The University of the Free State invites suitably qualified candidates to apply for the following position.
Position: Assistant Officer: Customer Care Specialist
Salary: R 211,391.43 – R 354,408.50 per annum
Organizational Unit: University of the Free State -> Registrar -> Student Recruitment Services
Contract Type: Permanent
Occupational Level: Semi-Skilled
Location: Bloemfontein Campus – Bloemfontein, FS ZA (Primary)
Closing Date: 17 January 2024
Description
KINDLY TAKE NOTE: Applications may only be submitted online through the official UFS vacancy website: https://ufs.hua.hrsmart.com/hr/ats/JobSearch/viewAll – Applications submitted through any other platform will not be considered.
Please ensure that all relevant documentation is attached to your application.
- A detailed curriculum vitae and cover letter.
- Copies of qualifications (please provide the SAQA accreditation in the case of foreign qualifications).
- A copy of your identity document (ID or passport in the case of foreign nationals).
- Proof of registration with a Professional Body (if applicable).
- A copy of your driver’s license (if applicable).
- Confirmation of employment from current employer / last employer if unemployed (only applicable to external applicants).
Duties and responsibilities:
- Provide excellent customer care to all stakeholders.
- Review customer complaints and take appropriate action.
- Serve as a Liaison between management and customer support team.
- Effective relationship building between schools, principals, and University.
- Respond to ChatBOT queries.
- Organize campus visits for individuals and groups, also for targeted schools on invitation.
- Presentations to visiting groups or adhoc school visits.
- Visit Identified Schools and career exhibitions when the need arises.
- Assist with townhall sessions with prospective students.
- Assist with the grade 9 intervention in its various forms.
- Interact daily with telephonic and walk-in clients on queries, questions, and concerns.
- Respond to e-mail inquiries on UFS web site.
- Communicate, Interact, and respond to customers through electronic media platforms.
- Disseminate marketing material via the customer care desk, e-mail platform and courier packages to schools.
- Present the UFS to programs to visiting groups.
- Social media FB content provided /podcast videos integrated communication plan.
- Podcast recording for SRS web page and FB.
- School database updates.
- Process quotations and do requisitions (on Finance) PeopleSoft Finance.
- Disseminate marketing material and courier services.
- Assist where required.
- Responsible for Open day stall.
- Provide Star of Star administrative support.
- Nampo participation.
- Assist with administrative duties – Principals’ breakfasts-.
- Kovsie Kid Project.
Inherent requirements:
- A relevant National Diploma on NQF level 6 or bachelor’s degree on NQF level 7.
- Valid driver’s license & passport.
Recommendations:
- Understanding of school/university systems.
- One (1) year relevant working experience related to the duties and responsibilities.
Competencies
Required competencies:
- Results oriented.
- The ability to cope with a frequently changing environment and to adapt to evolving situations.
- The ability to stick with tasks, not give up, and overcome obstacles in completing one’s task.
- Strategic thinking.
- The ability to focus on details, work towards perfection, and approach work in a neat and organised manner.
- The ability to plan work and to follow plans.
- Business Acumen:
- The ability to adhere to rules and strictly follow work regulations.
- Proficient in using MS Office.
- Leading.
- The ability to maintain high levels of personal motivation, energy and enthusiasm.
- The ability to be cooperative with others, display a good-natured attitude and encourage people to work together.
Assumption of duties:
1 February 2024 or as soon as possible thereafter.
Closing date: 17 January 2024.
Salary:
The annual remuneration package, including benefits is R 211,391.43 – R 354,408.50 per annum, depending on the budget available for the position, relevant work experience and qualifications.
Enquiries:
For enquiries, please feel free to contact 051 401 9814 or email [email protected] or [email protected]. Additionally, kindly contact 051 401 9810/ 9813/ 9848/ 7659 for assistance.
General:
The UFS is a designated employer and is committed to the pursuit of excellence, diversity, and redress in achieving its equity targets in accordance with the Employment Equity Plan of the University and its Employment Equity goals and targets. Preference will be given to candidates from the under-represented designated groups including candidates with disabilities.
Our Employment Equity Policy is available at: EEA13_EE Plan UFS 1 March 2022 (003).pdf
The University processes personal information in line with its obligations under the Protection of Personal Information Act (POPIA) and any personal information provided to the University will be treated as confidential and processed in accordance with the rights provided to data subjects under POPIA.
The University reserves the right not to fill the post. The UFS will only consider applications of candidates who meet all the inherent requirements of the position. Applications that are incomplete will not be considered. Communication will be limited to shortlisted candidates only. Should you not be contacted within six weeks of the closing date for applications, you may assume that your application was unsuccessful.