Eskort: Receptionist

  • Post author:

Eskort iinvites interested and suitably qualified candidates to apply for the position of Receptionist, to be based at Irene, Gauteng.

Position: Receptionist

Location: Irene, Gauteng

Closing Date: 13 March 2025

JOB PURPOSE:
To be the first point of contact for the Company by welcoming guests and greeting people who visits/enter the Company.

Coordinating all front-desk activities, including but not limited to distributing correspondence and redirecting phone calls.

JOB ROLE REQUIREMENTS

QUALIFICATIONS

  • Grade 12
  • Additional certification in (for example) Office Management  would be advantageous

EXPERIENCE

  • Proven work experience as a Receptionist, Front-Office  Representative or in a similar role.
  • Previous experience with Microsoft Office software preferred.

KNOWLEDGE REQUIRED

  • Hands-on experience with office equipment (e.g., printers).
  • Familiarity and knowledge on phone systems and switchboard operations.

SKILLS REQUIRED

  • Professional attitude and appearance
  • Excellent multi-tasking and Excellent organizational skills
  • Ability to deal with pressure.
  • Solid written and verbal communication skills
  • Ability to be resourceful and proactively resolve issues as    they arise.
  • Telephone Skills
  • Listening Skills
  • Customer Focus

KEY PERFORMANCE AREAS (KPA’S)

1. Answering and Screening Calls

  • Answering, screening and tranferring incoming calls to        relevant personnel.
  • Taking messages.
  • Answering customer queries by providing basic and            accurate information via phone/email.
  • Transfereing customers to the nearest butceries.
  • Updating the telephone list on a monthly basis.
  • Operates the telecommunication system of the Company.

2. Handling Customer Complaints

  • Contacting customers and obtain required details from them.
  • Log an official complaint, send the complaint form to all relevant parties.
  • Order replacement stock for customers.
  • Sending customer complaints feedback to customers.
  • Organise E-wallet payments for customers.

3. Ordering of Office Supplies

  • Ordering of office stationary.
  • Ordering of other office commodities such as cleaning supplies and food on an ad-hoc basis.
  • Ordering of Business cards for staff including Store Cards for the Sales Team.

4. Welcoming Guests/Visitors

  • Servings guests by greeting, welcoming, directing them appropriately and offering refreshments.
  • Accepting courier parcels (including mail deliveries) and ensuring that relevant parties receive parcels.
  • Assist with Guest WI-FI passwords as and when required.

5. Other

  • Offering administrative support across all Departments within the Company.
  • Performing other clerical receptionist duties such as filing, photocopying, transcribing, and faxing.
  • Keeping a safe and clean reception area by complying with procedures, rules, and regulations.
  • Ensure that the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, COVID-19 Attendance Registers, and brochures are displayed appropriately).
  • Capturing and upload of COVID-19 Attendance Register daily.

Closing Date: 13 February 2025

How To Apply

Apply Here: Receptionist Irene

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