Busamed Private Hospital is recruiting for 2 Patient Services Clerk positions within the Patient Services department at its Harrismith facility. The position is suited to candidates who have strong reception and administrative skills and are comfortable working in a private healthcare environment.

The closing date for applications is 25 September 2026. Candidates who meet the stated minimum requirements are encouraged to apply before the closing date.

Position Details

Position: Patient Services Clerk x2
Department: Patient Services
Location: Harrismith
Employment Type: Permanent position
Number of Positions: 2
Closing Date: 25 September 2026

About the Patient Services Clerk Position

The Patient Services Clerk will provide front-line administrative and reception services to patients and other relevant parties. The role involves assisting with patient registrations, appointments, admissions, payments and other administrative processes associated with patient services.

The position requires a high level of accuracy because the successful candidates will work with patient information, financial transactions, medical aid authorisations and hospital administrative systems.

The successful candidates will also be expected to communicate professionally with patients, medical practitioners, medical aid representatives and other relevant stakeholders.

Key Responsibilities

The Patient Services Clerk will be responsible for a range of reception, patient administration and financial administration duties.

Key responsibilities include:

• Answering incoming telephone calls and assisting callers with relevant enquiries.
• Scheduling patient appointments where required.
• Registering patients accurately on the relevant hospital systems.
• Capturing and entering patient-related charges.
• Managing assigned work queues and ensuring outstanding tasks are attended to.
• Posting payments accurately.
• Performing batch balancing procedures.
• Reconciling and balancing cash received.
• Processing cash receipts and ensuring transactions are accurately recorded.
• Obtaining patient authorisation numbers where required.
• Confirming co-payment requirements with medical aid schemes.
• Assisting with the admission of private patients.
• Liaising with relevant parties regarding patient admissions and authorisations.
• Ensuring required patient and administrative information is captured accurately.
• Providing professional reception and patient service.
• Handling patient-related administrative enquiries.
• Following applicable hospital procedures and patient admitting protocols.
• Maintaining accurate financial and administrative records.
• Supporting the Patient Services department with daily administrative activities.

The role requires attention to detail, particularly when processing payments, reconciling cash, entering charges and handling medical aid information.

Minimum Qualifications

Applicants must meet the following minimum educational requirement:

• Grade 12 or equivalent NQF Level 4 qualification.

A tertiary qualification will be advantageous.

Candidates who have completed additional studies relevant to administration, healthcare administration, finance, customer service or a related field may have additional knowledge that is useful for the position.

Work Experience Requirements

Previous reception experience is essential.

The following experience will be advantageous:

• Previous experience in a private healthcare environment.
• Experience in the healthcare funding industry.
• Experience working with SAP.
• Knowledge of medical aid admitting protocols.
• Knowledge of doctors’ practices.
• Experience processing cash receipts.
• Experience with cash reconciliation and balancing.

Applicants with previous experience in hospital reception, medical reception, patient administration or healthcare-related customer service should be familiar with the importance of accurate information capture and professional communication.

Experience dealing with medical aids can also be beneficial because the position involves confirming co-payments and obtaining patient authorisation numbers.

Required Knowledge and Skills

The position requires candidates who are comfortable working with computers and administrative systems.

Computer literacy is essential, including knowledge of Microsoft Office applications.

Candidates should also have:

• Good interpersonal skills.
• Strong verbal and written communication skills.
• Good organisational ability.
• Strong attention to detail.
• The ability to work accurately with financial information.
• The ability to handle confidential patient information appropriately.
• The ability to work independently.
• The ability to communicate professionally with patients and other stakeholders.
• The ability to manage multiple administrative tasks.
• The ability to work effectively under pressure.
• Flexibility in dealing with changing operational requirements.

Fluent communication in English is essential for the position.

Shift Requirements

Candidates must be able to work 12-hour shifts, including both day and night shifts.

This is an important requirement for applicants to consider before applying. Flexibility is required because the position operates within a hospital environment where patient services may need to be provided outside standard office hours.

Candidates must therefore be prepared to work according to the applicable shift schedule, including night shifts when required.

Important Competencies

A Patient Services Clerk works directly with patients and must therefore maintain a professional and helpful approach.

Good communication skills are important when answering telephone calls, registering patients, dealing with medical aid representatives and communicating with other hospital departments.

Accuracy is equally important. Errors when capturing patient information, processing payments, entering charges or recording authorisation details can affect the patient admission and billing processes.

The successful candidates should also be comfortable handling cash and performing reconciliation duties where required. Previous experience with cash receipt processing can therefore be useful.

The ability to work independently is another important requirement. Although the role forms part of the Patient Services department, candidates must be capable of completing assigned duties responsibly and efficiently.

Who Can Apply?

The opportunity may be suitable for candidates who have:

• Grade 12 or an equivalent NQF Level 4 qualification.
• Previous reception experience.
• Strong computer literacy.
• Good communication and interpersonal skills.
• The ability to work day and night shifts.
• An ability to work 12-hour shifts.
• Strong administrative skills.
• Good attention to detail.
• An ability to work independently.
• Fluent English communication skills.

Experience in private healthcare, healthcare funding, SAP, medical aid admissions, doctors’ practices, cash receipt processing or cash reconciliation will be advantageous but should not be confused with the stated minimum qualification requirement.

How to Prepare for the Application

Applicants should ensure that the information provided in the application accurately reflects their qualifications and work experience.

A CV should clearly highlight previous reception, administration, customer service or healthcare experience. Candidates with experience using SAP, processing cash receipts, reconciling payments or working with medical aids should make this information clear on the CV.

Relevant qualifications should also be listed accurately, including the institution, qualification name and completion details where applicable.

Candidates should review the application carefully before submitting it and ensure that all required information and supporting documents are provided.

It is also important to check that contact details such as a telephone number and email address are correct and accessible.

Closing Date

The closing date for the Busamed Private Hospital Patient Services Clerk x2 position is: 25 September 2026

Applications should be submitted before the closing date. Waiting until the final day may create unnecessary problems if there are technical difficulties or missing information during the application process.

Final Reminder

This opportunity is for two Patient Services Clerk positions in the Patient Services department at Busamed Private Hospital in Harrismith.

The minimum educational requirement is Grade 12 or an equivalent NQF Level 4 qualification, while previous reception experience is essential. Private healthcare, healthcare funding, SAP, medical aid admission, doctors’ practice and cash reconciliation experience will be advantageous.

Candidates must also be computer literate, fluent in English, able to work independently and prepared to work 12-hour day and night shifts.

Closing date: 25 September 2026.

Applicants who meet the requirements should review the full vacancy information and submit their application before the closing date.