The Sanlam Group invites interested and suitably qualified candidates to apply for the position of Branch Host available in Bloemfontein (Free State), Vereeniging (Gauteng), Lebowakgomo (Limpopo), and Durban (KwaZulu-Natal). The role is responsible for managing branch reception, supporting clients, and assisting the Branch Manager with administrative duties. Applicants should hold a Matric qualification with 1–2 years of experience in office coordination, clerical, or administrative roles. Experience within insurance branches or a client-facing service environment will be considered advantageous.

This opportunity offers a competitive salary with additional performance-based incentives and access to comprehensive employee benefits. The role provides room for career growth and skills development within a reputable financial services organization. Candidates must demonstrate excellent communication, customer service, and organizational skills, along with proficiency in Microsoft Office. Closing date: To be confirmed.

Position: Branch Host
Job Type: Full-time
Location: Bloemfontein, Free State | Vereeniging, Gauteng | Lebowakgomo, Limpopo | Durban, KwaZulu-Natal | Hammanskraal, Gauteng
Salary: Market-related + performance incentives
Closing Date: Until filled (shortlisting starts after closing date)

Who We Are

Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. We deliver simple, affordable financial solutions including funeral insurance, education savings, life cover, and personal accident plans.

SDM falls under the SA Retail Mass cluster within the Sanlam Life and Savings cluster – part of the greater Sanlam Group.

What You’ll Do

• Create an outstanding client experience through fast reception and accurate referrals
• Manage branch reception and deliver proactive client support
• Handle all general branch administration
• Support the Branch Manager with daily operational tasks

Key Responsibilities

• Reception management & client flow
• Administrative support & record keeping
• Query resolution & escalation
• Branch appearance & stationery control

Requirements

Qualifications

• Matric / Grade 12
• 1–2 years’ experience in office coordination, clerical, or administrative roles

Advantageous

• Previous experience in an insurance branch
• Client-facing role in a service environment

Skills & Competencies

• MS Office proficiency (especially Outlook)
• Excellent verbal and written communication
• Strong customer service orientation
• Accurate typing skills
• Organising & prioritising ability
• Conflict management (handling difficult clients)
• Adaptable and eager to learn

Personal Attributes

• Communicates effectively – Contributing dependently
• Demonstrates self-awareness – Contributing dependently
• Plans and aligns – Contributing dependently
• Optimises work processes – Contributing dependently
• Resilient, collaborative, customer-focused, innovative, results-driven

Why Join Sanlam?

• Competitive salary + performance-based incentives
• Comprehensive medical aid, pension, and group benefits
• Clear career-pathing across Sanlam’s 5 business clusters
• Ongoing training and development programmes
• Award-winning culture (Top Employer certification)
• Transformation-driven workplace

Our Commitment to Transformation

The Sanlam Group is committed to diversity, inclusion, and employment equity. Our Employment Equity plan and targets form part of the selection process.

How to Apply

Interested candidates should submit an online application through the Sanlam Group careers portal. Applicants must ensure that all required documents, including a detailed CV, certified copies of qualifications, and an identity document, are uploaded before submitting. It is important to verify that the information provided is accurate and up to date, as incomplete or incorrect applications may not be considered.

Before applying, candidates are encouraged to review the job requirements carefully to ensure they meet the minimum qualifications and experience. Once the application is submitted, shortlisted candidates will be contacted for further assessments or interviews. Applicants who do not receive feedback within a reasonable period after the closing date should consider their application unsuccessful.