The City of Johannesburg invites interested and suitably qualified candidates to apply for the following positions.
PERMANENT POSITIONS:
- Station Assistant: Sales and Customer Care
- Station Supervisor: Stations Operations
POSITION: STATION ASSISTANT: SALES AND CUSTOMER CARE
DEPARTMENT: Transport
BRANCH: Scheduled Public Transport Operations and Control
DESIGNATION: Station Assistant: Sales and Customer Care
REMUNERATION: R12 620.43 pm (basic salary, excluding benefits)
LOCATION: City of Johannesburg
VACANCY CIRCULAR 081/2024
Minimum Requirements:
- Grade 10 (NQF level 2)
- 1 – 2 years relevant experience in cash handling and customer care;
- Preference will be given to City of Johannesburg residents and proof of residence will be required on application;
- An added advantage would be working in a high-pressure public service.
Primary Function:
Execute sales, customer care and stakeholder relations as well as other station-related responsibilities for effective, efficient rendering of professional Rea Vaya services that exceed customer expectations.
Key Performance Areas:
- Execute pre-shift station inspection process to ensure smooth station operation;
- Perform pre-shift cash float and the stock reconciliation;
- Execute card sales and trip top-up processes in line with the applicable policies and standard operating procedures;
- Execute sales-related banking processes in line with applicable policies and standard operating procedures;
- Perform customer care-related processes and procedures;
- Execute effective stakeholder relations and communication in line with the applicable policies and standard operating procedures;
- Monitor and control the use of allocated resources and assets in line with the applicable policies and standard operating procedures;
- Perform activities associated with inventory and financial management and control in line with the applicable policies and standard operating procedures;
- Perform station operations related to administrative and reporting activities.
Leading Competencies:
- Good communication skills;
- Basic to intermediate numeracy skills;
- Good interpersonal and customer service skills;
- Basic First Aid;
- Ability to answer a query without having to leave the customer and check details will mean providing better service
Core Competencies:
- Basic knowledge of processes within cash/sales environment;
- AFC Point of Sale;
- Knowledge of Basic Customer Care;
- Collaborative/Teamwork, Values and Integrity, Attention to detail, and quality-focused;
- Customer and Service Delivery Management (Batho Pele) Ethics, Professionalism;
POSITION: STATION SUPERVISOR: STATIONS OPERATIONS
DEPARTMENT: Transport
BRANCH: Scheduled Public Transport Operations and Control
DESIGNATION: Station Supervisor: Stations Operations
REMUNERATION: R18.093.91 pm (basic salary, excluding benefits)
LOCATION: City of Johannesburg
VACANCY CIRCULAR 081/2024
Minimum Requirements:
- Grade 12/Matric (NQF level 4);
- 2 – 3 years’ relevant experience in a cash handling environment;
- 1 -2 years of supervisory experience would be an advantage;
- Exposure to high-pressure public service would be an advantage;
- City of Johannesburg residents will be given preference and proof of residence will be required.
Primary Function:
Execute supervisor duties for the Rea Vaya services and effective and efficient functioning of the ticket booth.
Key Performance Areas:
- Supervise the station pre-shift inspection;
- Undertake the Station’s daily operational planning process;
- Facilitate the Station’s day-to-day financial planning and budgeting processes;
- Lead and facilitate the station performance management planning process;
- Lead and facilitate the development of the Station’s Personal Development Plans (PDPs) process;
- Ensure effective and efficient Station processes and systems through escalations;
- Participate in the Recruitment, Selection, and Placement process for sourcing suitably qualified staff for the Station;
- Provide sound leadership for the achievement of the Station’s objectives;
- Supervise the implementation of Station Operations processes and procedures in line with the City’s policies;
- Ensure effective control of the Station’s human resources;
- Ensure effective Assets management and control for the Station;
- Implement good governance and effective risk management systems;
- Ensure effective execution of Stakeholder Relations and Communication processes in line with the applicable policies and standard operating procedures;
- Ensure effective supervision of specific administrative and reporting requirements associated with the Station and individual performance.
Leading Competencies:
- Computer literacy (MS Office Packages, including Word and Excel);
- Familiar with Operation Systems (OS) – Windows;
- Good facilitation and influencing skills;
- Good listening and communication skills;
- Basic Customer Care skills;
- Basic problem-solving and critical thinking skills;
- Good supervisory skills;
- Attention to detail and high levels of accuracy and excellent planning, organising, coordinating, and time management skills.
Core Competencies:
- Basic knowledge of the local government environment;
- Knowledge of applicable City processes, policies, and procedures governing the rendering of Rea Vaya services;
- Knowledge of an Automated Fare Collection (AFC) Point of Sale or similar;
- Knowledge of fundamental principles of Batho Pele and how they apply in the day-to-day Station operations;
- Knowledge of the Rea Vaya service offerings and related customers;
- An awareness of health and safety;
- Collaborative/Teamwork, Values and Integrity, Attention to detail, and quality-focused;
- Customer and Service Delivery Management (Batho Pele) Ethics, Professionalism;
- Impact and Influence according to the City’s protocols, legislation, and standards.
APPLICATION REQUIREMENTS
- Complete the online job application form and attach all relevant and updated documents (Certified Qualification/s/Certificates, ID, and CV).
- Applicants should take note that they can be required to provide proof of original documents during the selection process.
- You will be requested to provide a brief description of your work experience relating to the vacancy.
- Applicants with membership to professional bodies need to provide a membership number and expiry date.
- If you are an internal applicant, your employee number will be required.
- Applicants are advised to use Google Chrome when applying for CoJ positions.
DISCLAIMER
- The City of Johannesburg is currently recruiting and will not demand payment in any form for any job placement. All vacancies are advertised in newspapers and on the CoJ website.
- The City of Johannesburg applies the principles of employment equity as per the National legislation and policy guidelines and will consider designated groups in line with these requirements. We are an equal-opportunity employer.
- By submitting your application for a position at the City of Johannesburg, you are consenting that
the personal information submitted as part of your application may be used for the purposes of the Recruitment and Selection and related process. - However, registering your CV and/or receipt and acknowledgment of any kind shall not be an indication that your application will be successful and/or lead to employment.
- The City of Johannesburg shall not be liable for any damage, loss, or liability of whatsoever nature arising from your use of the job opportunity section of this website.
- The City of Johannesburg reserves the right not to make an appointment.
- Any misrepresentation or failure to disclose material information on the application form or CV will automatically disqualify your application
“All suitably qualified candidates are encouraged to apply and will be considered. The City of Johannesburg applies the principles of employment
equity as per National legislation and policy guidelines and will consider designated groups in line with these requirements. Preference will be given to previously disadvantaged groups including those with disabilities.
Appointments will be made in accordance with the approved Employment Equity Plan to promote its equitable representation in terms of race, gender and disability.
Applicants are respectfully informed that, if no notification of appointment/response is received within six (6) weeks of the closing date, they
must accept that their application was unsuccessful. By submitting your application for a position at the City of Johannesburg, you are consenting that the personal information submitted as part of your application may be used for the purposes of the Recruitment and Selection and related process. In terms of the Talent Acquisition Policy of the City of Johannesburg, you hereby consent to the following risk checks should your application be shortlisted:
- Credit Record,
- CV validation,
- Employment record verification,
- Criminal check,
- Identity validation.
Closing Date: 12 November 2024
How To Apply
Please take note that only online applications will be considered. Please apply by using the following link below:
Station Assistant: Sales and Customer Care
Station Supervisor: Stations Operations