Icebolethu Group invites interested and suitably qualified candidates to apply for 48 available Field Agent positions across various branches in Mpumalanga. The organisation is seeking energetic, target-driven, and customer-focused individuals who are passionate about sales, client service, and community engagement. Successful candidates will be responsible for promoting funeral assurance products, generating new business opportunities through cold calling, and maintaining strong relationships with clients while ensuring professional service delivery.

The positions offer an opportunity for candidates to build experience within the funeral assurance and financial services industry. Applicants must possess Matric or Grade 12, while previous experience in sales, customer service, insurance, or field operations will serve as an added advantage. Strong communication skills, computer literacy, and the ability to work independently are essential for the role. Interested applicants are encouraged to submit updated CVs before the closing date of 30 May 2026.

Position Details

• Job Title: Field Agents x48
• Reference Number: FA05/26
• Job Type: Commission-Based Employment
• Province: Mpumalanga
• Number of Positions: 48
• Closing Date: 30 May 2026

Available Work Locations

Successful candidates may be placed at the following branches and operational areas within Mpumalanga:

• Ermelo Branch
• Boxer Bethal
• Boxer Standerton
• Boxer Embalenhle
• Boxer Witbank
• Boxer Kwa-Thema
• Boxer Siyabusa Canary Walk Nelspruit
• Boxer KaBokweni
• Boxer Daantjie
• Boxer Mantsulu
• Boxer Hazyview
• Boxer Dwarsloop
• Boxer Thulamahashe
• Boxer Acornhoek

These locations provide opportunities for candidates residing in and around nearby communities within Mpumalanga.

About the Position

The Field Agent role focuses on generating new business opportunities through direct marketing and cold calling activities. The successful candidates will be responsible for promoting and selling funeral assurance products while maintaining excellent relationships with clients.

The position is suitable for candidates who enjoy interacting with people daily, achieving sales targets, and helping communities access funeral cover and financial protection solutions. Applicants with previous experience in sales, customer support, field marketing, insurance, or funeral services may find this role highly beneficial for long-term career growth.

Field Agents play a critical role in customer acquisition, policy retention, and client support. The role also involves maintaining compliance with industry regulations while ensuring professional customer service standards are upheld at all times.

Main Duties and Responsibilities

Candidates appointed as Field Agents will be expected to perform a variety of sales and administrative duties, including the following:

• Promoting funeral assurance products to potential clients
• Conducting cold calling and direct marketing activities
• Generating new sales leads within assigned communities
• Assisting clients with policy applications and product information
• Delivering professional customer service support
• Addressing client concerns and resolving complaints effectively
• Retaining existing customers through follow-up communication
• Encouraging policy renewals and restructuring where necessary
• Achieving monthly and quarterly sales targets
• Updating and maintaining accurate client records
• Ensuring compliance with FAIS and FSCA requirements
• Supporting branch operations through administrative assistance
• Building positive long-term client relationships
• Negotiating policy retention and contract renewals

The role requires strong communication abilities, confidence in approaching customers, and the ability to work independently in fast-paced environments.

Minimum Requirements

Educational Qualifications

Applicants must meet the following academic requirements:

• Matric / Grade 12 certificate
• Relevant tertiary qualification will be advantageous
• RE1 or RE5 certification will serve as an added advantage

Candidates possessing additional qualifications in sales, marketing, finance, insurance, customer relations, or business studies may improve their chances during the selection process.

Experience and Knowledge Required

Suitable applicants should have previous experience or exposure in areas such as:

• Sales and marketing
• Customer service
• Field operations
• Insurance services
• Funeral assurance services
• Financial services

A minimum of 1 to 2 years’ experience in sales or customer-related environments is preferred. Experience within funeral assurance or insurance industries will provide an added advantage.

Knowledge of handling client complaints, customer engagement, and policy management processes will also be beneficial.

Additional requirements include:

• Computer literacy in MS Word, Excel, and Outlook
• Understanding of financial services environments
• Clear criminal record
• Clear credit record

Skills and Competencies

The ideal candidate should demonstrate strong interpersonal and communication skills alongside a customer-focused attitude. The following competencies are considered important for the role:

• Strong sales and negotiation abilities
• Ability to cross-sell and upsell products
• Good verbal and written communication skills
• Professional client service approach
• Strong organisational and administrative abilities
• Problem-solving and conflict resolution skills
• Honest and ethical conduct
• Ability to work independently
• Strong decision-making capabilities
• Ability to handle customer concerns professionally
• Time management and target-driven mindset
• Confidence in dealing with diverse communities

Candidates capable of speaking at least three official languages commonly spoken in Mpumalanga will have an added advantage.

Salary and Benefits

The positions are commission-based, meaning earnings are linked directly to performance and sales results. Candidates with strong sales performance and customer engagement abilities may achieve attractive income opportunities through commission structures.

Commission-based roles are often suitable for motivated individuals who enjoy target-driven environments and flexible fieldwork activities.

Additional career growth opportunities within the funeral assurance and financial services sector may become available for high-performing employees over time.

Employment Equity

Icebolethu Group supports the principles of the Employment Equity Act and remains committed to diversity and inclusion in the workplace.

Applications from White, Coloured, and Indian candidates are encouraged as part of ongoing transformation and equal opportunity employment initiatives.

Important Recruitment Information

Shortlisted applicants will undergo the following screening procedures:

• Criminal record checks
• Debarment verification
• Reference checks

Only candidates meeting the minimum requirements and submitting complete applications may be considered during the recruitment process.

Applicants are advised to clearly indicate the following in their applications:

• Reference Number
• Job Title
• Province applied for

Applications missing these details may not be considered.

How to Apply

Applications must include an updated CV containing accurate contact details, qualifications, and employment history.

• Email Applications To: [email protected]
• Reference to Include: FA05/26 – Field Agents Mpumalanga

Closing Date: 30 May 2026

Late applications may not be accepted.

Career Opportunities in Funeral Assurance

The funeral assurance industry continues to create employment opportunities for individuals interested in financial services, insurance sales, and customer support. Field Agent roles provide valuable exposure to client engagement, relationship management, policy sales, and compliance practices.

Candidates entering the industry may gain transferable skills useful in insurance, banking, retail sales, customer service, and financial advisory careers. Strong performance in commission-based environments may also open opportunities for advancement into supervisory, branch support, or management positions in future.

Job seekers with excellent communication skills, community engagement abilities, and confidence in sales environments are encouraged to apply before the closing date.