Nedbank is inviting suitably qualified candidates to apply for the Service Consultant position based in Kempton Park. This opportunity is ideal for individuals who have experience in banking, client service, cash handling, and digital banking support. The successful candidate will play an important role in helping clients access banking services, navigate digital platforms, process transactions, and receive exceptional customer service.

The closing date for applications is 19 June 2026.

Position Details

Job Title: Service Consultant
Reference Number: 146333
Location: Kempton Park, South Africa
Job Family: Sales and Service
Career Stream: Client Service
Leadership Pipeline: Manage Self: Technical (MST)
FAIS Affected: Yes

This position forms part of Nedbank’s commitment to providing quality client service while supporting the growth and adoption of digital banking solutions. The role requires strong communication skills, attention to detail, customer-focused service, and the ability to work effectively in a fast-paced banking environment.

Job Purpose

The Service Consultant is responsible for educating clients about the convenience, security, and functionality of digital and self-service banking solutions. The role also involves processing cash transactions, fulfilling cash requirements, balancing and replenishing cash devices, and performing first-line maintenance on banking devices.

The successful candidate will support clients throughout their banking journey while ensuring that all transactions and activities comply with banking policies, procedures, and regulatory requirements.

Key Responsibilities

Client Engagement and Customer Service

One of the primary responsibilities of the Service Consultant is to provide excellent service to clients visiting the branch.

Duties include:

• Assisting clients with digital banking services and self-service solutions.
• Helping clients download and access online banking applications.
• Resolving login issues and providing support with digital banking platforms.
• Assisting clients in purchasing prepaid airtime, data, and other value-added services through online and self-service channels.
• Supporting clients in obtaining account statements, bank cards, and other relevant documentation.
• Building and maintaining strong relationships with clients.
• Keeping clients informed about the progress of their applications, requests, and queries.
• Understanding client needs and identifying suitable banking solutions.
• Educating clients on account servicing and subscription processes.
• Demonstrating the functionality and benefits of digital banking channels.
• Helping clients complete service requests online.
• Identifying potential sales opportunities and referring clients to relevant banking specialists.
• Welcoming clients, verifying documentation, and directing them to the appropriate service areas.
• Managing client requests from start to finish and escalating matters when necessary.
• Delivering knowledgeable and professional customer service that builds trust and confidence.

The role requires an individual who can communicate effectively with clients from diverse backgrounds while maintaining professionalism at all times.

Cash Handling and Transaction Processing

The Service Consultant will also be responsible for handling various banking transactions and cash-related activities.

Responsibilities include:

• Processing cash deposits and withdrawals.
• Providing change services and handling transfer requests.
• Accepting and servicing cash transactions over the counter.
• Following all teller-related procedures and controls.
• Balancing branch stock, including bank cards and related items.
• Managing branch cash holdings in accordance with banking policies.
• Monitoring cash efficiency and recycling strategies.
• Loading and balancing cash devices.
• Performing replenishment of consumables in banking devices.
• Declaring discrepancies in cash holdings and ensuring corrective actions are taken.
• Processing foreign exchange transactions according to applicable procedures and policies.
• Handling foreign bank notes, transfers, and other forex-related services.

Attention to detail is essential in this area of responsibility, as accuracy is critical in all financial transactions.

Digital Banking and Self-Service Support

As financial institutions continue to embrace digital transformation, the Service Consultant plays an important role in helping clients adopt modern banking technologies.

Responsibilities include:

• Educating clients on digital banking features and benefits.
• Encouraging the use of self-service devices and online banking channels.
• Supporting clients in migrating to digital banking platforms.
• Troubleshooting common digital banking issues.
• Assisting clients with self-service banking transactions.
• Helping clients gain confidence in using digital banking tools independently.

This aspect of the role requires a strong understanding of technology and a willingness to stay updated on digital banking innovations.

Device Maintenance and Operational Support

The position also involves supporting branch operations by maintaining banking devices and ensuring their availability.

Duties include:

• Loading cash into automated banking devices.
• Balancing ATM and self-service machine cash holdings.
• Performing first-line maintenance on branch devices.
• Addressing device downtime issues.
• Replenishing consumables when required.
• Ensuring all self-service equipment remains operational for client use.

These responsibilities help maintain smooth branch operations and improve the overall client experience.

Queue Management and Client Assistance

Efficient branch operations depend on effective queue management and customer flow.

Responsibilities include:

• Managing client queues within the branch.
• Prioritising clients with special needs.
• Addressing concerns related to waiting times and queue flow.
• Ensuring clients are directed to the correct service points.
• Creating a positive branch experience through proactive client engagement.

Strong interpersonal skills and the ability to remain calm under pressure are important for success in this area.

Risk Management and Compliance

The Service Consultant is expected to follow strict compliance and risk management procedures.

Key duties include:

• Controlling counter and drop-safe limits according to policy.
• Following authentication procedures for clients and transactions.
• Preventing fraud through adherence to established mandates and controls.
• Ensuring all banking activities comply with governance requirements.
• Supporting branch compliance objectives and risk mitigation efforts.

A strong understanding of banking regulations and compliance standards is important for maintaining operational integrity.

Supporting Nedbank’s Strategic Goals

The successful candidate will contribute to Nedbank’s broader objectives by:

• Acting in the best interests of clients.
• Demonstrating accountability and professionalism.
• Delivering excellent service experiences.
• Supporting teamwork and collaboration.
• Achieving individual and branch performance targets.
• Encouraging digital banking adoption.
• Supporting business growth through quality client engagement.
• Maintaining compliance with operational and security procedures.

The role provides an opportunity to contribute directly to client satisfaction and branch success.

Minimum Requirements

Applicants must possess the following qualification:

Essential Qualification:

• Diploma (NQF Level 6)

Preferred Qualification:

• Banking Services qualification such as a Higher Certificate in Banking Services (NQF Level 5) or related field.

Candidates with banking-related qualifications may have an advantage during the selection process.

Experience Requirements

Applicants should have:

• Between 1 and 2 years of experience in retail banking or client service environments.
• Cash handling experience.
• Experience using digital and technology-based banking systems.
• First-line problem-solving experience.
• Foreign exchange experience where applicable.

Relevant experience in customer-facing banking roles will strengthen an application.

Required Skills and Knowledge

Successful candidates should demonstrate knowledge and understanding of:

• Customer service principles
• Banking products and services
• Relationship management
• Problem-solving techniques
• Governance, risk, and control processes
• Nedbank security policies and procedures
• Foreign exchange products and services

Strong communication and interpersonal skills are also essential.

Behavioural Competencies

Nedbank is seeking candidates who demonstrate the following competencies:

• Building Customer Loyalty
• Earning Trust
• Collaborating with Others
• Managing Work Effectively
• Adaptability
• Stress Tolerance
• Continuous Learning

These competencies contribute to a positive client experience and support the achievement of business objectives.

Why Consider This Opportunity?

The Service Consultant role offers exposure to various aspects of modern banking, including digital banking support, client relationship management, cash handling, compliance, and operational processes.

The position provides valuable experience for individuals looking to build a long-term career within the financial services industry. Candidates will have the opportunity to develop technical banking knowledge while working directly with clients and contributing to the success of one of South Africa’s leading financial institutions.

Individuals who enjoy working with people, solving problems, supporting digital innovation, and delivering excellent customer service may find this role particularly rewarding.

Application Closing Date

Closing Date: 19 June 2026

Interested candidates are encouraged to submit their applications before the closing date. Late applications may not be considered.

How to Apply

Applications must be submitted through the official Nedbank careers portal. Candidates should ensure that all information provided is accurate and that supporting documents are uploaded where required.

Only shortlisted applicants may be contacted regarding the next stages of the recruitment process.