Standard Bank invites suitably qualified candidates to apply for for Team Leader, Cash (Level 1)
JOB OVERVIEW
Position: Team Leader, Cash (Level 1)
Business Segment: Personal & Private Banking
Location: ZA, undefined, Mthatha, Corner Leeds & York Road, Mthatha, 5100
Job Type: Full-time
Job ID: 80183262
JOB DESCRIPTION
To manage a team of Level 1 Cash Consultants who take demand from walk-in customers for any cash related matters (e.g. teller, ATM) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank’s financial offerings.
QUALIFICATIONS
Minimum Qualifications
Type of Qualification: Secondary/High school/A levels/Matric
Field of Study: Not applicable
Experience Required
Client Coverage
Consumer & High Net Worth
3-4 years
Previous branch banking experience in the front line (e.g., telling, treasury). Knowledge of the procedures and the interdependencies of the various functions performed in the branch.
ADDITIONAL INFORMATION
Behavioral Competencies:
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Convincing People
- Exploring Possibilities
- Following Procedures
- Generating Ideas
- Making Decisions
- Producing Output
- Providing Insights
- Understanding People
- Upholding Standards
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Retention
- Customer Acceptance & Review (Consumer Banking)
- Customer Understanding ( Consumer Banking)
- Heart of Customer Experience
- Processing
- Product Knowledge (Consumer Banking)