Triton Express is seeking qualified individuals to apply for a contract role as a Receptionist for a duration of 9 months, located in Cape Town, Western Cape.

Position: Receptionist

 Reference Number: R030036

Location: Cape Town, Western Cape

Description

RESPONSIBILITIES:

Providing a telephone service to clients and staff by…

• Answering in-coming telephone calls, responding, and redirecting as required
• Taking / delivering telephone messages timeously
• Greeting clients, handling queries, providing information, and resolving issues, as is appropriate
• Liaising with Telkom / Alcatel regarding specific requirements and maintenance needs
• Sourcing telephone numbers and making outgoing calls as requested

Maintaining the reception area and receiving visitors by …

• Monitoring / reporting on the cleaning and presentation of the reception area
• Greeting customers, receiving parcels, etc and distributing
• Supervising correspondence collections by clients
• Providing information, directing clients, and responding to queries

Delivering client support services by…

• Conducting customer services level survey by making telephonic contact, questioning, and recording responses
• Preparing freight quotations by requesting and processing freightware data (A/c no., area (senders & receivers), service levels, quotations, dimensions, weights, and insurance requirement) and faxing printed quotation(s) to clients
• Investigating / resolving freight queries / problems through waybill and discrepancy report reviewing, verification, determining status and communication with clients
• Reconciling customer statements against master lists and processing distribution thereof
• Liaising with clients as and when required

Administering operational procedures by…

• Maintaining / supplying driver stationery
• Administering discrepancy manifest in terms of collating all discrepancy reports to master records (excel); contacting and advising clients; communicating with branches viz misrouting; checking scanning details; updating master record information; recording bay schedules in master report; reviewing endorsed waybills viz claims and administering claims procedure
• Monitoring third party agent POD’s by printing outstanding POD report (by days) and verifying status; marking-off on dispatch trip sheets; resolving queries and faxing waybills
• Preparing waybills awaiting POD’s / waybills awaiting delivery reports, investigating / reporting on problem

Assisting with and monitoring delivery and collection procedures by…

• Responding to delivery / collection clears and resolving queries / problems as indicated
• Liaising with clients regarding delivery and collection information / data and instructions
• Establishing / verifying client and collection data
• Processing collection orders and generate collection registers
• Generating collection quotes and faxes to clients on request
• Confirming collections placed from other branches

Providing adhoc administrative assistance by…

• Recording / generating collection quotes, registers, and fax to clients on request
• Confirming collections placed from other branches
• Assisting with cheque collections through telephonic client enquiries

Processing freightware systems data (modified waybills) by …

• Capturing waybill details (account number(s), service levels, dimensions, and weights, etc.) and allocating waybill depot destination
• Verifying entered data and recording line-haul manifest
• Correcting scan manifesting (if necessary) by cross checking retained manifest to waybills awaiting reports

Processing proof of delivery documentation…

• Capturing POD’s in Freightware system, noting discrepancies to Branch Sales Manager
• Submitting endorsed POD’s to Branch Sales Manager
• Remitting POD’s to Durban office daily / monthly

Processing “cash on delivery” banking by…

• Receiving COD cash and preparing bank deposit documentation
• Receiving COD cheques and preparing bank deposit documentation
• Reporting bank deposits daily to Head Office
• Reporting daily current and dated outstanding COD’s to Durban Office

Providing administrative assistance by …

• Monitoring stationery stock (weekly) advising admin
• Supervisor each Friday of replenishment requirements and placing orders with Head Office
• Compiling monthly stationery reconciliation and submitting to Head Office
• Controlling ‘received’ Nedfleet petrol card slips (daily update), preparing monthly reconciliation of petrol slips, and submitting to Head Office
• Updating diesel sheets on a daily basis and submitting monthly to admin Supervisor, further advice weekly km’s for McCarthy diesel’s fleet
• Undertaking all general filing and assisting with the copying of creditors’ invoices and orders

Requirements

REQUIREMENTS:

Qualifications and Experience

• Minimum education: Grade 12 (Matric).
• Work experience: 1-2 years in reception or general clerical roles.
• Technical skills:- Proficient in MS Word, Excel, Outlook, or similar email systems.
• Familiarity with Freightware management systems or similar tools.

Knowledge and Understanding

• Basic understanding of warehousing and store procedures.

Skills and Competencies

• Ability to:- Work well under pressure and independently.
• Communicate effectively, both verbally and in writing, across all levels (internally and externally).
• Collaborate and function as part of a team.
• Manage time efficiently and meet specific deadlines.
• Pay attention to detail and ensure accuracy.
• Demonstrate excellent listening skills.

Languages

• Fluent in both English and Afrikaans.

Personal Attributes

• Self-motivated, reliable, and professional.
• Presentable and maintains a professional demeanor at all times.

Additional Requirements

• Own reliable transport to and from work.
• Willingness to work outside normal hours and overtime as needed.
• Working hours: 7:00 AM to 5:00 PM.

Work Level
Skilled
Job Type
Contract
Salary
Market Related
Duration
6 – 9 Months
EE Position
No
Location
Cape Town

How To Apply

Apply Here: Triton Express: Receptionist (Cape Town)