The Department of Employment and Labour invites applications from suitably qualified candidates for the position of Client Service Officer: IES, to be based in Free State.
POSITION: Client Service Officer: IES X5 Posts
SALARY: R269 499 per annum
CENTRE: Bethlehem Labour Centre: Ref No: HR/4/4/8/917 (X1 Post)
Harrismith Labour Centre: Ref No: HR4/4/8/918 (X1 Post)
Kroonstad Labour Centre: Ref No: HR4/4/8/919 (X1 Post)
Phuthaditjhaba Labour Centre: Ref No: HR4/4/8/920 (X1 Post)
Botshabelo Labour Centre: Ref No: HR4/4/8/921 (X1 Post)
REQUIREMENTS:
- Grade 12/ Matriculation
- No experience required.
Knowledge: All relevant
Labour Legislations and Regulations, Related ILO conventions, Public Service Regulations, Public Service Act, Knowledge of the Departmental Policies, Procedures and Guidelines, Batho Pele Principles. Skills: Interpersonal, Telephone Etiquette, Interviewing, Computer Literacy, Communication, Listening, Computer Literacy, Ability to interpret legislation, Problem solving.
DUTIES:
- Render services at help desk as the first point of entry within the Registration Services (Daily).
- Resolve all complaints on IES labour legislations received from clients within the scope and dictates of the IES SOP (Daily).
- Render general administrative duties and participate in advocacy sessions as and when required (Daily).
ENQUIRIES: Mr T Moholi Tel No: (058) 303 5293
Ms T Mvelase Tel No: (058) 623 2977
Mr S Malope Tel No: (056) 811 3043
Mr A Kutuka Tel No: (058) 713 0373
Mr. MJ Ngono Tel No: (051) 933 2299
APPLICATIONS: Chief Director: Provincial Operations: Private Bag X522, Bloemfontein, 9300 Or hand deliver at Laboria House, 43 Charlotte Maxeke Street, Bloemfontein.
Email: jobs-fs1@labour.gov.za
FOR ATTENTION: Sub-directorate: Human Resources Operations, Free State
CLOSING DATE: 30 May 2025 at 16:00 (walk-in) and 00:00 (online)
NOTE: All attachments for online application must include an application form Z83 and CV only, in PDF and as one (1) document or attachment, indicate the correct job title and the reference number of the post on the subject line of your email.
Use the correct email address associated with the post. JPEG (picture/snapshot) application will not be accepted.
Failure to do so, your application will be disqualified. Applications quoting the relevant reference number must be submitted on the new form Z83, obtainable from any Public Service Department or on the internet at www.gov.za/documents. Received applications using the incorrect application for employment (old Z83) will not be considered.
Each post(s) advert must be accompanied by its own application form for employment and must be fully completed, initialled and signed by the applicant as instructed below. Failure to fully complete, initial and sign the Z83 form will lead to disqualification of the application during the selection process.
All fields of Section A, B, C and D of the Z83 must be completed in full. Section E, F, G (Due to the limited space on the Z83 it is acceptable for applicants to indicate refer to CV or see attached. However, the question related to conditions that prevent re-appointment under Part “F” must
be answered and declaration signed.
Only an updated comprehensive CV (with detailed previous experience if any) and a completed and signed new Z83 application form is required. Only shortlisted candidates will be required to submit certified copies of qualifications and other related documents on or before the day of the interview following the communication from Human Resources and such qualification(s) and other related document(s) will be in line with the requirements of the advert.
Non-RSA Citizens/Permanent Resident Permit holders in possession of foreign qualifications must be accompanied by an evaluation report issued by the South African Qualification Authority (SAQA) (only when shortlisted). The Department does not accept applications via fax. Applicants who do not comply with the abovementioned instructions/ requirements, as well as applications received late will not be considered.
Failure to submit all the requested documents will result in the application not being considered. Correspondence will be limited to shortlisted candidates only. All shortlisted candidates shall undertake a pre-entry practical exercise as part of the assessment method to determine the candidate’s suitability based on the post’s technical and generic requirements.
The requirements for application of Senior Management Services (SMS) include the successful completion of a SMS Pre-entry programme (Nyukela) as endorsed by the National School Government (NSG). Prior to appointment, a candidate should therefore have proof that they have registered for the Pre-Entry Certificate and have completed the course.
The cost for Nyukela is at the applicants own expense. The course is available at the NSG under the name Certificate for entry into SMS and the full details can be obtained by following the below link:https://www.thensg.gov.za/training-course/sms-pre-entryprogramme/. All shortlisted candidates for SMS posts will be subjected to a technical competency exercise that intends to test relevant technical elements of the job, the logistics of which be communicated by the Department, following the interview and technical exercise, the selection panel will recommend candidates to attend generic managerial competencies using the mandated DPSA SMS competency assessment tools.
Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification). Please note by responding to the advertisement, you consent to the collection, processing, and storing of your Personal Information in accordance with the Protection of Personal Information Act (POPIA) Your information will be used soley for the purpose of this promotion and will not be shared with third parties without prior consent unless required by law. If you have not been contacted within eight (8) weeks after the closing date of this advertisement, please accept that your application was unsuccessful.
The Department reserves the right not to make any appointment(s) to the below advertised post(s). The successful candidate will be required to enter into an employment contact and a performance agreement. The Department is an equal opportunity affirmative action employer. The Employment Equity Plan of the Department shall inform the employment decision. It is the Department’s intention to promote equity (race, gender and disability) through the filling of this post(s)