DHL Supply Chain (South Africa): Pallet Clerk X1

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DHL Supply Chain (South Africa) invites interested and suitably qualified candidates to apply for the position of Pallet Clerk to be based Ndlovu Park, Pietermaritzburg.

Position: Pallet Clerk x 1
Location: Pietermaritzburg, Kwazulu-Natal


Business Overview

This is a busy, fast paced operation which offers many challenges and opportunities for the right person. This position is based at Ndlovu Park, Pietermaritzburg.

Job Purpose:                   

 To maintain the movement of pallets, both internally and externally. To monitor- the CHEP Account. Ensure customer service is the highest standard and that losses to the Company are kept to a minimum.

Maintain the integrity of the Company at all times. Support the Supervisor to execute and manage the day to day tasks.  Ensure that all documents are filled out correctly and are in order.  

To carry out duties to agreed levels of performance and contribute to the continuous improvement of administration processes.  

Key Accountabilities

  • ·       Responsible and accountable for Pallet Control
  • ·       Ensure that there are enough pallets on site
  • ·       Responsible for the management of pallets in the trade and at customers nationally
  • ·       Responsible for the update of CHEP details for customers on the master data
  • ·       Responsible for the daily capturing and reconciliation of pallet movements on DHL for pallets de-hired off the DHL CHEP Account
  • ·       Ensure that accurate customer records cards are kept- as hard copies and such documentation is available
  • ·       Reconcile Hauliers Cartage to the CHEP invoice on a weekly basis
  • ·       Reconcile on a weekly / monthly basis, the pallet costs
  • ·       Reconcile the CHEP Account to the Master Control Card
  • ·       Resolve all outstanding queries to prevent excessive costs on the CHEP Account
  • ·       Organise and co-ordinate monthly pallet counts and reconcile to eliminate pallet losses
  • ·       Continuous training and guidance of Dispatch Clerks on pallet capturing and issuing of pallet control documents
  • ·       Monthly reports to Customer Service Consultants on outstanding pallets in the trade
  • ·       Subjective decision making, concerning pallet identification for write -off allocation and queries
  • ·       To report accurate and timeous information to Management
  • ·       To effectively control and manage pallet costs and pallet losses – tracking of pallets going out
  • ·       To build relationships throughout the Supply Chain e.g. Dispatch Clerks, Hauliers, Customers, Depots, Customer Service Consultants etc.
  • ·       Work in collaboration with Transport and CHEP to maximise efficiencies and best practice
  • ·       Assist in departments when the need arises
  • ·       Ensure that product safety, quality and integrity is not compromised
  • ·       Adherence to SOP’s
  • ·       Carry out duties with pride and integrity
  • ·       Maintain records
  • ·       Assist in other departments as assigned by Management

Performance Indicators (What criteria will be used to assess the performance of the role holder)

  • ·       Accurate delivery / dispatching reports;
  • ·       Safe and tidy work environment;
  • ·       Damages kept to a minimum;
  • ·       Care of equipment;
  • ·       Meeting of KPI’s
  • ·       Adherence to task SOP’s
  • ·       Assist in other departments as assigned by Management


·       Matric


  • Team player
  • Ability to work well under pressure
  • Ability to adapt easily to changing circumstances
  • Ability to follow work procedures and safety rules
  • Ability to read, understand and follow directions/instructions
  • Ability to count accurately and to perform simple math calculations
  • 2 – 3 years Logistics or warehousing experience
  • 1 – 2 years pallet / CHEP experience
  • Ability to achieve results
  • Support change initiatives
  • Prepared to work shifts / additional hours


·       English – Verbal and Written

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