Sanlam Group: Administration Officer II

Sanlam Group invites suitably qualified candidates to apply for the Administration Officer II vacant post based in Johannesburg.

Position: Administration Officer II

Location: Johannesburg, Gauteng, South Africa

What will you do?

PURPOSE OF THE ROLE

• To support the effective and efficient working of the Distribution Operations function by performing operational, administrative and reporting duties relating to one of the following areas:

1. Implementation
2. New business and Individual Life
3. Distribution Operations

What will make you successful in this role?

1.    Operational execution
Perform operational duties relating to one of the following areas:

1.1    In case of: New Business  and Individual Life

• Capture New Business applications across the Distribution units (SPF, Group Benefits and Retail).
• Convert group schemes to individual policies and respond to queries related to the conversion.
• Verify personal details for FIC compliance.
• Set new up for Group Benefit policies.
• Generate and issue policy document packs and certificates.
• Split and process bulk applications.
• Execute simple changes on policy information and corrections on processing errors (Omega Error Fixes).
• Amend commission structures and commission splits where relevant. 
• Respond to queries and support on New Business applications captured across the product suite, within SLAs.
• Flag and communicate New Business System errors and issues.
• Load members on group policies (new and existing).
• Following up on outstanding requirements for new business applications.

 1.2    In case of: Implementation

• Follow and execute the system implementations of new schemes.
• Conduct party and client due-diligence.
• Administer and process user access requests pertaining to new schemes.
• Address all queries relating to implementation of schemes.
• Provide administrative support during Implementation audits.
• Identify and collate training requirements for operating new schemes.

1.3    In case of: Distribution Ops
 Execute operational processes across the following areas:

• Onboarding
• Verify that all Advisors, Brokers and Intermediaries are contracted, onboarded, and compliant to FAIs requirements, and that the correct processes were followed .

Terminations and recoveries

• Process debt repayments.
• Process internal and external recoveries.
• Conduct advisor debt search via the portal.
• Make recommendations for litigations.
• Process write-offs for advisor / broker debt.
• Process terminations of traditional brokers, broker reps and agencies, MORs, and Sanlam affiliated representatives.
• Conduct agency compliance and fraud checks.
• Perform administration relating to pension.
• Complete agency balance statements. 
• Process Franchise closure processes.

Replacements

• Handle internal and external replacements processes as per policy replacement standard. 

Commissions

• Accurate calculation of commissions, administration of loans and advances.

2.    Reporting

• Compile data and information to inform reporting. Where required, support the Team Leader to compile sections of reports.

Qualifications

• Matric (Grade 12)
• Diploma or degree in related field will be advantageous

Knowledge

• In-depth understanding of industry standards
• Working knowledge of products and services (advantageous)
• Knowledge of regulatory and compliance frameworks would be advantageous
• Customer engagement principles
   

Experience

• 2 – 3 Years experience in an administrative capacity in an operational environment.
• Experience  in the insurance industry would be advantageous.
• Demonstrated client engagement experience.
• Experience working on office management or task management systems (MS Outlook / Teams / Jira / etc.)

Personal Attributes

Plans and aligns – Contributing dependently

Communicates effectively – Contributing dependently

Action orientated – Contributing dependently

Optimises work processes – Contributing dependently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping  our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Apply Now

Core Competencies

Being resilient – Contributing dependently

Customer focus – Contributing dependently

Collaborates – Contributing dependently

Cultivates innovation – Contributing dependently

Drives results – Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.