MANCOSA invites South African individuals to apply for Internship Programme for a period of 12 months.
Position: Receptionst
Location: Durban, KwaZulu-Natal
Job Type: Contract
Posted Date: 13 June 2024
Job Details
Department
Human Resourse
Minimum experience
Internship
Company primary industry
Human Resources
Job functional area
Human Resources
Contract term
12
Job Description
Desired Experience & Qualification
Entry-Level Positions:
Roles: Front desk receptionist, administrative assistant, customer service representative.
Skills Gained: Customer service, multitasking, basic administrative duties, familiarity with office equipment and software.
Internships:
Roles: Administrative intern, office assistant intern.
Skills Gained: Exposure to office operations, handling phone systems, managing schedules, and basic clerical work.
Part-Time Jobs:
Roles: Receptionist, office clerk, office assistant.
Skills Gained: Practical experience in managing front-desk activities, direct interaction with clients and visitors, and handling correspondence.
Key Areas of Experience:
Customer Service:
Tasks: Greeting visitors, answering and directing phone calls, providing information, and handling inquiries.
Skills Gained: Strong communication skills, customer service excellence, problem-solving, and professionalism.
Administrative Support:
Tasks: Scheduling appointments, managing calendars, handling mail and packages, maintaining records.
Skills Gained: Organizational skills, attention to detail, time management, and proficiency in office software (e.g., Microsoft Office Suite).
Office Management:
Tasks: Overseeing office supplies, ensuring the reception area is tidy, coordinating with other departments, managing visitor logs.
Skills Gained: Office management skills, multitasking, basic financial transactions (e.g., handling petty cash), and teamwork.
Technical Proficiency:
Tasks: Operating phone systems, fax machines, copiers, and managing electronic correspondence.
Skills Gained: Technical skills, familiarity with office equipment, and proficiency in using software like Microsoft Office, email clients, and scheduling tools.
Desired Skills and Attributes:
Communication Skills:
Clear and effective verbal and written communication for interacting with clients, visitors, and colleagues.
Customer Service Orientation:
Friendly and professional demeanor, with the ability to handle customer inquiries and complaints efficiently.
Organizational Skills:
Ability to manage multiple tasks, keep the reception area organized, and maintain accurate records.
Time Management:
Efficiently managing time to handle front-desk duties and administrative tasks simultaneously.
Technical Proficiency:
Familiarity with office software and equipment, including phone systems, copiers, and scheduling tools.
Problem-Solving Skills:
Ability to handle unexpected situations, resolve conflicts, and provide solutions to visitors’ and clients’ needs.
Professionalism:
Maintaining a professional appearance and attitude, being punctual, and adhering to workplace protocols.
Advancing Workplace Experience:
Advanced Roles:
Senior Receptionist: Taking on more responsibilities, such as training junior staff, handling more complex inquiries, and managing front-desk operations.
Office Manager: Overseeing all office functions, managing administrative staff, and ensuring efficient office operations.
Specialized Training:
Attending customer service workshops, communication skills training, and software proficiency courses to enhance skills.
Cross-Departmental Experience:
Collaborating with other departments to gain a broader understanding of the organization’s operations and improve coordination.
By gaining a diverse range of experiences in these areas, a receptionist can develop the necessary skills to excel in their role and contribute effectively to the organization.
Competencies:
- Strong interpersonal and communication skills
- Basic Knowledge of financial concepts
- Excellent organizational skills and attention to detail
- Strong problem-solving abilities.
- Demonstrated professionalism, integrity and ability to maintain confidentiality.
- Willingness to learn, take initiative, and adapt to a fast-paced environment.
Requirements:
- Must be a South African citizen or have a valid work permit.
- Recently certified ID and qualifications.
- Must be able to commit to 12 months.
- MS Office proficiency.
Nice to have:
- Driver’s License
Job Type & Contract Length:
Successful graduates will be expected to enter into a 12-month contract. Contract to be renewed upon successful completion of the 1 Year – Subject to employers’ discretion.
Remuneration:
- As per market-related salary for Learners/Graduates
Closing Date: 26 June 2024
How to apply
Apply Here: Receptionist