Fidelity Services Group: Customer Service Line 2

Fidelity Services Group: Customer Service Line 2

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The Fidelity Services Group invites interested and suitably qualified candidates to apply for the position of Customer Service Line 2 to be based in Cape Town, Western Cape.

Position:  Customer Service Line 2
Location: Cape Town, Western Cape
Job Type: Permanent
Closing Date: 06 September 2024

Job Details

Division
Fidelity ADT

Business Unit
FADT – Western Cape

Minimum experience
Entry Level

Company primary industry
Security and Investigations

Job functional area
Other

Job Description

MAIN PURPOSE OF JOB:

Support and provide superior service to internal and external customers via phone, email or face-to-face.

QUALIFICATION & EXPERIENCE:

  • Grade 12 or equivalent
  • Knowledge of customer service principles and practices
  • Knowledge of administrative procedures
  • Knowledge of security industry beneficial
  •  

Responsibilities and Duties (not limited to):

  • Receive and process cancellations.
  • Handle incoming calls or enquiries from customers who wish to cancel their service.
  • Investigate and solve customer’s complaints or queries.
  • Provide feedback to customers and ensure the relevant region is updated.
  • Keep accurate records of discussions or correspondence with customers.
  • Communicate and coordinate with regions.
  • Record cancellations, complaints and save offers. 
  • Analyse statistics or other data as required by management.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Closing Date: 06 September 2024

How to apply

Apply Here: Customer Service Line 2

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