Services SETA is calling for applications from qualified and interested individuals for the role of Frontline Services (Fixed Term Contract) located in JHB North, Gauteng.
Position: Frontline Services (Fixed Term Contract)
Reference Number: SS-99
Location: JHB North, Gauteng
Closing Date: 26 March 2025
Description
Reception and Frontline Services
• Welcome and assist visitors professionally
• Maintain a clean and organised reception area
• Ensure visitors sign in and are directed appropriately
• Provide refreshments for visitors when necessary
• Communicate estimated waiting times to visitors
Switchboard Operations
• Answer and direct incoming calls efficiently
• Screen and transfer calls to relevant personnel
• Take and relay messages promptly
• Ensure all calls are handled courteously and professionally
Administrative Support
• Maintain a log of all visitors and calls received
• Assist with document photocopying, scanning, and binding
• Distribute mail and internal documents to relevant departments
• Support frontline operations with general administration tasks
Operational Excellence and Compliance
• Uphold the corporate image and values of Services SETA
• Report maintenance issues affecting reception services
• Ensure security procedures are followed at reception
• Handle basic troubleshooting of office equipment
Optimization of the Unit
• Efficiency in managing incoming calls and visitor interactions
• Stakeholder feedback on service levels
• Timely and accurate dissemination of messages and documents
• Compliance with corporate reception and customer service standards
Requirements
• Matric or equivalent certification (NQF level 4)
• 1-2 years of experience in a reception, customer service, or administrative role
• Experience or knowledge of the SETA environment is an advantage
Closing Date: 26 March 2025
Work Level
Junior
Job Type
Contract
Salary
Market Related
Duration
< 6 Months
EE Position
No
Location
JHB North
How To Apply
Apply Here: Frontline Services (Fixed Term Contract)