The Manufacturing, Engineering and Related Services SETA (merSETA) is seeking qualified and motivated individuals to apply for the role of Client Liaison Administrator. This position is available in Gauteng, KwaZulu-Natal, Eastern Cape, Free State, and Mpumalanga.
Position: Client Liaison Administrator X5 (B5)
Salary Level: R25 963 per month
FIXED-TERM CONTRACT: 6 MONTHS
Reference Number: CLA/GS/29/04/2025: Gauteng South Regional Office x1
Reference Number: CLA/KZN/29/04/2025: KwaZulu Natal Regional Office x1
Reference Number: CLA/EC/29/04/2025: Eastern Cape Regional Office x1
Reference Number: CLA/FS/29/04/2025: Free State Regional Office x1
Reference Number: CLA/MP/29/04/2025: Mpumalanga Regional Office x1
Purpose: The position is responsible for providing effective, efficient, and comprehensive administration, secretarial and support service to the regional office central liaison, regional stakeholders, and managers to ensure that training and development initiatives in the regions are appropriately facilitated.
Key Responsibilities
The ideal candidate should be able to fulfill and perform the following key responsibilities:
- Sound, effective, and efficient administration of all records and information including to
enable easy accessibility, accuracy, and comprehensiveness of information. - Attend, handle and respond to all Stakeholder queries ensuring amiable and timeous resolution
- Complete Learner Registrations accurately and timeously ensuring all required information is captured accurately and according to procedure
- When required prepare Tranche Payments T2, T3 and T4 ensuring all information required is attached and saved for easy accessibility.
- Advise and support stakeholders on processes, procedures, and information relating to skills development issues.
- Provide guidance and support to Levy Paying Members in navigating the application procedures for
- Mandatory and Discretionary Grants
- Provide accurate feedback from the Regional Office to the Central Liaison ensuring clear and efficient flow of information between Regional Office and Head Office, including all aspects related to Regional Office and Skills Forum Administration
- Maintain efficient office management processes aligned with secretarial best practices, involving record-keeping systems, correspondence, communication, report generation and payment requisitions
- Logistics management for travel arrangements and event coordination as needed by the regional office for roadshows and events
- Oversee and supervise all apprenticeship related matters including trade test bookings, transfers, recission: 24 A, and timelines of learner and apprenticeship programs in alignment with the Quality Management System (QMS)
- Administer all aspects of the suspension process for Apprentices and Learners
Qualifications and Experience
- 3-year Diploma or equivalent NQF level 6 Qualification in Business Administration/
Office Administration/ Commerce/ Project Management/ Training or related field - 1 year experience in Administration and Customer Relations in a SETA environment
Knowledge and Skills
- Customer Service Orientation
- Technical Skill and Competence
- Attention to Detail Skills
- Collaboration skills & Communication Skills
- Computer literacy with solid knowledge of MS Word, Excel, Outlook, and Database
Offer
The merSETA, offers a competitive salary package and an opportunity to work with a dynamic and diverse team.
If you meet the requirements and are interested in this exciting opportunity, please submit your application for consideration.
CLOSING DATE: 29 April 2025
The merSETA is an equal opportunity employer and preference will be given to suitably qualified
Affirmative Action Candidates and People Living with Disabilities in line with the Employment Equity Plan.
How To Apply
To apply for this opportunity, submit a fully completed and signed job application form, a detailed curriculum vitae with three references, clearly quoting the Job Title and Reference Number as a subject in
the email: [email protected]. merSETA Job is Application Form
Only short-listed candidates will be contacted. Should you not be contacted within 2 months after the closing date, please know that your application was not successful. The merSETA reserves the
right not to make an appointment.