Tracker Connect is inviting suitably qualified young South Africans to apply for its 12-month Call Centre/Control Centre Learnership. Successful candidates will receive structured theoretical training combined with practical workplace experience within the company’s Customer Experience and 24-Hour Critical Services Control Centres.
Apply for the Tracker Connect Call Centre/Control Centre Learnership 2026. This opportunity is aimed at unemployed South African youth between the ages of 18 and 35 who are interested in developing a career in customer service, call centre operations, sales support and control centre services.
The programme offers an opportunity to gain valuable workplace exposure, develop professional skills and obtain a recognised qualification while learning how customer service operations work in a professional business environment.
Applicants who meet the minimum requirements, have Grade 12 and are currently unemployed are encouraged to submit their applications before the closing date.
Tracker Connect Learnership 2026: Job Overview
The following are the important details of the available learnership opportunity:
| Job Details | Information |
|---|---|
| Position | Call Centre/Control Centre Learnership |
| Listing Reference | track_001769 |
| Industry | IT and Internet |
| Job Category | Call Centre and Telesales |
| Location | Gauteng |
| Contract Type | Fixed-Term Contract |
| Programme Duration | 12 Months |
| Remuneration | Stipend |
| Qualification | Matric |
| Employment Equity | Yes |
| Closing Date | 11 November 2026 |
About the Tracker Connect Learnership Programme
Tracker Connect is offering an exciting development opportunity for unemployed South African youth who want to build their skills and gain practical experience in customer service and business operations.
The successful candidates will be placed within the Customer Experience and 24-Hour Critical Services Control Centres. These departments play an important role in supporting customers, handling enquiries, providing information, managing communication and ensuring that customer-related matters are addressed professionally.
The learnership is designed to combine structured learning with practical workplace experience. Participants will receive training in different areas of customer engagement, communication, sales support, problem-solving and business systems.
Throughout the programme, learners will have an opportunity to understand how professional call centres and control centres operate. They will also develop the confidence and practical abilities required to work in customer-facing environments.
The programme is particularly suitable for young people who enjoy interacting with others, communicating with customers, solving problems and working in a fast-paced environment.
Duties and Responsibilities
The Call Centre/Control Centre Learnership will provide participants with practical knowledge and competencies in various customer service and business operations functions.
The key learning areas and responsibilities include:
1. Providing Customer Service and Support
Learners will develop the ability to provide effective first-contact customer service and resolve customer matters wherever possible. This includes understanding customer needs, responding professionally and ensuring that customers receive appropriate assistance.
2. Capturing and Updating Customer Information
Participants will learn how to capture, maintain and update customer information accurately using relevant business systems. Attention to detail and accuracy will be important when handling customer records.
3. Handling Customer Queries
Learners will gain experience in managing customer enquiries and providing appropriate responses. This includes handling different types of customer requests and communicating clearly through available communication channels.
4. Managing Electronic Communication
The programme will develop participants’ ability to handle electronic customer communication professionally. Learners will understand the importance of providing accurate information and maintaining appropriate communication standards.
5. Understanding Tracker Products and Services
Participants will develop knowledge of Tracker’s products, services and internal systems. This knowledge will help them understand customer requirements and provide relevant information and assistance.
6. Upselling and Cross-Selling
Learners will be introduced to sales support activities, including identifying opportunities to recommend additional products and services that may benefit customers.
7. Understanding Financial and Billing Processes
The programme will introduce participants to different financial and billing-related processes, including:
- Invoices.
- Adjustments.
- Advance payments.
- Credit notes.
- Payment allocations.
8. Supporting Data Integrity
Learners will understand the importance of maintaining accurate customer and business information. They will gain exposure to activities that support data quality and information management.
9. Contracting and Scheduling
Participants will develop an understanding of contracting and scheduling processes and how these activities support effective customer service operations.
10. Problem-Solving and Customer Relationship Management
Learners will develop problem-solving abilities and customer relationship management skills. This includes understanding customer concerns, identifying suitable solutions and maintaining professional customer relationships.
Minimum Requirements
Applicants must meet the following minimum requirements to be considered for the Tracker Connect Call Centre/Control Centre Learnership:
- Must be a South African citizen.
- Must be in possession of a valid South African Identity Document (ID).
- Must be between the ages of 18 and 35.
- Must have no criminal record.
- Must currently be unemployed.
- Must not be studying full-time.
- Must have no previous formal work experience.
- Must have basic computer literacy.
Educational Qualifications
Applicants must possess the following educational qualifications:
- Grade 12 (Matric).
- Minimum Level 4 in English.
- A pass in Mathematics or Mathematical Literacy.
Candidates must ensure that they meet the educational requirements before submitting their applications.
Competencies and Skills Required
Tracker Connect is looking for individuals who demonstrate a genuine interest in customer service and a willingness to learn.
The ideal candidates should demonstrate the following competencies:
- Passion for Customer Service: An interest in assisting customers, understanding their needs and providing professional support.
- Professional and Positive Attitude: The ability to maintain a positive approach when interacting with customers, colleagues and other stakeholders.
- Excellent Communication Skills: The ability to communicate clearly and professionally, both verbally and in writing.
- Interpersonal Skills: The ability to interact effectively with different people and establish positive working relationships.
- Customer Focus: A commitment to understanding customer needs and delivering appropriate assistance.
- Attention to Detail: The ability to capture information accurately, follow instructions and maintain high standards when handling customer records.
- Willingness and Ability to Learn: An interest in developing new skills, gaining knowledge and applying training in a workplace environment.
- Adaptability and Resilience: The ability to adjust to changing work demands and remain professional when dealing with challenging situations.
- Problem-Solving Ability: The ability to assess customer concerns, identify possible solutions and provide appropriate support.
- Teamwork and Collaboration: The ability to work effectively with colleagues and contribute towards achieving departmental objectives.
- Working in a Fast-Paced Environment: The ability to manage different responsibilities and work within a multi-skilled customer service environment.
Duration and Remuneration
The Tracker Connect Call Centre/Control Centre Learnership will run for a period of 12 months.
A minimal stipend will be provided to compensate learners for basic expenses during the programme.
The opportunity is offered on a fixed-term contract basis, and no additional benefits are applicable for the duration of the learnership.
Participants will benefit from structured learning and practical workplace exposure, which will help them develop relevant competencies for future employment opportunities.
Employment Equity
The learnership is advertised as an Employment Equity opportunity.
Preference will be given to applicants from designated groups in accordance with Tracker’s employment policies.
All applicants must ensure that they meet the minimum eligibility and qualification requirements before applying.
Important Application Information
Interested candidates are encouraged to submit their applications before the closing date.
Applicants should ensure that the information provided in their applications is accurate and that they meet the age, citizenship, educational and employment-status requirements.
Only candidates who satisfy the stated requirements should apply.
Please note that if an applicant is not contacted within four weeks, the application should be regarded as unsuccessful.
Closing Date: 11 November 2026
Late applications may not be considered. Interested applicants are encouraged to apply as early as possible to avoid missing this opportunity.
Important: This is a 12-month learnership opportunity for unemployed South African youth aged 18 to 35 who meet the stated minimum requirements. A Matric certificate, English Level 4 and a pass in Mathematics or Mathematical Literacy are required.
Take advantage of this opportunity to gain practical workplace experience, develop customer service skills and improve your future employment prospects.
How to Apply
Interested and suitably qualified candidates should apply online through the official Tracker Connect recruitment platform.
Apply for the Tracker Connect Call Centre/Control Centre Learnership 2026 using the official application link below:
Applicants should search for the listing reference track_001769 on the recruitment platform to locate the advertised position.
Before submitting an application, ensure that all personal details and educational information are correct.