The Hungry Lion invites interested and suitably qualified candidates to apply for the position of Customer Care Service Agent to be based in Stellenbosch, Western Cape.
Position: Customer Care Service Agent
Duration: 6 month contract
Location: Stellenbosch, Western Cape, South Africa
Closing Date: Not Specified
THE OPPORTUNITY
We have an opportunity for a Customer Care Service Agent to join our team. The purpose of this role is to tend to customer service queries and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product/business knowledge that can be critical for offering quick and accurate assistance to customers.
DUTIES
- Answer incoming customer phone calls, WhatsApp and social media messages regarding issues, product problems, service questions and general client concerns.
- Responsible for maintaining a high level of professionalism with clients and working to establish positive rapport with every caller.
- Respond to social media queries and concerns.
- Update customer information in the customer service database during and after each call.
- Work with the management team to stay up-to-date on product knowledge and marketing strategies and be informed of any changes in company policies and procedures.
- Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers.
- Liaise with customers, via relevant channels, in a professional manner.
- Provide feedback and accurately update reports.
REQUIREMENTS
Essential:
- Grade 12 with Tertiary qualification.
- Fluent in English and at least one other language.
- 1 year’s customer care or call centre experience.
- Intermediate Computer knowledge (speed, accuracy and navigation).
Desirable:
- Online chat experience.
- Work from home or remote work experience.
- Typing speed of 25 WPM or more with 90% accuracy.
- Google Workspace experience.
COMPETENCIES
- Resilience and stress tolerance.
- Client centricity.
- Adaptability.
- Drive and commitment.
- Social media savvy.
- Problem-solving.
- Ability to multitask.
- Emotional intelligence.
- Self-management.
- Critical thinking.
- Adaptability.
- Active listening.
How to Apply
Apply Here: Customer Care Service Agent