RECEPTIONIST
DETAILS
Closing Date
2023/08/03
Reference Number
HOL230727-1
Job Title
Receptionist
Business Unit
Hollard Insure
Department
Northern Region
Job Family
Facilities and Support Services
Job Type Classification
Permanent
Reporting To
Operations Manager
Number of Positions
1
Location – Town / City
Pretoria
Location – Province
Gauteng
Location – Country
South Africa
Job Advert Summary
Hello… an exciting new opportunity has just become available in our Hollard Insure, Northern Region Pretoria Branch. We are looking to recruit a Receptionist
Role Objectives
Responsible for reception. Process all administrative tasks assigned ie. indexing, filing, assist with ordering of office supplies, mail, courier duties, loading of risk surveys etc, within the set standards required by the company thus contributing to the productivity of the branch. Branch administration and facilities support
Enhance the image of the company through the continuous delivery of efficient and effective customer service
Key Responsibilities
Reception: Welcome and attend to visitors promptly. Monitor visitor movements ensuring that they have been attended to and if need be follow up with business for unattended visitors. Always ensure a professional environment. Exceed customer expectations
Telephone: Ensure calls are answered swiftly and transferred correctly. Handle complaints and criticism professionally and effectively. Messages to be given to relevant parties timeously
General office administration: Re-direct mail, courier responsibility, direct queries to departments concerned, acceptance of stationary and other deliveries, assist with ordering of office supplies when required, petty cash administration, assist with underwriting administration and claims administration, ad hoc duties. Load risk surveys
Customer service: Provide timely and professional customer service to stakeholders. Ensure that customers are treated fairly
Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 4 hours
Processing: Accurate and timely data capturing. Quality standards to be always adhered to
Continuous Process Improvement: Ensure full compliance to all processes, policies and procedures. Continuously look for ways to improve
Variance Management: Adhere to standards set by Hollard. Provide action plans and follow up with corrective actions to all variances
Recordkeeping (documents, e-mails etc) to be always kept up to date
Indexing: Ensure that documents are indexed correct and that indexing is kept up to date at all times
Employee Growth: Take responsibility for your own career growth and have regular discussions with the relevant role players
Required Knowledge and Experience
At least 3 years Customer Service Experience
Previous frontline experience face-to-face interaction
Educational Requirements
Matric/Grade 12
Relevant customer service certificates advantageous
POLICY
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals. We encourage applicants living with disabilities to apply.
Hollard does not charge individuals seeking employment any fees, whether for registration, application, administration or placement.