Nedbank invites suitably qualified candidates to apply for the position of Receptionist to be based in Johannesburg, Gauteng.
Position: Receptionist
Reference: 130563
Location
Johannesburg, Gauteng
Job Family
Administration, Operations and Facilities
Career Stream
Secretarial
Leadership Pipeline
Manage Self: Operational
FAIS Affected
Job Purpose
To provide client centric reception services to the business to support the achievement of business objectives.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
- Participate and support corporate social responsibility initiatives for the achievement of business strategy.
- Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools; policies and procedures.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
- Ensure that own contribution and participation contributes to the achievement of team goals.
- Create and manage own career through guidance and support of management; department and colleagues.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practised and certifications obtained and/or maintained within specified time frames.
- Ensure knowledge management; continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
- Meet business requests by providing secretarial assistance.
- Facilitate mail delivery by receiving; sorting and distributing mail.
- Maintain a pleasant and professional reception environment by managing the flow of people and prioritising activities.
- Ensure smooth running of meetings by co-ordinating boardroom bookings; catering and preparing rooms. Ensure compliance by adhering to internal and external regulatory requirements; governance and policies.
- Meet financial objectives by co-ordinating activities in line with budget requirements.
- Minimise costs by considering efficiencies and reducing unnecessary expenditure.
- Manage reputational risk by responding to customer related issues in a client centric way.
- Enable the business to achieve their objectives by providing reception support.
- Receive and direct visitors by being professional and client centric.
- Understand and meet stakeholder needs by building and maintaining relationships.
- Deal with client needs by directing calls; handling queries and general assistance.
Essential Qualifications – NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Secretarial qualification
Minimum Experience Level
- 1 – 2 years secretarial or administration
Technical / Professional Knowledge
- Administrative procedures and systems
- Data analysis
- Nedbank policies and procedures
- Nedbank vision and strategy
- Relevant regulatory knowledge
- Business writing skills
- Nedbank culture
Behavioural Competencies
- Continuous Learning
- Collaborating
- Decision Making
- Work Standards
- Building Trusting Relationships
- High-Impact Communication
- Planning and Organizing
- Technical/Professional Knowledge and Skills