Eskort iinvites interested and suitably qualified candidates to apply for the position of Receptionist, to be based at Irene, Gauteng.
Position: Receptionist
Location: Irene, Gauteng
Closing Date: 13 March 2025
JOB PURPOSE:
To be the first point of contact for the Company by welcoming guests and greeting people who visits/enter the Company.
Coordinating all front-desk activities, including but not limited to distributing correspondence and redirecting phone calls.
JOB ROLE REQUIREMENTS
QUALIFICATIONS
- Grade 12
- Additional certification in (for example) Office Management would be advantageous
EXPERIENCE
- Proven work experience as a Receptionist, Front-Office Representative or in a similar role.
- Previous experience with Microsoft Office software preferred.
KNOWLEDGE REQUIRED
- Hands-on experience with office equipment (e.g., printers).
- Familiarity and knowledge on phone systems and switchboard operations.
SKILLS REQUIRED
- Professional attitude and appearance
- Excellent multi-tasking and Excellent organizational skills
- Ability to deal with pressure.
- Solid written and verbal communication skills
- Ability to be resourceful and proactively resolve issues as they arise.
- Telephone Skills
- Listening Skills
- Customer Focus
KEY PERFORMANCE AREAS (KPA’S)
1. Answering and Screening Calls
- Answering, screening and tranferring incoming calls to relevant personnel.
- Taking messages.
- Answering customer queries by providing basic and accurate information via phone/email.
- Transfereing customers to the nearest butceries.
- Updating the telephone list on a monthly basis.
- Operates the telecommunication system of the Company.
2. Handling Customer Complaints
- Contacting customers and obtain required details from them.
- Log an official complaint, send the complaint form to all relevant parties.
- Order replacement stock for customers.
- Sending customer complaints feedback to customers.
- Organise E-wallet payments for customers.
3. Ordering of Office Supplies
- Ordering of office stationary.
- Ordering of other office commodities such as cleaning supplies and food on an ad-hoc basis.
- Ordering of Business cards for staff including Store Cards for the Sales Team.
4. Welcoming Guests/Visitors
- Servings guests by greeting, welcoming, directing them appropriately and offering refreshments.
- Accepting courier parcels (including mail deliveries) and ensuring that relevant parties receive parcels.
- Assist with Guest WI-FI passwords as and when required.
5. Other
- Offering administrative support across all Departments within the Company.
- Performing other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.
- Keeping a safe and clean reception area by complying with procedures, rules, and regulations.
- Ensure that the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, COVID-19 Attendance Registers, and brochures are displayed appropriately).
- Capturing and upload of COVID-19 Attendance Register daily.
Closing Date: 13 February 2025
How To Apply
Apply Here: Receptionist Irene