Hollard Insure is inviting qualified and experienced candidates to apply for the position of Receptionist in Durban, KwaZulu-Natal. This is a permanent employment opportunity for an individual with excellent customer service, communication and administrative skills.

The successful candidate will be responsible for welcoming visitors, answering telephone calls, handling customer enquiries, coordinating office activities and providing administrative support to the branch. The position requires a professional and organised individual who can create a positive first impression while ensuring the smooth running of daily office operations.

Applicants must have Matric or Grade 12 and at least three years of customer service and/or frontline reception experience involving face-to-face interaction. A relevant customer service certificate will be an advantage.

Interested candidates who meet the requirements are encouraged to apply before the closing date.

Job Details

• Job Title: Receptionist (Durban)
• Business Unit: Hollard Insure
• Reference Number: HOL261015-1
• Job Type: Permanent
• Job Grade: B4
• Department: KZN Region
• Job Family: Sales and Distribution
• Team: Broker Distribution – East Coast
• Location: Durban, KwaZulu-Natal
• Country: South Africa
• Reports To: Branch Manager
• Number of Positions: 1
• Closing Date: 20 October 2026

About the Position

The Receptionist will serve as the first point of contact for visitors, brokers, clients and colleagues at Hollard Insure’s Durban branch. The role goes beyond answering calls and welcoming guests, as it also involves office administration, facilities coordination, customer service and general branch support.

The successful candidate will help maintain a professional reception environment, ensure that enquiries are directed to the correct departments and support the daily administrative requirements of the branch.

The position also involves working with internal teams, including underwriting and claims, while coordinating with the Facilities Team regarding maintenance and office-related matters.

Key Responsibilities

The successful candidate will be responsible for the following duties:

• Welcome visitors and provide professional, friendly and efficient front-desk assistance.
• Manage the reception area and maintain high customer service standards.
• Answer incoming telephone calls and direct them to the appropriate employees.
• Take messages and ensure that information is communicated timeously.
• Handle customer and stakeholder enquiries professionally and escalate matters when necessary.
• Coordinate incoming and outgoing mail, courier services and deliveries.
• Assist with general office administration and branch support activities.
• Order stationery and help maintain adequate office supplies.
• Assist with petty cash administration and documentation management.
• Maintain accurate filing systems, records and indexed documentation.
• Capture information and complete administrative tasks accurately.
• Provide administrative support to underwriting and claims teams when required.
• Liaise with the Facilities Team regarding office maintenance, repairs and building-related matters.
• Ensure that records and documents remain organised, accessible and up to date.
• Follow company policies, procedures and administrative standards.
• Build positive relationships with customers, brokers, colleagues and other stakeholders.
• Identify opportunities to improve office efficiency and service delivery.

Minimum Requirements

Educational Qualifications

• Matric or Grade 12.
• A relevant customer service certificate will be advantageous.

Work Experience

Applicants must have at least three years of customer service and/or frontline reception experience involving face-to-face interaction.

Relevant experience may include reception duties, customer service, telephone handling, visitor assistance, office administration, recordkeeping and general front-office support.

Skills and Competencies

Candidates should demonstrate the following skills and abilities:

• Excellent verbal and written communication skills.
• Strong customer service and relationship management skills.
• Good organisational and administrative abilities.
• Excellent attention to detail.
• Proficiency in Microsoft Office applications.
• Experience using general office systems.
• Professional telephone etiquette.
• Ability to manage multiple priorities effectively.
• Strong recordkeeping and documentation skills.
• A proactive and customer-focused approach.
• Ability to remain professional under pressure.
• Commitment to accuracy, efficiency and continuous improvement.

Who Should Apply?

This vacancy is suitable for candidates with Grade 12 and relevant experience in reception, customer service or frontline administration.

Applicants should be comfortable interacting with visitors, answering telephone calls, responding to enquiries and supporting office operations. The ideal candidate will be organised, professional, dependable and able to work effectively with different departments.

Candidates with a relevant customer service certificate may have an additional advantage. Applicants should ensure that their CV clearly demonstrates their qualifications, work experience and relevant skills

Closing Date

The closing date for applications is 20 October 2026.

Only one permanent position is available. Interested applicants should submit their applications before the deadline and confirm the requirements on the official recruitment platform.

How to Apply

Reference Number: HOL261015-1

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