Hungry Lion: Customer Care Service Agent

Hungry Lion: Customer Care Service Agent

  • Post author:

The Hungry Lion invites interested and suitably qualified candidates to apply for the position of Customer Care Service Agent to be based in Stellenbosch, Western Cape.

Position: Customer Care Service Agent

Duration: 6 month contract

Location: Stellenbosch, Western Cape, South Africa

Closing Date: Not Specified

THE OPPORTUNITY

We have an opportunity for a Customer Care Service Agent to join our team. The purpose of this role is to tend to customer service queries and then offer a unique and innovative solution to each problem. The successful candidate for this role will have a strong command of the company’s customer service policies, and be well-trained in product/business knowledge that can be critical for offering quick and accurate assistance to customers.

DUTIES

  • Answer incoming customer phone calls, WhatsApp and social media messages regarding issues, product problems, service questions and general client concerns. 
  • Responsible for maintaining a high level of professionalism with clients and working to establish positive rapport with every caller. 
  • Respond to social media queries and concerns. 
  • Update customer information in the customer service database during and after each call. 
  • Work with the management team to stay up-to-date on product knowledge and marketing strategies and be informed of any changes in company policies and procedures.
  • Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers. 
  • Liaise with customers, via relevant channels, in a professional manner.
  • Provide feedback and accurately update reports.

REQUIREMENTS

Essential: 

  • Grade 12 with Tertiary qualification. 
  • Fluent in English and at least one other language.
  • 1 year’s customer care or call centre experience.
  • Intermediate Computer knowledge (speed, accuracy and navigation).

Desirable: 

  • Online chat experience.
  • Work from home or remote work experience.
  • Typing speed of 25 WPM or more with 90% accuracy.
  • Google Workspace experience.

COMPETENCIES

  • Resilience and stress tolerance.
  • Client centricity.
  • Adaptability.
  • Drive and commitment.
  • Social media savvy.
  • Problem-solving. 
  • Ability to multitask.
  • Emotional intelligence.
  • Self-management.
  • Critical thinking.
  • Adaptability.
  • Active listening.

How to Apply

Apply Here: Customer Care Service Agent

Share this job