Netcare invites interested and suitably qualified candidates to apply for the position of Receptionist to be based at Mulbarton Hospital, Gauteng.
Position: Receptionist
Division: Hospital
Location: Netcare Mulbarton Hospital
Reporting structure: Reception Manager
Closing Date: 18 February 2025
Role summary
The incumbent will be responsible for promote improved operational performance and patient care experience through quality delivery of services and patient interaction, by subscribing to the highest level of integrity and professionalism. Engage relevant stakeholders to ensure that operational efficiencies are coordinated to improve patient outcomes.
Key work output and accountabilities
- Attend to all patients, doctors and visitors needs within the professional and legislative boundaries provided.
- Responsible for the preparation of the reception area and doctors rooms for each working day before and after the consults. Have all front desk activities fully operation at the start of business hours.
- Assist patients to accurately complete appropriate forms and documents for the required information.
- Capture admission and discharge information of patients in a professional, friendly and timorous manner, focusing on patient, visitor and doctor needs.
- Identify financial risks pro-actively and communicate these to the patient and internal risk chain as per protocol
- Collect payments according to protocols and prepare financial registers daily, accountable for receipting functions as per policy.
- Handle and manage the continuous flow of information between doctor’s rooms, patient, medical schemes, MHC’s and other service providers.
- Maintain administrative records on the system and report statistics monthly when required.
- General administration as will be required from time to time.
- Make bed bookings and have ability to handle difficult customers
Education
- Grade 12 or equivalent NQF Level 4 Qualification
Work experience
- Previous reception experience, preferably in a hospital environment is an advantage.
- SAP ISH experience will be an advantage.
Values and behaviours
Netcare values
- At Netcare, our core value is care. We care about the dignity of our patients and all members of the Netcare family. We care about the participation of our people and our partners in everything we do. We care about truth in all our actions. We are passionate about quality care and professional excellence.
- Care – The basis of our business. The professional, ethical patient care and services we offer at every level of the organization.
- Truth – The crucial element in building relationships that work.
Open communication with honesty and integrity is essential. - Dignity – An acknowledgement of the uniqueness of individuals.
A commitment to care with the qualities of respect and understanding. - Compassion – We engage everyone with empathy and respond with acts of compassion in all interactions with our patients and their families.
- Participation – The willingness and desire to work in productive and creative partnerships with others and the commitment to communicate.
The Netcare way
Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours, which you will be accountable to uphold:
- I always greet everyone to show my respect.
- I always wear my name badge to show my identity.
- I am always well-groomed to show my dignity.
- I always practise proper hand hygiene to show my care.
- I always engage to show my compassion.
- I always say thank you to show my appreciation.
- I always embrace diversity to show I am not a racist.
Closing Date: 18 February 2025
How To Apply
Application process
Netcare is an equal opportunity employer
The Company’s approved Employment Equity plan and targets will be considered as part of the recruitment process aligned to the Group’s Employment Equity strategy. Netcare actively supports the recruitment of people with disabilities.
Interested candidates who meet the above criteria are requested to e-mail a detailed CV to
[email protected]
Please note:
Please note that reference checks for internal applicants will be conducted with the applicant’s current and past Netcare direct line managers and the relevant Netcare HR Managers. Therefore, employees are encouraged to discuss internal job applications with their direct line manager to ensure that the line manager is aware of the application.
The terms and conditions of employment relating to the function you have applied for will be based on those in the Division within which you will be employed.
If a candidate has any disability that may impair the individual’s ability to perform the job function, the candidate must kindly inform the employer so that an assessment for reasonable accommodation can be made.
By applying for this position and providing us with your CV and other personal information, you are
consenting to the information being processed for possible recruitment and selection purposes only or for such purposes relating to assessing the establishment of an employment relationship with yourself, and this will be done in accordance with the applicable data protection and privacy legislation. We confirm that such information will not be used for any other purpose without obtaining your prior consent.
If your application is not successful, we will retain your CV and other information provided on our
electronic system for 12 months. If you object to your information being used in accordance with the aforementioned clauses, please indicate your objection, and we will immediately securely destroy your personal information.
Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted
within 30 days of the closing date of this advert, should consider their application as unsuccessful.