Triton Express: Receptionist

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Triton Express is seeking qualified individuals to apply for a contract role as a Receptionist for a duration of 9 months, located in Cape Town, Western Cape.

Position: Receptionist

 Reference Number: R030036

Location: Cape Town, Western Cape

Description

RESPONSIBILITIES:

Providing a telephone service to clients and staff by…

  • Answering in-coming telephone calls, responding, and redirecting as required
  • Taking / delivering telephone messages timeously
  • Greeting clients, handling queries, providing information, and resolving issues, as is appropriate
  • Liaising with Telkom / Alcatel regarding specific requirements and maintenance needs
  • Sourcing telephone numbers and making outgoing calls as requested

Maintaining the reception area and receiving visitors by …

  • Monitoring / reporting on the cleaning and presentation of the reception area
  • Greeting customers, receiving parcels, etc and distributing
  • Supervising correspondence collections by clients
  • Providing information, directing clients, and responding to queries

Delivering client support services by…

  • Conducting customer services level survey by making telephonic contact, questioning, and recording responses
  • Preparing freight quotations by requesting and processing freightware data (A/c no., area (senders & receivers), service levels, quotations, dimensions, weights, and insurance requirement) and faxing printed quotation(s) to clients
  • Investigating / resolving freight queries / problems through waybill and discrepancy report reviewing, verification, determining status and communication with clients
  • Reconciling customer statements against master lists and processing distribution thereof
  • Liaising with clients as and when required

Administering operational procedures by…

  • Maintaining / supplying driver stationery
  • Administering discrepancy manifest in terms of collating all discrepancy reports to master records (excel); contacting and advising clients; communicating with branches viz misrouting; checking scanning details; updating master record information; recording bay schedules in master report; reviewing endorsed waybills viz claims and administering claims procedure
  • Monitoring third party agent POD’s by printing outstanding POD report (by days) and verifying status; marking-off on dispatch trip sheets; resolving queries and faxing waybills
  • Preparing waybills awaiting POD’s / waybills awaiting delivery reports, investigating / reporting on problem

Assisting with and monitoring delivery and collection procedures by…

  • Responding to delivery / collection clears and resolving queries / problems as indicated
  • Liaising with clients regarding delivery and collection information / data and instructions
  • Establishing / verifying client and collection data
  • Processing collection orders and generate collection registers
  • Generating collection quotes and faxes to clients on request
  • Confirming collections placed from other branches

Providing adhoc administrative assistance by…

  • Recording / generating collection quotes, registers, and fax to clients on request
  • Confirming collections placed from other branches
  • Assisting with cheque collections through telephonic client enquiries

Processing freightware systems data (modified waybills) by …

  • Capturing waybill details (account number(s), service levels, dimensions, and weights, etc.) and allocating waybill depot destination
  • Verifying entered data and recording line-haul manifest
  • Correcting scan manifesting (if necessary) by cross checking retained manifest to waybills awaiting reports

Processing proof of delivery documentation…

  • Capturing POD’s in Freightware system, noting discrepancies to Branch Sales Manager
  • Submitting endorsed POD’s to Branch Sales Manager
  • Remitting POD’s to Durban office daily / monthly

Processing “cash on delivery” banking by…

  • Receiving COD cash and preparing bank deposit documentation
  • Receiving COD cheques and preparing bank deposit documentation
  • Reporting bank deposits daily to Head Office
  • Reporting daily current and dated outstanding COD’s to Durban Office

Providing administrative assistance by …

  • Monitoring stationery stock (weekly) advising admin
  • Supervisor each Friday of replenishment requirements and placing orders with Head Office
  • Compiling monthly stationery reconciliation and submitting to Head Office
  • Controlling ‘received’ Nedfleet petrol card slips (daily update), preparing monthly reconciliation of petrol slips, and submitting to Head Office
  • Updating diesel sheets on a daily basis and submitting monthly to admin Supervisor, further advice weekly km’s for McCarthy diesel’s fleet
  • Undertaking all general filing and assisting with the copying of creditors’ invoices and orders

Requirements

REQUIREMENTS:

Qualifications and Experience

  • Minimum education: Grade 12 (Matric).
  • Work experience: 1-2 years in reception or general clerical roles.
  • Technical skills:- Proficient in MS Word, Excel, Outlook, or similar email systems.
  • Familiarity with Freightware management systems or similar tools.

Knowledge and Understanding

  • Basic understanding of warehousing and store procedures.

Skills and Competencies

  • Ability to:- Work well under pressure and independently.
  • Communicate effectively, both verbally and in writing, across all levels (internally and externally).
  • Collaborate and function as part of a team.
  • Manage time efficiently and meet specific deadlines.
  • Pay attention to detail and ensure accuracy.
  • Demonstrate excellent listening skills.

Languages

  • Fluent in both English and Afrikaans.

Personal Attributes

  • Self-motivated, reliable, and professional.
  • Presentable and maintains a professional demeanor at all times.

Additional Requirements

  • Own reliable transport to and from work.
  • Willingness to work outside normal hours and overtime as needed.
  • Working hours: 7:00 AM to 5:00 PM.

Work Level
Skilled
Job Type
Contract
Salary
Market Related
Duration
6 – 9 Months
EE Position
No
Location
Cape Town

How To Apply

Apply Here: Triton Express: Receptionist (Cape Town)

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