Netcare Medicross invites suitably qualified candidates to apply for the position of Receptionist within the Netcare Primary Care Division at Prime Cure Verulam. The successful candidate will be responsible for managing the admissions process, handling patient and visitor queries, and ensuring the smooth operation of front-desk activities. The role requires excellent communication and interpersonal skills, a professional attitude, and a commitment to delivering exceptional, person-centred customer service in alignment with the organisation’s core values of Care, Truth, Participation, Compassion, and Dignity.

The Receptionist will play a vital role as the first point of contact for patients and visitors, maintaining a welcoming and efficient reception area while ensuring accurate record-keeping and administrative support. The ideal candidate should hold a Matric (NQF Level 4) qualification, a Higher Certificate (NQF Level 5), and possess 1–2 years of reception experience in a clinical or hospital environment. Proficiency in MS Word, Outlook, and Excel, along with knowledge of Medical Schemes, will be essential for success in this role.

Position: Receptionist
Job Type: Permanent
Division: Netcare Primary Care Division
Location: Prime Cure Verulam, KwaZulu-Natal
Closing Date: 20 November 2024

Role Summary
The Receptionist is responsible for overseeing the entire admissions process and managing all related queries from various stakeholders of the Clinic. The incumbent must demonstrate exceptional interpersonal and communication skills and serves as the primary point of contact for patients and visitors to the Clinic.

As a receptionist, you are required to be a Brand Ambassador by providing the best and safest person-centred quality customer service whilst living our values of CARE, TRUTH, PARTICIPATION, COMPASSION and DIGNITY.

Inherent Requirements

• Matric or equivalent NQF level 4 qualification.
• Higher certificate – NQF level 5.
• Previous reception experience (minimum 1 – 2 years) in clinic/hospital environment.
• Intermediate computer skills (MS Word, Outlook, Excel).
• Knowledge of Medical Schemes.

At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are compassionate about quality care and professional excellence.

OUR STRATEGY
Person centered health and care: Empowering Patients to participate in their health.
Delivering the best quality and consistency of care.
Digitally enabled – Digitising all patient touch points to create a unified, integrated experience.
Data driven – a 360-degree view of our targeted clinical decision-making patient engagement, and informed business decisions.

Our redesigned health and care offering will be highly differentiated in SA and will create a sustainable competitive advantage for the Group – we call this the Netcare moat.

Our basic service standard holds us accountable for the below seven behaviours:

• I always greet everyone to show my respect.
• I always wear my name badge to show my identity.
• I always treat others with consideration and humility to uphold dignity.
• I always act in the best interest of Netcare and others to show I care.
• I always listen with empathy and respond with kind action to show my compassion.
• I always say thank you to show my appreciation.
• I always embrace diversity to strengthen inclusivity and belonging.

How to Apply

Application process
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to [email protected]

By applying for this position and providing us with your CV and other personal information, you are consenting to the information being processed for possible recruitment and selection purposes only or for such purposes relating to assessing the establishment of an employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without obtaining your prior consent.

Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within 30 days after the closing date of this advert should consider their application as unsuccessful.

We will retain your CV and other information provided on our electronic system for 12 months.

Company’s approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group’s Employment Equity strategy.