FNB invites interested and suitably qualified candidates to apply for the position of Call Centre Agent-8 to be based in Johannesburg, Gauteng.
Position: Call Centre Agent-8
Location: Johannesburg, Gauteng
Job Description
To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met
Hello Future Call Centre Agents
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change
Are you someone who has:
- Experience in a call Centre environment
- Has experience in Long term insurance customer service
- Experience in assisting clients via email or telephone whereby the customer will give you a clear instruction on what and how they need to amend their current policy
- Has experience in retentions
You will be an ideal candidate if you:
- Have at least 1-3 years’ experience in a long-term insurance call center environment
- Has a matric certificate or an equivalent qualification/certificate
You can be a match if you have:
- Have experience in an insurance call center environment
- Good communication skills
- Exceptional telephonic skills
NB- Please note that we are looking for CONTRACT CALL CENTRE AGENTS
Apply now! If you are interested to take the next step. We look forward to engaging with you further.
Job Details
Application Closing Date: 31 January 2024
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.
The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.