Exciting Career Opportunities Available at EDTEA – Apply Now

KZNEDTEA 1

The KwaZulu-Natal Department of Economic Development, Tourism and Environmental Affairs invites qualified candidates to submit their applications for the positions of Administration Officer – Telecommunication Services and Administration Clerk: Telecommunication Services, which will be based at our Head Office in Pietermaritzburg. This is a fantastic opportunity to make a difference! Apply now!

BUSINESS UNIT: INFORMATION TECHNOLOGY SERVICES
POST TITLE: ADMINISTRATION OFFICER – TELECOMMUNICATION SERVICES X2
SALARY: R 325 101.00 – R 382 959.00 PER ANNUM (SL 07)
CENTRE: HEAD OFFICE: PIETERMARITZBURG
REFERENCE: AO/TELECOMM 01/AUG 2025

REQUIREMENTS
The ideal candidate must have:

  • An appropriate 3-year Bachelor’s Degree/National Diploma in Financial Information Systems or Public Management/Administration at NQF level 6/7 as recognized by SAQA.
  • A minimum of 2-3 years’ work experience in accounts and financial management services, customer service, and the management of service desk operations within Telecommunication Services in the Public Sector.
  • A valid driver’s License.

ESSENTIAL KNOWLEDGE, SKILLS, AND COMPETENCIES REQUIRED
The successful candidate must have:

  • Thorough knowledge and good working knowledge of telecommunication policies and legislation.
  • In-depth knowledge of the provision and maintenance of mobile and fixed line communication services within the public sector.
  • Knowledge and understanding of Government Legislated Information Technology Acts and Frameworks.
  • In-depth knowledge, understanding, and application of Telecommunication Policies, Telecommunication Acts of 1996, Management of Service Level Agreements, and contracts.
  • Knowledge and understanding of the Public Service regulatory framework (e.g., Public Service Act, Public Service Regulations, Labour Relations Act, Public Service Code of Conduct, Employee Performance and Management System, Basic Conditions of Employment Act, Skills Development Act, Service Delivery Frameworks (Batho Pele Principles), Constitution of South Africa, Promotion of Access to Information Act, Occupational Health and Safety Act, Policies and Strategies).
  • Skills: Communication (verbal and written), computer literacy, contract management, analytical thinking, interpersonal relations, language proficiency, conflict management, presentation skills, coordination, planning, organizing, and time management.

KEY PERFORMANCE AREAS
The incumbent will be required to:

  • Organize and ensure the provision of daily accounts and financial management services within the Telecommunication Services Unit.
  • Ensure provision of contract management and submission of monthly billing reports and reconciliation statements.
  • Provide customer support and service desk operations within the Telecommunication Services Unit.
  • Provide support in the development, coordination, and execution of incident management processes and customer satisfaction initiatives.
  • Supervise staff.

TARGETED
African Males, Coloured Female & Male, Indian Female and Male, White Female and Male, as well as People with Disabilities who meet the requirements.

ENQUIRIES
Mr. M Buthelezi
Tel: 033 264 2732

BUSINESS UNIT: TELECOMMUNICATION SERVICES
POST TITLE: ADMINISTRATION CLERK: TELECOMMUNICATION SERVICES
SALARY NOTCH: R216 417 – R254 928 PER ANNUM (SL 5)
CENTRE: HEAD OFFICE: PIETERMARITZBURG
REFERENCE: AC-TEL COM SERV 02/AUG 2025

REQUIREMENTS
The ideal candidate must have:

  • Grade 12.
  • Exposure in Telecommunications Services will serve as an added advantage.

ESSENTIAL KNOWLEDGE, SKILLS, AND COMPETENCIES REQUIRED
The successful candidate must have:

  • Knowledge and understanding of the regulatory framework for the Public Service (e.g., Public Service Act, PFMA, National and Provincial Treasury Regulations, Public Service Regulations, Labour Relations Act, Constitution of Republic of South Africa, Promotion of Access to Information Act, Occupational Health and Safety Act, Public Service Code of Conduct, Basic Conditions of Employment Act, Skills Development Act, Service Delivery Frameworks (Batho Pele Principles)).
  • Basic knowledge of the provision and maintenance of mobile and fixed line communication services.
  • Skills: Good verbal and written communication, computer literacy, analytical thinking, interpersonal relations, language proficiency, conflict management, presentation skills, coordination, planning and organizing, time management.
  • Attributes: Integrity, loyalty, punctuality, professionalism, analytical, honesty.

KEY PERFORMANCE AREAS
The incumbent will be required to:

  • Render clerical support to the Telecommunication Services Unit.
  • Create, modify, and oversee databases related to the Telecommunication Services Unit operations.
  • Maintain filing system within the Telecommunication Services Unit.
  • Attend to queries of lost or stolen electronic communication devices, along with damage and repair services.

TARGETED
African Males, Coloured Male, Indian Female and Male, White Female and Male, as well as People with Disabilities who meet the requirements.
NOTE: This post is only open to people residing in KwaZulu-Natal.

ENQUIRIES
Mr. M Buthelezi
Tel: 033 264 2732

DIRECTIONS TO APPLICANTS

The Department of Economic Development, Tourism, and Environmental Affairs is an equal opportunity, affirmative action employer, and preference will be given to suitably qualified candidates from designated groups in terms of the Employment Equity Act, 1998. The Department reserves the right not to make these appointments.

All information submitted will be treated as confidential. The Department reserves the right to withhold the filling of the abovementioned posts at any time before an appointment.

All applications must be submitted on the new Application for Employment form (Z83) effective from 1 January 2021, obtainable from any Public Service Department or downloadable at www.dpsa.gov.za-vacancies. The form must be completed in full, initiated, signed, and dated. All required information on the Z83 must be provided. Failure to complete or disclose all information will automatically disqualify the applicant. The completed and signed Z83 must be accompanied by an updated detailed Curriculum Vitae (CV). Dates of starting and leaving employment must be given as DD/MM/YYYY.

Shortlisted candidates will be required to submit certified documents on or before the day of the interview following communication from Human Resources. Applicants with foreign qualifications must submit an evaluation certificate from the South African Qualifications Authority (SAQA). It is the applicant’s responsibility to have foreign qualifications evaluated by SAQA.

Applications submitted electronically will be taken as final and may not be amended or supplemented after the closing date indicated in the advertisement. If you have not been contacted within three (3) months after the closing date, please accept that your application was unsuccessful.

Shortlisted candidates may be required to undergo a competency test.

Applicants are encouraged to apply for posts through the KZN online e-Recruitment system at www.kznonline.gov.za/kznjobs or submit their Z83 and CV directly to kznjobs@kznedtea.gov.za. Applicants may also visit any Designated Online Application Centres (DOACS) where staff will assist with applying online or receiving hardcopy applications. Find the list of DOACS at www.kznonline.gov.za/kznjobs.
PLEASE NOTE: Applicants should use only one of the following methods when applying: online e-Recruitment system, emailing the Z83 and CV, or submitting a hardcopy application as directed.

APPLICATION SUBMISSION ADDRESSES

  • Marine Building: 22 Dorothy Nyembe Street, 8th Floor, Durban
  • Calder House: 46 Bisset Street, 217 Burger Str, Pietermaritzburg 3200
  • Trigon Place: 139a Margaret Street, Ixopo
  • Greenville Building: 73 Murchison Street, Corner of Link Road and R102, Port Shepstone
  • Newcastle: 50 Harding Street, Newcastle
  • Dundee: 26 Beaconsfield Street, Office Entrance 3, Dundee
  • Ladysmith: Legislature Building, 2nd Floor, King Dinuzulu Highway, Ulundi
  • Mkuze: Mzololo Avenue, Mkuze, 3969
  • Richards Bay: Aloe Loop Avenue, Next to Unisa Building, Veld en Vlei, Richards Bay, 3900
  • Mtubatuba: Lot 55D Kiepersol Street, Riverview Road, Mtubatuba
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