GP Retail Operations invites interested and suitably qualified candidates to apply for the Operations Assistant Merchandising position available in the Western Cape. The role supports merchandising operations through coordination of staff transport, replacement of absent team members within required timelines and assistance with in-store merchandising activities to ensure consistent service delivery across retail store environments.

The position is suitable for candidates with a Matric certificate, a valid driver’s licence with a PDP and at least two to three years of driving experience, together with strong communication and planning skills. Responsibilities include conducting vehicle inspections, updating operational registers, supporting workforce administration processes, reporting staff-related issues and maintaining regular communication with operational teams and store stakeholders.

Position Title: Operations Assistant Merchandising
Reference Number: OpsMgr0426
Department: Retail Operations
Reporting Line: Operations Manager
Location: Western Cape
Employment Type: Permanent Operational Support Role
Salary: Negotiable according to skill set and experience
Closing Date: 08 May 2026

Overview of the Operations Assistant Merchandising Role

The Operations Assistant Merchandising role supports coordination of merchandising teams across retail store environments through staff transport management, operational communication tracking and replacement staffing coordination to ensure continuity of merchandising services. Responsibilities include assisting operational teams with in-store merchandising activities, maintaining accurate communication channels between supervisors and store locations and supporting administrative coordination required for workforce deployment across multiple retail sites.

The position contributes to operational efficiency through structured vehicle usage monitoring, staff attendance replacement coordination and reporting of workforce-related issues affecting service delivery within store environments. Responsibilities extend to supporting client relationship management activities through store visit tracking, meeting documentation and maintenance of communication systems ensuring operational updates remain aligned with daily merchandising requirements across assigned retail locations.

Purpose of the Position

The Operations Assistant Merchandising position supports operational continuity across merchandising teams through structured coordination of transport logistics, workforce deployment monitoring and communication reporting activities required for effective execution of merchandising services within retail store networks.

Primary objectives associated with the position include:

• Supporting daily staff transport coordination across stores
• Ensuring timely replacement of absent merchandising staff
• Supporting in-store merchandising execution activities
• Monitoring operational vehicle usage and maintenance status
• Supporting communication updates across operational teams
• Reporting workforce-related concerns affecting service delivery
• Supporting register updates related to staffing activities
• Supporting coordination of casual workforce payment requests
• Maintaining operational communication across merchandising groups
• Supporting store visit reporting documentation requirements

The role strengthens coordination between field merchandising teams and operational management structures.

Staff Transport Coordination Responsibilities

Transport-related duties include:

• Collecting staff from designated locations for store deployment
• Dropping staff at assigned retail store locations on schedule
• Supporting coordination of staff movement across multiple stores
• Ensuring transport schedules align with shift start requirements
• Supporting operational readiness through punctual staff delivery
• Monitoring route planning efficiency across assigned locations
• Supporting safe transport practices within operational guidelines

Transport coordination supports timely execution of merchandising services.

Replacement Staff Coordination Responsibilities

Workforce replacement duties include:

• Identifying replacement staff for absent team members
• Coordinating replacement staffing within two hours of shift start
• Supporting communication between supervisors and replacement staff
• Monitoring attendance compliance across merchandising teams
• Supporting deployment of casual workforce where required
• Maintaining continuity of service delivery within retail store environments

Replacement coordination supports uninterrupted merchandising operations.

In-Store Merchandising Support Responsibilities

Merchandising support duties include:

• Assisting teams with merchandising execution within retail stores
• Supporting shelf arrangement activities
• Supporting product display alignment according to merchandising plans
• Supporting stock placement activities
• Supporting promotional display coordination activities
• Supporting compliance with store merchandising standards
• Supporting visual merchandising execution requirements

Merchandising support strengthens product presentation consistency across retail locations.

Vehicle Monitoring Responsibilities

Vehicle-related operational duties include:

• Conducting regular vehicle inspections
• Monitoring vehicle condition prior to daily deployment
• Reporting maintenance requirements to supervisors
• Reporting vehicle incidents or accidents immediately
• Supporting compliance with vehicle usage procedures
• Ensuring responsible use of company vehicle resources
• Monitoring petrol usage in line with operational budgets

Vehicle monitoring supports safe transport operations within merchandising environments.

Operational Communication Responsibilities

Communication coordination duties include:

• Providing hourly operational feedback through designated communication groups
• Maintaining communication with merchandising teams throughout shifts
• Supporting reporting of staff attendance updates
• Communicating replacement staffing deployment updates
• Supporting coordination between field staff and operations managers
• Maintaining structured communication flow across merchandising teams

Communication responsibilities support real-time operational monitoring across retail locations.

Workforce Issue Reporting Responsibilities

Staff-related reporting duties include:

• Reporting uniform-related concerns affecting staff readiness
• Reporting cleaning equipment shortages affecting merchandising operations
• Reporting staff payment-related queries to management
• Supporting resolution tracking of workforce concerns
• Maintaining communication with supervisors regarding staffing challenges

Issue reporting supports timely resolution of workforce-related operational disruptions.

Administrative Register Management Responsibilities

Administrative coordination duties include:

• Updating operational registers daily
• Maintaining weekly register documentation accuracy
• Supporting workforce attendance tracking systems
• Supporting maintenance of staffing deployment records
• Ensuring accurate documentation of replacement staff activities

Register management supports accountability within merchandising workforce coordination systems.

Casual Workforce Payment Coordination Responsibilities

Payment coordination duties include:

• Communicating daily casual payment requests to line managers
• Supporting documentation submission related to payment approvals
• Maintaining communication regarding casual staffing deployment records
• Supporting administrative processing of workforce payment coordination

Payment coordination responsibilities support workforce compensation accuracy.

Replacement Staff Communication Responsibilities

Replacement coordination communication duties include:

• Posting daily updates regarding replacement staff deployment
• Supporting operational awareness across merchandising teams
• Maintaining transparency regarding staffing changes
• Supporting coordination of urgent staffing adjustments

Replacement communication supports service continuity across store networks.

HR and IR Administrative Compliance Responsibilities

Human resources coordination duties include:

• Submitting copies of identity documentation for criminal checks
• Supporting compliance with standard operating procedures
• Submitting leave documentation to supervisors
• Supporting submission of sick notes for processing
• Supporting injury-on-duty documentation coordination
• Submitting warning documentation where required
• Supporting compliance with absenteeism procedures
• Following procedures related to absconded staff

HR compliance responsibilities support workforce governance within merchandising operations.

Client Relationship Coordination Responsibilities

Client interaction responsibilities include:

• Updating store visit matrix documentation
• Supporting completion of store visit reporting requirements
• Submitting store visit records to management
• Supporting maintenance of client communication records
• Supporting compliance with store visit schedules
• Maintaining professional relationships with store representatives

Client relationship coordination supports service delivery consistency across retail environments.

Company Vehicle Usage Responsibilities

Vehicle accountability duties include:

• Ensuring responsible use of company vehicles
• Maintaining compliance with company transport policies
• Supporting monitoring of fuel consumption budgets
• Maintaining vehicle cleanliness standards
• Supporting safe driving practices during staff transport activities

Vehicle usage responsibilities support operational safety and cost control objectives.

Meeting Coordination Responsibilities

Meeting support duties include:

• Participating in operational meetings
• Recording meeting minutes accurately
• Submitting meeting documentation to supervisors
• Supporting follow-up actions from meeting discussions
• Supporting coordination of team communication outcomes

Meeting coordination strengthens communication alignment within merchandising operations.

Minimum Qualification Requirements

Applicants must meet the following educational requirement:

• Matric Certificate

Educational readiness supports administrative and operational coordination responsibilities.

Driver Licence Requirements

Applicants must possess:

• Valid driver’s licence
• Professional Driving Permit (PDP)

Driver qualification supports transport coordination responsibilities associated with merchandising staff deployment.

Experience Requirements

Applicants must demonstrate:

• Two to three years driving experience
• Experience coordinating operational transport activities
• Experience supporting field-based workforce deployment environments

Driving experience supports readiness for operational logistics responsibilities.

Communication Skills Requirements

Communication competencies include:

• Good verbal communication ability
• Good written communication ability
• Ability to communicate with supervisors and teams effectively
• Ability to maintain structured operational updates
• Ability to support documentation accuracy within administrative systems

Communication skills support coordination across distributed merchandising teams.

Planning and Coordination Skills Requirements

Planning competencies include:

• Ability to coordinate transport schedules
• Ability to support staffing replacement timelines
• Ability to manage multiple store deployment activities
• Ability to prioritise urgent staffing requirements
• Ability to maintain operational workflow continuity

Planning skills support efficient execution of merchandising service coordination activities.

Criminal Record Compliance Requirement

Applicants must demonstrate:

• Clear criminal record status

Compliance supports alignment with operational workforce integrity requirements.

Employment Equity Considerations

GP Retail Operations applies employment equity principles aligned with organisational workforce representativity objectives. Selection decisions consider approved employment equity plans supporting fair participation across operational roles within merchandising environments.

Application Process

• Applications must be submitted through the careers page available at: www.gpretail.co.za
• Applicants must ensure the correct reference number OpsMgr0426 is included when submitting applications for management and administrative vacancy consideration. Internal applicants remain responsible for informing current managers regarding intention to apply before submission of applications for the position.

Applicants who do not receive communication within four weeks after submission of applications should consider the application unsuccessful in accordance with recruitment process procedures governing vacancy selection timelines.