The Clicks Group invites interested and suitably qualified candidates to apply for the position of Receptionist to be based in Gqeberha/Port Elizabeth, Eastern Cape.
Position: Receptionist – UPD Port Elizabeth
Reference Number: click_016804
Location: Gqeberha/Port Elizabeth, Eastern Cape
Closing Date: 20 May 2024
Position summary
Industry: Pharmaceutical Sector
Job category: Other: FMCG, Retail, Wholesale and Supply Chain
Contract: Permanent
Remuneration: Market Related
EE position: Yes
Introduction
We are looking to recruit a permanent Receptionist to work for United Pharmaceutical Distributors (UPD).
The role will be based at our Port Elizabeth branch and will report to the Branch Manager.
Job description
Role Purpose:
To manage the reception area and providing administrative support in order to ensure that customer needs are met in a professional, effective and efficient manner.
Role Objectives:
Receiving Clients as per the set SOP,
Greet visitors appropriately.
Determine visitor needs in a professional manner.
Maintain visitor register.
Offer refreshments to visitors where appropriate.
Direct visitors to correct person.
Ensure back up when absent from reception desk.
Answer Phone Calls
Answer and address incoming phone calls in a timely and polite manner.
Clearly determine the purpose of the call.
Deal with queries and provide correct information.
Forward calls to appropriate person.
Take and deliver messages accurately and completely.
Manage Mail
Sort and distribute incoming mail.
Prepare outgoing mail for pick-up or courier.
Organize courier deliveries.
Administration/Clerical Support
Perform day to day administrative functions e.g. ordering of stationary, collating data and any other applicable admin fuctions.
Maintain equipment and report any malfunctions e.g. KABA, Turnstile report etc.
Book meeting rooms and sending booking confirmation to participant.
Assist with Labour broker or service provider Kaba enrollment etc.
Minimum requirements
Experience and Education:
Matric or NQF level 4.
Contact Centre or Telephony Etiquette Certificate desirable.
Minimum 1 year relevant customer service experience.
Minimum 1 year switchboard / receptionist experience.
Job related knowledge
Front desk support or Office administration.
Knowledge of computers and relevant software applications.
Knowledge of customer service principles and practices.
Competencies Required:
Effective communications skills – oral & written.
Computer skills including the ability to do spreadsheet and word processing.
Time management skills.
First Call resolution.
Closing date for applications: 20 May 2024
Apply Here: Receptionist-Port Elizabeth