Hollywoodbets invites interested and suitably qualified candidates to apply for the position of Customer Service Consultant: Helpline to be based in Umhlanga, KwaZulu-Natal.
Position: Customer Service Consultant: Helpline X12
Location: Umhlanga, KwaZulu-Natal
Job Type: Permanent
Closing Date: 17 June 2024
Job Details
Division
Hollywoodbets
Business Unit
Other Roles
Minimum experience
Entry Level
Company primary industry
Entertainment
Job functional area
Customer Service
Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have an amazing opportunity for a Customer Service Consultant: Helpline to be based in Umhlanga. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for the overall seamless customer care experience and ensuring that queries and complaints are dealt with timeously and efficiently.
You Bring:
• 6 months Customer Service Experience.
A Bonus to have:
• Betting knowledge and experience
• Degree/Diploma
• Contact Centre Experience.
What You’ll do for the Brand:
• Team members log at least 10 minutes prior to the startup of a shift.
• Addresses Enquires on betting information – Authenticates the account holder and provides up to date bet information to account holders. Answer customer questions regarding problems with their accounts.
• Markets the brand, builds and establishes rapport with the customer.
• Voucher and Birthday SMS to customers.
• Meet daily/weekly/monthly targets.
• Lodging of complaints – ensures swift feedback is given to the customer, Information is gathered from the Punter and the system, and this is escalated to the Supervisor for resolve and feedback.
• Comply with company and department policies, procedures and standard operating procedures.
• Ensure communications is at a level that maintains the company brand/image and does not expose the company to reputational risk.
• Any other ad hoc duties that might be required.
What You’ll Bring to the Team:
• Excellent communication skills
• Great attention to detail and high-quality work
• Exceptional level of customer service.
• Working knowledge of the various betting platforms and functionality.
• Great listening skills.
• Teamwork and strong interpersonal skills
• Be highly accountable and trustworthy.
• Strong planning and problem-solving skills.
• Excellent time management and the ability to multi-task.
• Strong admin skills and business acumen.
So, are you ready to level up, learn, and perform at your best? Apply now!
Please note that only applicants who meet the stipulated minimum requirements will be considered.
Closing Date: 17 June 2024
How to apply
Apply Here: Customer Service Consultant