The EWSETA invites interested and eligible persons to apply for the post of receptionist.
Position: Receptionist
Salary: R214 787 – R245 471 per annum
Location: South Africa
Closing Date: 21 January 2025
Brief Overview of the Role
To act as a brand ambassador for the EWSETA, by creating a positive and memorable experience for customers, stakeholders, employees, investors–anyone that walks in or calls the EWSETA. This is done by:
- Providing a professional and courteous reception service to all visiting stakeholders.
- Delivering a professional switchboard service.
- Dealing with stakeholder enquiries telephonically or in person in accordance with the organisational protocols.
- Creating an overall welcoming environment for all stakeholders.
- Performing administrative duties for Communications and Marketing.
- Performing all tasks related to the purpose of this role, as required and delegated.
Key Responsibilities
- Visitor Management
- Reception Area Maintenance
- Delivery Management
- Switchboard Management
- Query Management
- Reception Administration
- Ad hon Administration
- Effective Teamwork and Self-Management
Requirements of the Role
Qualifications: Grade 12 or equivalent (NQF level 4)
Experience: 3 years’ experience in an enquiries / switchboard function or reception
Training: Computer Literacy (MS Office package)
Professional certification and membership of professional bodies: Not applicable
Advantages
• Higher Certificate or equivalent (NQF level 5) in relevant field
• Operating a Switchboard
• SETA experience
• Not applicable
Competency Requirements
EWSETA PREREQUISITE COMPETENCIES
▪ Contributing to team success
▪ Energy
▪ Work standards
▪ Managing the job
EWSETA CORE COMPETENCIES
▪ Stakeholder orientation
▪ Building collaborative working relationships
▪ Driving for results
▪ Continuous learning
▪ Quality Orientation
▪ Demonstrating personal integrity
KNOWLEDGE
▪️ Operating a Switchboard
▪️ EWSETA services and operations
▪️ Client/customer service
▪️ Stakeholder management
SKILLS
▪️ Verbal and written communication
▪️ Interpersonal skills
▪️ Sensitivity
▪️ Organisational skills
▪️ Records Management Skills
▪️ Problem-solving skills
ATTRIBUTES
▪️ Stakeholder-centric
▪️ Dependability
▪️ Professional personal presentation
▪️ People orientated
▪️ Attention to detail
▪️ Pro-active
Application Process
CVs and Certified Qualifications of suitably qualified persons must be forwarded to [email protected] by no later than the Close of Business 21 January 2025 (i.e. by 16:30 p.m.). Applications received after the closing date will not be considered.
Correspondence will be limited to shortlisted candidates. EWSETA reserves the right not to make an appointment/s for the advertised post.
Appointment will be made in line with the EWSETA Employment Equity targets, position open only to South African Citizens.
NB: Please use the name of the position on the subject line of your application email.