escalating complex or high-risk cases to the appropriate teams when necessary.
• Remaining informed about developments in financial crime and emerging fraud trends.

Candidates should note that these duties are indicative of the role’s stated purpose and are not presented as a verbatim list of duties from the employer’s advertisement.

4. Minimum Qualifications

Applicants must meet the minimum educational requirement specified by Capitec Bank.

The minimum qualification is:

• Grade 12 National Certificate; or
• National Certificate (Vocational).

Candidates must ensure that they possess the required qualification before submitting an application.

5. Preferred Qualifications

A relevant tertiary qualification is considered advantageous but is not listed as a compulsory requirement.

Candidates with additional qualifications related to banking, finance, financial crime, fraud examination, risk management, compliance, forensic investigation or a related field may have knowledge that is relevant to the position.

However, applicants should carefully review the employer’s requirements and ensure that their qualifications and experience are accurately represented in their applications.

6. Work Experience Requirements

Capitec Bank requires applicants to have a minimum of two to three years of experience in an area related to financial crime.

Relevant experience may include work involving fraud prevention, fraud investigations, chargebacks, banking operations, financial crime monitoring, transaction analysis, compliance or related financial services activities.

The advertisement also highlights the importance of the following experience and knowledge:

• Experience within the South African financial or banking environment.
• A comprehensive understanding of relevant legislation relating to fraud and banking.
• Familiarity with investigation techniques and methodologies.
• Knowledge of customer care and service protocols.
• Understanding of common fraud typologies and emerging financial crime trends.
• Familiarity with policies, products and procedures used by banks, retailers or financial service providers.
• A service-oriented approach to handling client and business needs.

Applicants should provide clear details of their relevant work experience in their CVs, including previous responsibilities, investigation-related duties, financial services exposure and any achievements that demonstrate their suitability for the position.

Candidates without the required financial crime-related experience should assess their eligibility carefully before applying.

7. Knowledge Requirements

The successful candidate must demonstrate an understanding of the South African banking and financial services environment.

The knowledge requirements include:

Financial crime and banking: Understanding how banking services operate and how fraudulent activities may affect clients and financial institutions.

Fraud legislation: Familiarity with relevant laws, regulations and requirements governing fraud and banking activities in South Africa.

Investigation methods: Knowledge of investigation techniques used to examine suspicious activities, assess evidence and establish relevant facts.

Customer service: Understanding how to handle client concerns professionally, particularly when clients report or experience potentially fraudulent transactions.

Fraud typologies: Awareness of common fraud methods, patterns and emerging trends affecting banking and financial services.

Banking policies and procedures: Familiarity with the operational policies, products and procedures followed by banks, retailers and financial service providers.

Service orientation: The ability to maintain a professional, helpful and client-focused approach while supporting fraud prevention and investigation processes.

8. Required Skills and Competencies

Applicants should possess the following skills and competencies:

• Attention to detail: The ability to identify inconsistencies, suspicious patterns and relevant information when reviewing cases.
• Communication skills: The ability to communicate findings, explain information and interact professionally with clients and colleagues.
• Consultation skills: The ability to obtain relevant information, discuss cases and engage with appropriate stakeholders.
• Interpersonal and relationship management skills: The ability to establish and maintain effective professional relationships.
• Planning, organising and coordination skills: The ability to manage investigation-related tasks, organise information and prioritise responsibilities.
• Problem-solving skills: The ability to assess complex situations, identify possible solutions and address fraud-related challenges.
• Decision-making skills: The ability to make sound decisions based on available evidence, policies and procedures.
• Analytical skills: The ability to interpret information, examine transactions, recognise irregularities and draw logical conclusions.
• Computer literacy: Proficiency in Microsoft Word, Microsoft Excel and Microsoft Outlook.

These competencies are important for handling investigations accurately, maintaining reliable records, communicating effectively and supporting appropriate outcomes in fraud-related cases.

9. Conditions of Employment

Applicants must meet the following conditions of employment:

• A clear criminal record.
• A clear credit record.

Candidates should ensure that they understand these requirements before applying. The employer may conduct the relevant screening checks as part of its recruitment and selection process.

10. Employment Equity

Capitec Bank is committed to diversity and, where feasible, appointments will support the achievement of the organisation’s employment equity goals.

Applicants should ensure that all information provided in their applications is complete, accurate and supported by relevant qualifications and experience.

11. How to Apply

Interested and suitably qualified candidates must complete the initial assessment before finalising their applications.

Step 1: Complete the online assessment

Applicants must access the assessment through the following link:

The assessment is intended to help candidates understand the role and complete the initial stage of the application process.

Step 2: Finalise the application

After completing the assessment, applicants must proceed to the Capitec Bank recruitment advertisement and click the relevant Apply option to finalise their applications.

Candidates should ensure that the assessment has been completed and that the remaining application steps have been followed as instructed by the employer.

Applicants are encouraged to prepare an updated CV that clearly highlights their qualifications, relevant financial crime experience, investigation skills, knowledge of banking procedures and computer literacy.

Before submitting an application, carefully check that all information is accurate and that the minimum experience and qualification requirements have been met.

12. Important Information for Applicants

The closing date and salary are not specified in the supplied advertisement. Applicants should consult the official recruitment page for any additional information, including the application deadline and further employment conditions.

Only candidates who meet the stated requirements and can demonstrate relevant experience should consider applying for this opportunity.

The position offers an opportunity for suitably experienced professionals to contribute to financial crime prevention, fraud investigations and the protection of clients within South Africa’s banking sector.

13. Frequently Asked Questions

What is the position being advertised?

The position is Consultant: Fraud Operations (Chargebacks) at Capitec Bank Ltd.

Where is the position based?

The position is based in Century City, Western Cape, South Africa.

What is the minimum qualification required?

Applicants must have Grade 12 National Certificate or National Certificate (Vocational).

How much work experience is required?

Applicants need a minimum of two to three years of experience in an area related to financial crime.

Is a tertiary qualification compulsory?

No. A relevant tertiary qualification is listed as ideal or preferred rather than a minimum requirement.

What computer skills are required?

Applicants should be proficient in Microsoft Word, Microsoft Excel and Microsoft Outlook.

Are criminal and credit checks required?

Yes. A clear criminal and credit record are conditions of employment.

How do applicants apply?

Applicants must first complete the online assessment and then finalise the application through the relevant Capitec Bank recruitment page.

What is the closing date?

The closing date has not been provided in the supplied advertisement. Candidates should check the official recruitment page for updates.

Conclusion

Capitec Bank Ltd is seeking a suitably experienced and service-oriented individual to fill the position of Consultant: Fraud Operations (Chargebacks) in Century City, Western Cape.

The opportunity is intended for candidates with the required Grade 12 or National Certificate (Vocational) qualification and two to three years of experience in a financial crime-related field. Strong analytical, investigative, communication and problem-solving skills are essential, together with knowledge of the South African banking environment and relevant fraud investigation practices.

Interested candidates should complete the online assessment and proceed with the formal application process. Ensure that all minimum requirements are met and consult the official recruitment page for the latest application information.