Mediclinic Kloof, located in Erasmuskloof, Pretoria, is inviting suitably qualified candidates to apply for a permanent Porter position. The vacancy is suitable for candidates who have experience dealing with the public and are interested in working in a hospital environment.

The successful candidate will be responsible for transporting and escorting patients, equipment, files and other related items between different departments within the hospital. The role supports the smooth operation of hospital services and requires a strong commitment to patient safety, confidentiality, professionalism and quality service.

The position is based on-site at Mediclinic Kloof in Erasmuskloof, Pretoria. There is one position available, with applications closing on 10 September 2026.

Job Details

• Job Title: Porter
• Reference Number: 73517
• Location: Erasmuskloof, Pretoria, South Africa
• Workplace Type: On-site
• Employment Type: Permanent
• Number of Positions: 1
• Closing Date: 10 September 2026
• Recruiter: Kaylin Joseph

Main Purpose of the Job

The main purpose of the Porter position is to transport and escort patients safely to designated locations within the hospital. The employee may also be required to transport equipment, files and other related items between departments.

The position plays an important role in supporting hospital operations. Patient escorts interact with patients, visitors, healthcare professionals and other hospital employees, making good communication and customer service skills important requirements for the role.

Patient safety is a key part of the position. Patients may require assistance when moving between departments, and the employee must follow appropriate handling and safety procedures when transporting or escorting patients.

Key Responsibilities

The successful candidate will be responsible for:

• Transporting and escorting patients safely to predetermined locations.
• Assisting patients when moving between different hospital departments.
• Ensuring that patients reach the correct destination safely.
• Following hospital procedures when transporting patients.
• Assisting with evacuations during emergency situations.
• Following internal emergency evacuation plans and instructions.
• Performing driver duties when requested by the hospital and within hospital guidelines.
• Transporting equipment, files and related items when required.
• Protecting the integrity and confidentiality of patient information.
• Respecting patient rights and maintaining patient dignity.
• Upholding Mediclinic values and applicable hospital procedures.
• Following health and safety requirements.
• Performing relevant administrative tasks associated with the position.

Minimum Education Requirement

The essential minimum education requirement for the position is:

• Grade 10

No specific additional education is listed as a desired requirement.

Candidates should provide accurate information about their education and qualifications when completing the application.

Required Experience

Candidates are required to have:

• Client services experience; or
• Experience dealing with the public.

Previous healthcare experience is desirable but not essential.

Examples of desirable healthcare experience include:

• Care work
• Patient support
• Healthcare-related customer service
• Other roles involving direct interaction with patients or members of the public

Candidates with experience working directly with members of the public should be able to demonstrate good communication, professionalism and customer service skills.

Required Skills and Knowledge

Candidates should have the following skills and knowledge:

• Driver’s licence with PDP
• Knowledge of the Patient Rights Charter
• English proficiency
  • Reading
  • Speaking
  • Writing
• Knowledge of kinetic handling principles
• Knowledge of medico-legal risks
• Knowledge of two-way radio systems
• Computer literacy
• Knowledge of Microsoft Office
• Knowledge of internal emergency evacuation plans
• Knowledge of administrative tasks
• Knowledge of the Health and Safety Act and regulations

Patient Safety and Handling

Patient safety is an important aspect of the Porter position.

The employee may assist patients who have different levels of mobility and may need to use appropriate handling techniques when transporting them.

The successful candidate should therefore:

• Follow correct patient handling procedures.
• Apply kinetic handling principles.
• Treat patients with dignity and respect.
• Follow hospital safety procedures.
• Communicate clearly with patients and healthcare staff.
• Take appropriate care when moving patients between departments.
• Report relevant concerns according to hospital procedures.

Emergency Responsibilities

The Porter may be required to assist during emergency situations.

Responsibilities may include:

• Assisting with patient evacuation.
• Following the hospital’s emergency evacuation plan.
• Following instructions from authorised hospital personnel.
• Helping ensure patients are moved safely during emergencies.
• Remaining calm and professional during emergency situations.
• Complying with relevant health and safety procedures.

Knowledge of internal emergency evacuation plans is therefore an important requirement for the position.

Driving Responsibilities

The successful candidate may be required to perform driving duties when requested by the hospital.

Candidates must have:

• A valid driver’s licence.
• A Professional Driving Permit (PDP).
• The ability to perform driving duties according to hospital guidelines.

Driving responsibilities must be performed safely and in accordance with applicable hospital procedures and requirements.

Communication and Customer Service

The Porter position involves regular interaction with patients, visitors and hospital employees.

Candidates should therefore have:

• Good verbal communication skills.
• Good listening skills.
• Professional customer service skills.
• The ability to communicate in English.
• A respectful and patient approach when dealing with members of the public.
• The ability to follow instructions accurately.

Previous experience dealing with clients or the public is an essential requirement for the position.

Confidentiality and Patient Rights

Healthcare employees may have access to sensitive patient information during their duties. Maintaining confidentiality is therefore an important responsibility.

The successful candidate must:

• Respect patient privacy.
• Protect confidential information.
• Understand patient rights.
• Treat patients with dignity.
• Follow applicable hospital policies.
• Avoid disclosing confidential information to unauthorised individuals.

Knowledge of the Patient Rights Charter and medico-legal risks is specifically listed among the required knowledge areas.

Computer and Administrative Skills

Although the primary duties involve patient transportation and escorting, the position also requires knowledge of administrative tasks and computer literacy.

Candidates should have:

• Basic computer skills.
• Knowledge of Microsoft Office.
• The ability to complete relevant administrative tasks.
• The ability to handle hospital-related information appropriately.
• Good organisational skills.

Ideal Candidate

The ideal candidate should be:

• Reliable and responsible.
• Professional when dealing with patients and members of the public.
• Able to communicate effectively in English.
• Comfortable working in a hospital environment.
• Able to follow instructions and procedures.
• Safety-conscious.
• Respectful of patient rights and confidentiality.
• Able to remain calm during emergency situations.
• Physically capable of performing patient escort and handling duties.
• Comfortable working with healthcare professionals and other hospital employees.

Employment Equity

All applicants will be considered for the position.

Preference will be given in accordance with:

• The Employment Equity Plan of Mediclinic Southern Africa.
• Internal applicants or employees who meet the minimum requirements.

Candidates should ensure that all information provided during the application process is accurate and complete.

Important Notice for Internal Fixed-Term Employees

Internal employees who are currently employed on a fixed-term contract are required to apply using an external candidate profile rather than an employee profile.

This instruction should be followed when submitting an application.

How to Apply

Candidates interested in the Mediclinic Kloof Porter vacancy should review the requirements carefully before submitting an application.

Before applying, ensure that the application accurately reflects:

• Grade 10 education.
• Client service or public-facing experience.
• Driver’s licence with PDP.
• English language proficiency.
• Computer literacy.
• Microsoft Office knowledge.
• Relevant patient handling knowledge.
• Understanding of patient rights.
• Knowledge of health and safety requirements.

Candidates should also ensure that contact details provided in the application are correct and up to date.

Final Note

The Mediclinic Kloof Porter vacancy offers an opportunity for a candidate with public-facing experience to work in a permanent hospital position in Erasmuskloof, Pretoria.

The role focuses on safely transporting and escorting patients while also supporting hospital operations through equipment and file transportation, emergency evacuation assistance, driving duties and administrative tasks.

Candidates who meet the Grade 10, client service, driver’s licence with PDP and other listed requirements should consider applying before the 10 September 2026 closing date.

Applicants are encouraged to carefully check the official vacancy information and ensure that the application is submitted before the deadline.