Nedbank invites suitably qualified candidates to apply for the position of NDCRS Agent to be based in Sandton, Gauteng.
Requisition Number and Talent Acquisition
Position: NDCRS Agent
Reference: 133019
REQ: 133019
Location: Sandton, Johannesburg
Closing Date: 09 April 2024
Talent Acquisition: Saranya Govender
Job Family
Credit
Career Stream
Credit Recoveries
Leadership Pipeline
Manage Self: Operational
Job Purpose
To provide administrative assistance to enable effective functioning of Nedbank Recovery Business Unit.
Job Responsibilities
Contribute to Business Units cost savings by operating within the set budget.
Maintain quality of entries and reports by complying with the processes, policies and procedures.
Maintain external client satisfaction by responding to client account queries timeously.
Build and maintain working relationships with internal stakeholders by providing timeous feedback on requests.
Action 3rd payment instruction from the manager by completing the transfer form on the system and sending to Business Service Team (BST).
Perform daily General Ledger reconciliations by monitoring payments into bank account and allocating suspense account entries to correct client accounts.
Inform Recoveries Manager of payments into account by preparing and sending excel spreadsheet reconciliation.
Update client accounts by capturing transfers from Recoveries Manager to the respective clients on the system.
Update client history and current status by capturing actual Recoveries on Data and recovery (D&R) the system.
Process Service Providers general payments by capturing invoices on P2P system for further processing.
Verify Asset Based Finance (ABF) account by checking on the system.
Validate accuracy and allocation of entries posted to the General Ledger (GL) by checking the daily GL accounts and reports.
Maintain and update the administration files and legal documents by copying and physical filing of all documents.
Ensure security of client original documents on site by storing the documents in the safe and managing the custody (keys).
Ensure security of old original documents by sorting in boxes and sending the documents to metrofile.
Manage stationery inventory by ordering, storing and issuing stationery for the department.
Prepare for the monthly meeting by compiling and sending meeting packs to all stakeholders and taking minutes in the meetings.
Process client refunds by capturing transfers to clients’ accounts on Data Capture Waste Centre.
Receive and check completeness of new handover reports by physically inspecting the files.
Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
Understand and embrace the Nedbank Vision and Values by demonstrating the values through interaction with team and stakeholders.
Ensure that own contribution and participation contributes to the achievement of team goals.
Create and manage own career through guidance and support of management, department and colleagues.
Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
Ensure knowledge management, continuity and team success through constructive participation in a diverse team and sharing knowledge with team.
Identify opportunities to improve or enhance processes by identifying and recommending improvements to tools, policies and procedures to add value to Nedbank.
Add value to Nedbank by identifying opportunities to improve or enhance processes through identifying and recommending improvements and supporting implementation of tools, policies and procedures.
Essential Qualifications – NQF Level
Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Maths and Accounting.
Minimum Experience Level
1 year general banking experience
Technical / Professional Knowledge
Administrative procedures and systems
Banking knowledge
Data analysis
Microsoft Office
Relevant regulatory knowledge
Business writing skills
Product Knowledge
Behavioural Competencies
Applied Learning
Building Customer Loyalty
Communication
Collaborating
Planning and Organizing
Quality Orientation
Closing Date: 9 April 2024
Apply Here: NDCRS Agent