The Office of the Premier invites interested and suitably qualified candidates to apply for the position of Call Centre Operator to be based in Bhisho, Eastern Cape.
POSITION: Call Centre Operator
REFERENCE NUMBER: OTP 13/11/2024
SALARY: R216 417 – R254 928 per annum (Level 05)
CENTRE: Bhisho, Eastern Cape
REQUIREMENTS:
- National Senior Certificate with no work experience.
- Experience in ICT technical support environment with post qualification (NQF 6) in Information Technology (IT) will be an added advantage.
Knowledge:
- ICT knowledge in terms of networking infrastructure and software,
- PFMA and Public Service Act and Regulations.
- Knowledge of Batho Pele Principles.
Skills:
- Possess the ability to apply IT technical and professional skills in situations; accepts responsibility of tasks, works independently to produce good quality work.
- Individual must be a team player, show flexibility and reliability with good interpersonal relations.
- The position requires good verbal and written communication skills.
DUTIES:
- Responsibility for providing ICT technical service support through the Provincial ICT Infrastructure unit.
- Assist the management team of the ICT Infrastructure unit by rendering effective first line technical support request receiver on networking services.
- Provide support to the PICT network engineers in terms of networking challenges that occur at Provincial sites.
- Conduct follow-ups on quality and satisfaction levels with existing ICT
- Networking services.
- Remain high during implementation of major new ICT services and initiatives.
- Assist the Network Engineers in the logging of user support calls to allocate IT technical staff for follow-ups.
- Compile reports on ICT support services rendered for the ICT Manager. Provide support in the ICT networking Assets verification process.
- Provide functional and operational support on departmental computer systems.
- Ensure effective flow of information and documents to and from the Departmental ICT office.
- Ensure safekeeping of all documentation in the office in- line with the legislation and policies.
- Provide functional support to the Infrastructure Operations office by assisting the Broadband Project Manager to compile budgets/projections unit to comply with the project agreements and the PMFA. Assist the manager in monitoring the WAN services and Broadband expenditure and implementation of the procurement plans.
- Render general administrative support to the unit by collecting and collating information as requested by the senior manager.
CLOSING DATE: 23 December 2024. No Late/ No Faxed/ No e-Mailed/ No Posted/ No Hand delivered applications will be accepted.
ENQUIRIES: Mr N. Mhlawuli at Tel No: 076 783 6993/ Ms N Xesha at 060 584 4059/ N.
Nxoko at 083 653 2050/ A. Mpuhlu at 060 472 9836.
For eRecruitment enquiries email: [email protected]
NOTE: Youth candidates are encouraged to apply
HOW TO APPLY
APPLICANTS: Applications must be submitted ONLY via the e-Recruitment System, available at: https://erecruitment.ecotp.gov.za/ and/or at: www.ecprov.gov.za (under Careers). The Provincial e-Recruitment System is available 24/7 and Closes at 23: 59 on the Closing Date.
To report technical glitches, or for assistance regarding any system related issues, send an email with your ID Number, your profile email address, and the details of your issue to [email protected] (NB: NOT CVs). Technical support is limited to working hours: (08:00-16:30 Mon-Thursday and 08:00-16:00 on Fridays).
Should you submit your applications/CVs to [email protected] and not as specified, your application will be regarded as lost and will not be considered.
NOTE: Applications must be submitted on a duly complete Z83 form (effective from 01 January 2021) obtainable from any Public Service Department or on the internet at www.dpsa.gov.za/documents, e-Recruitment System automatically generates Z83 immediately you apply.
FOR SMS (Senior Management Service) Posts: In terms of DPSA Directive on compulsory capacity development, mandatory training, and minimum entry requirements for members of the Senior Management Level for SMS appointments, it is a requirement for applicants to have obtained pre-entry Certificate (Nyukela) as offered by the National School of Government (NSG) for entry into the SMS posts and the full details can be sourced by following the link: https://www.thensg.gov.za/training-course/sms-pre-entry-programme (the SMS pre-entry certificate is not a requirement for shortlisting; is submitted prior to appointment).
Applicants are not required to submit copies of qualifications and other relevant documents on application but must submit a fully completed signed Z83 form and detailed Curriculum Vitae.
NB: Z83 in the e-recruitment system is currently not signable; so, applicants who submitted applications via the e-recruitment system will not be disqualified for an unsigned Z83 instead will be requested to sign on interview day. Under My Job Applications, the system Z83 does not reflect work experience, and qualifications, however, every detail of your information does reflect to the Recruitment team.
Shortlisted candidates will be required to submit certified copies of qualifications, and other relevant documents to HR on or before the interview date.
Applicants with foreign qualifications would be required to submit an evaluation certificate from the South African Qualification Authority (SAQA) on or before the day of the interview. Failure to submit all the requested documents will disqualify the application.
Correspondence will be limited to short-listed candidates only. If you have not been contacted within six (6) months after the closing date of this advertisement, please accept that your application was unsuccessful.
Selected candidates will be subjected to a personnel suitability check (criminal record check, citizenship verification, financial/asset record check, qualification/study verification and previous employment verification). Successful candidates will also be subjected to security clearance processes.
Where applicable, candidates will be subjected to a skills/knowledge test. The competency assessment will be testing generic managerial competencies using the mandated DPSA SMS competency assessment tools.
Successful candidates will be appointed on a probation period of twelve 12/24 months. Misrepresentation in the application documents
will result in automatic disqualification and disciplinary action in the event the candidate has already been appointed.
It is the department’s objective to address the Employment Equity Affirmative Action Measures in line with the Employment Equity Plan and to achieve equitable representation across race and gender. In filling of these posts gender equity and people living with disability will be highly considered to adhere to the EE targets of the department.
The Department reserves the right to amend/ review/ withdraw advertised posts if by so doing, the best interest of the department will be well
served. (Females and People with disabilities are also requested to apply and indicate such in their applications)